If you were a Syrian refugee who has returned permanently to Syria, your family may be considered for a one-time cash grant of USD 600 from UNHCR Syria to help support your return and reintegration. Support will be prioritized for the most vulnerable households, and each case will be assessed individually in line with established eligibility criteria.
This cash grant will be provided only once per family. This means that if one person in your family has already received the assistance, no other family member registered under the same file or Family Number/Temporary Protection ID can receive it again, even if they return to Syria at a later time.
UNHCR recognizes the challenges you may face upon returning home and remains committed to provide support, within limited available resources, to Syrian returnees as they settle back home. However, due to funding constraints, cash grant cannot be provided to all returnees. Where needed, UNHCR may facilitate referrals to other service providers to help families access additional support.
If you are found eligible for cash assistance, UNHCR will contact you directly with information on when, where and how the assistance will be delivered. Please ensure that the WhatsApp number registered with UNHCR in the host country remains active since that’s the primary and only channel through which UNHCR Syria can communicate with you.
UNHCR services are provided free of charge. UNHCR does not ask for any payment or fees at any stage of the process. If anyone requests money or claims they can influence access to assistance, please do not respond and report the incident to the UNHCR Call Centre.
How UNHCR will contact you
UNHCR will contact households only through the official WhatsApp number +41 22 355 05 61. Please follow only the instructions you receive from this number.
Please note that this WhatsApp number is used only to send official messages from UNHCR and cannot receive calls or messages.
Communication with UNHCR Syria regarding cash assistance
To inquire about the cash assistance or to update your personal data, including new contact number in Syria, please call UNHCR Call Centre on this number [01121812333].
UNHCR Call Centre operates from Sunday to Thursday, from 8:30 am to 12:00 pm and 1:00 pm to 4:00 pm.
If your WhatsApp number registered with UNHCR is changed, or a Syrian number is added, please contact UNHCR Call Centre to update your contact information.
If you have returned to Syria and have not been contacted by UNHCR, this maybe because your case has not been prioritized for assistance, UNHCR Syria has not been notified of your return to Syria, or information about your documentation and/or contact number is not registered with UNHCR in the host country.
How your data is protected
For more details on how your data is protected, please read UNHCR privacy notice https://help.unhcr.org/syria/unhcr-privacy-notice/
What to do after your return
- Check Syria is Home for updates.
- Visit a UNHCR-supported Community Centre to get information on services/assistance available in your area of return.
- Make sure your phone is on, and WhatsApp is working — this is how UNHCR will reach you.
