Sexual Exploitation and Abuse

Sexual exploitation and abuse is any actual or attempted abuse of any position of vulnerability, for sexual purposes. Sexual exploitation and abuse are unacceptable behaviours that are forbidden for any humanitarian worker including United Nations staff and NGO Partners. 

Sexual exploitation and abuse can happen to anyone—men, women, boys, and girls—at any age, with or without a disability, and in any circumstance. 

  • Humanitarian workers are not allowed to have sexual activities with anyone in exchange for money, employment, preferential treatment, goods or services, 
  • Humanitarian workers are never allowed to have sexual activity with anyone under the age of 18 years old. 

These rules also apply to community members who volunteer in their community with the support of UNHCR or NGO partners, for example, Outreach Volunteers. 

I was requested to give money or make favors in exchange of UNHCR services?

If money or any other form of favors, including of a sexual nature, is requested from you in exchange for access to services, you should report it immediately.

See below how to report it! ⬇️

UNHCR takes fraud and misconduct concerns very seriously and reports will be treated with confidentiality.

How can I report Fraud or Misconduct?

If you have information about UNHCR staff, or staff of UNHCR partners or contractors, being involved in exploitation (including sexual exploitation) or sexual abuse, you can report it:

  • via the Complaint Box, or
  • via email at  [email protected] or
  • via phone call to 📞 📞0993 364 980
  • If you reside in Qamishli you can contact 📞 0993 364 987.

You can also report it directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:

  • By confidential email:  [email protected]
  • By using the online complaint form
  • By post: 94, rue de Montbrillant, Case postale 2500, 1211 GenevaCase Postale 2500, CH-1211 Geneva 2 Depot Switzerland

Will filing a complaint affect my case or assistance?

No, filing a complaint will not impact your case with UNHCR or the assistance you receive. Reporting will never keep you from getting the help or assistance you need.

If the suspect is from my community, will they know I filed a complaint?

No, all complaints are handled confidentially. You can also submit complaints anonymously to ensure your privacy and safety.


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