Where to seek help


Government institutions

The Federal Office for Migration and Refugees (BAMF) is the main public agency deciding on all asylum applications in Germany. It offers a wide range of information on its English website

The BAMF has offices all over Germany, they are listed here.

The Federal Foreign Office has an English-speaking help desk.

The Berlin Senate Administration offers general information for Refugees in Berlin, valid in part for other parts of Germany, too.


Non-governmental organizations

The Network for Information Asylum and Migration (Informationsverbund Asyl und Migration) provides a comprehensive database of legal advice centres in Germany.

Information on family reunification can be found on the website of Informationsverbund Asyl und Migration (in German).

A number of German lawyers specializing in asylum law form The Conference of Legal Advisors. They cooperate closely with UNHCR and three of the most important German welfare organisations Deutscher Caritasverband (DCV), Deutsches Rotes Kreuz (DRK) and Diakonie Deutschland – Evangelischer Bundesverband).

The German Red Cross provides services for refugees, including a 24/7 helpline (in German).

Caritas Germany offers information for refugees living in Germany including links to free web- and app-based tools (in German).

The Arbeiterwohlfahrt (Workers Welfahre Organization of Germany) offers help finding counselling services in Germany (in German).

The Diakonie social services organization has a help-section for refugees on their website (in German).


Practical information, learning German, working in Germany etc.

The Handbook Germany provides practical information on a range of different issues such as waste separation or nursing homes.

Wefugees offers a platform where you can post questions regarding life in Germany and get quick replies.

Clarat refugees gives a handy overview of services available to refugees, easily searchable and in several languages.

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