What is fraud?

Fraud is any act that is intended to intentionally deceive another in order to obtain a benefit.

All UNHCR services are free. Do not trust anyone or any organization that asks you to pay for the services of UNHCR or its partners. If you are asked for money or any other form of favors, you can immediately report it to UNHCR and/or the nearest police station.

Please be aware that any UNHCR service offered to you in exchange for money is fraudulent. For genuine information about UNHCR’s work and services in Guatemala, check out UNHCR’s official online channels.

And please report fraudsters who offer resettlement, financial or other assistance, false documents or claims in exchange for money or other favors. These fraudulent or false offers can be presented in person or through social networks, including Facebook, YouTube, WhatsApp, Twitter, Viber, Telegram, etc.

These people seek to take advantage of you. Avoid them at all costs. They may show you information to persuade you that they are connected to UNHCR. Stay alert and don’t be fooled. Remember! UNHCR services are free.

How do I complain about fraud?

You can send your complaint and/or complaint request to:
Email: [email protected]

You can also send your complaint or complaint in a sealed envelope to the UNHCR main offices in Guatemala City.
Address: 13 Calle No. 8 – 44, Zone 10, Edyma Plaza Building, 5th Floor, Office 502, Guatemala City, in front of Oakland Mall.

Important points

  • UNHCR takes all complaints seriously and follows up on each one.
  • Please note that filing a report/complaint will in no way affect your case with UNHCR.
  • Complaints can be anonymous.
  • In your report/complaint, provide facts and evidence known to you.

Remember! All the information you share will be handled confidentially and in accordance with the Policy on the Protection of Personal Data of Persons of Interest of UNHCR.