Who is involved?

The Immigration and Refugee Board of Canada (IRB) is Canada’s largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. Once you make your asylum claim with the authorities (IRCC or CBSA), the IRB will decide your asylum claim and if you qualify for refugee protection in Canada.

• Telephone: +1-613-995-6486
• Visit their website
• Address: 344 Slater Street, 12th Floor, Ottawa, ON Canada K1A 0K1
• Opening hours: Monday to Friday from 8:30 am to 4:30 pm

Regional offices:

– Eastern Region: Montreal

• Address: 200 René-Lévesque Boulevard West, Guy Favreau Complex, East Tower, Room 102, Montreal, Quebec H2Z 1X4
• Telephone: +1-514-283-7733 or +1-866-626-8719

– Central Region: Toronto

• Address: 74 Victoria Street, Suite 400, Toronto, Ontario, M5C 3C7
• Telephone: +1-416-954-1000

– Western Region: Vancouver

• Address: Suite 1600, Library Square, 300 West Georgia Street, Vancouver, B.C., V6B 6C9
• Telephone: +1-604-666-5946 or +1-866-787-7472

– Calgary, Winnipeg, Edmonton

• Telephone:
  • +1-866-787-7472,
  • or +1-604-666-5946

Immigration, Refugees and Citizenship Canada (IRCC), a department of the Canadian government, processes the first step of your asylum claim if you submitted your asylum claim from inside Canada and not at a Port of Entry. It is also IRCC who processes your work permit and the renewal of your Refugee Protection Claimant Document if it has expired.

• Telephone: +1-888-242-2100
• Visit their website
• Opening hours: Phone lines are open Monday to Friday from 8 am to 4 pm (your local time)

The CBSA is a federal law government agency responsible for border control, immigration enforcement, and customs services in Canada. If you have made an asylum claim at the airport, land border or crossed the border irregularly into Canada, CBSA will be the government organization that will start the processing of your asylum claim.

• Telephone
  Calls within Canada
  Toll-free +1-800-461-9999
  Calls outside Canada
  Long distance charges apply
  +1-204-983-3500
  +1-506-636-5064
• Email: [email protected]