Currently, we have 10 local and international partners providing humanitarian assistance in various territories of the country. Our partners are committed to the same ethical standards and code of conduct as UNHCR. They also provide feedback channels for you to express your opinion. All services provided to you within the framework of our agreements are also free of charge.
1. Asociación El Refugio de la Niñez 
Provides identification, humanitarian assistance, legal care, and durable solutions to people in need of protection.
Services
- Orientation and information on services and protection at the Centers for Assistance to Migrants and Refugees (CAPMiRs).
- Legal support with documentation issues
- Shelter
- Child protection
- Livelihoods and economic inclusion
- Complementary protection and resettlement
Contact
- Head office in Guatemala City:
- Address: 4ª Avenida 10-52 zona 9
- Telephone: (+502) 2294-6200; (+502) 2334-0806
- Hours: lunes a viernes de 8:00am a 5:00 pm
- Visit the Asociación El Refugio de la Niñez website (link in Spanish)
2. Asociación La Alianza 
Helps prevent and respond to gender-based violence, as well as survivors.
Services
- Psychosocial care
- Legal support
- Community prevention processes
Contact
- Headquartered in Mixco, Guatemala:
- Address: 13 Avenida, 0-37, Zona 2 de Mixco, Colonia La Escuadrilla
- Phone: (+502) 2509-5555
- Visit the La Alianza Association website (link in Spanish)
3. Asociación Lambda 
Provides a safe space for LGBTIQ+ persons in need of international protection.
Services
- Accommodation and meals.
- Support to access essential health services, psychological support and information about sexual and reproductive rights.
- Inclusion of the LGBTIQ+ population.
Contacto
- Head office in Guatemala City:
- Address: Avenida Centroamérica, 14-30, Zona 1
- Telephone: (+502) 2251-9216
- Hours: Monday to Friday, 9:00 – 16:00
4. Cruz Roja Guatemalteca 
It provides basic pre-hospital care and develops community health promoter (CHP) networks.
Services
- Primary health care and psychological first aid in the Centers for Assistance to Migrants and Refugees (CAPMiRs).
Contact
- Headquarters in Guatemala City:
- Address: 3ra. Calle, 8-40, Zona 1
- Phone: (+502) 2381-6565 / 66
- Emergency Hotline: 125
- Office hours: 8:00 – 17:00
- Clinic hours: 7:00 – 17:00; phone numbers 24/7
- Visit the Guatemalan Red Cross website (link in Spanish)
5. Misioneros de San Carlos Scalabrinianos 
Provides care and shelter, particularly to people in need of international protection, at the Casas del Migrante in Guatemala City and Tecún Umán, San Marcos.
Services
- Temporary accommodation and meals.
- Psychosocial assistance.
- Nursing and primary health care.
- Information and orientation on rights and services, risks on the migration route, and protection.
Contact
- Casa del Migrante Guatemala City:
- Address: 15 Avenida “A”, 1-94, Zona 1
- Phone: (+502) 2230-2781
- Administrative Schedule: Monday to Friday, 7:00 – 17:00
- Migrant Service Hours: Monday to Saturday, 6:00 – 21:00
- Casa del Migrante Guatemala City website (link in Spanish)
- Casa del Migrante Tecún Umán:
- Address: 0 Avenida, 0-22, Colonia Olguita de León
- Phone: (+502) 7776-8416 Hours: Monday to Friday, 8:00 – 13:00 and 15:00 – 17:00
6. Oficina de Derechos Humanos del Arzobispado 
Provides shelter, care and accompaniment to people in need of international protection.
Servicios
- Shelter for a period of three months.
Contacto
- Guatemala City office:
- Address: 6ª calle 7-70, zona 1, door # 2..
- Telephone: (+502) 2256-7400
- Hours: Monday to Friday, 8:00 – 14:00
- Visit the Archbishop’s Office for Human Rights website (link in Spanish)
7. Organización Tierra Nueva 
Provides a safe space for Guatemalans at risk and care for people in need of international protection.
Services
- Temporary shelter and food.
- Psychosocial assistance
- Occupational workshops
- Basic services in the Centers for Attention to Migrants and Refugees (CAPMiRs).
Contact
- Head office in Huehuetenango:
- Address: 1a Calle, 3-72, Zona 1, Huehuetenango
- Telephone: (+502) 7764 3414
- Visit the Tierra Nueva Organization’s website (link in Spanish)
8. Pastoral de Movilidad Humana 
Provides assistance and shelter for people in need of protection in the following areas:
- House for asylum-seekers and refugees “SILOÉ”, Guatemala, Guatemala.
- Casa del Migrante San José, Esquipulas, Chiquimula.
- Casa del Migrante Beatos Tulio y Obdulio, Entre Ríos, Izabal.
- Casa del Migrante Betania, Santa Elena, Petén.
- Casa del Migrante Belén, El Ceibo border, La Libertad, Petén.
- Information office in El Naranjo, La Libertad, Petén.
- Casa del Migrante Emmaus, Ixcán, Quiché.
Services
- Temporary shelter and food.
- Access to information and guidance.
- Psychosocial assistance.
Contact
- Head office in Guatemala:
- Address: Km. 15 Calzada Roosevelt, 4-54, Zona 3 de Mixco
- Telephone: (+502) 2227-9843
- Visit the Human Mobility Pastoral Care website (link in Spanish)
9. Visión Mundial 
Supports the generation of livelihoods and the strengthening of the economic capacities of the people we serve in Guatemala.
Services
- Employment.
- Entrepreneurship.
- Skills training.
Contact
- Head office in Guatemala:
- Address: 3era Avenida, 13-78, Torre Citi, Nivel 13, Zona 10
- Telephone: (+502) 2411-5000
- Hours: Monday to Friday, 8:00 – 16:15
- Visit the World Vision website (link in Spanish)
10. HIAS 
Provides assistance and shelter to Guatemalan people in vulnerable situations and people in need of international protection.
Servicices
- Economic inclusion projects in Huehuetenango, Izabal, Sololá and Guatemala.
- Temporary housing for women and families in Guatemala.
- Mental health care services.
- Individual, family, and group psychosocial support.
Contact
- Head office in Guatemala:
- Telephone: (502) 2230-2363
- Email: [email protected]
- Visit the HIAS website