UNHCR provides information and guidance to refugees, asylum-seekers, internally displaced people (IDPs), returnees, and war affected people seeking support in Ukraine.
If You Are in Ukraine
You can contact the UNHCR Helpline through the following channels:
| Phone: Toll-free UNHCR Ukraine Helpline, operated by its partner Donbas SOS, at 0800307711 (Monday-Friday, 9:00-18:00) Email: [email protected] |
Calls within Ukraine are free of charge.
If you are abroad and plan to return to Ukraine
| 🌍 You can request a call from the UNHCR Helpline, operated by its partner Donbas SOS, by completing a short online form. Email: [email protected] |
When submitting your request, please provide:
- Your full name
- A valid phone number, including the country code
- Your current country of residence
- Topic of inquiry
What Happens Next?
Step 1. Submit the online request form.
Step 2. A UNHCR Helpline operator reviews your request.
Step 3. You will receive a call during the Helpline’s working hours.
Working hours: Monday to Friday, 09:00-18:00 (Kyiv time)
Calls are free of charge. A Helpline operator will contact you using the phone number provided in your request.
Types of Information Available
The UNHCR Helpline can provide information and individual counselling on:
- Support provided by UNHCR and partner organizations
- Legal and documentation related issues
- Governmental services available in Ukraine
- Return to Ukraine and reintegration
If necessary, Helpline operators can also provide information about organizations that may be able to assist with your specific needs.