Please be informed that UNHCR offices will remain closed on Sunday 8th June 2025 for Eid Al Adha. We wish you a peaceful holiday.

The General Authority for Land and Sea Ports issued a circular regarding the movement of passenger and truck crossings at border crossings during the days of Eid al-Adha.

According to the circular, the movement of passengers and trucks through the Syrian BCPs during the days of Eid al-Adha will be as follows:

• BCPs with Türkiye (Kasab, Bab al-Hawa, al-Hamam, al-Salamah, al-Rai, and Jarabulus):

Passengers: shall be allowed to cross the border from 08:00 AM to 08:00 PM daily.

Trucks: the movement shall be suspended from 06 JUN 2025 to 09 JUN 2025 inclusive.

• BCPs with Lebanon (Jedaidet Yabous, al-Joussiyah, and al-Arida):

Passengers: shall be allowed to cross the border from 06:00 AM to 12:00 AM [midnight].

Trucks: the movement shall be suspended from 06 JUN 2025 to 09 JUN 2025 inclusive.

• BCPs with Jordan (Nassib):

Passengers: movement shall be permitted 24/7.

Trucks: shall be allowed to cross the border from 09:00 AM to 06:00 PM, from 06 JUN 2025 to 09 JUN 2025 inclusive.

• BCPs with Iraq (al-Bukamal):

Movement across the border shall be suspended from 06 JUN 2025 to 09 JUN 2025 inclusive [for both passengers and trucks].

Recent global developments have significantly impacted funding for humanitarian and development organizations. This reduction is affecting UNHCR globally, in all countries where we work. UNHCR’s ability to provide assistance, protection, and solutions for all individuals in need is decreasing globally. However, we continue to advocate with donors and other stakeholders, including the private sector, to mobilize additional funding.

⚠️ Alert: UNHCR Syria DOES NOT provide Resettlement to Syrians.

All UNHCR services and those of our partners are FREE!

Never share your personal data or information related to UNHCR registration and bank account with anyone claiming to be offering assistance, resettlement or cash.

To report, share or verify information, contact UNHCR offices and the community center closest to you.

Why?

UNHCR regularly reviews its data of refugees and asylum-seekers to ensure that they are up to date. This allows us to plan and implement our activities and programmes effectively.

What will happen?

On 31^st of March 2025, UNHCR Syria will inactivate all refugees and asylum-seekers with UNHCR ID cards that are expired before 31 December 2024.

What will happen if my record is inactivated?

Once your record is inactivated you will not be able to receive assistance from UNHCR, such as cash assistance (if you are eligible), or other government services.

What should I do if my ID card is expired?

If your UNHCR ID card is expired for 3 or more months, please contact the UNHCR registration centre nearest to you on the numbers below and you will be given an appointment to renew your ID card.

My ID card is expired but not for 3 months

Only those with ID cards that expired 3 or more months ago will be inactivated on 31^st of March. However, you are still encouraged to contact UNHCR offices to renew your ID card as you might be inactivated in future exercises if your card is still expired.

My ID card is valid but those of my family members are expired

Only individuals with expired ID cards will be affected. If your ID card is valid, your record will remain active, but your family members’ records will be inactivated.

My ID card expired before 2025 and has not been renewed to date

Please contact your UNHCR office for information on your individual case.

If my record is inactivated in July, can I renew my ID card in the future?

Yes, your record can be reactivated after an assessment of your case by UNHCR staff. However, you are encouraged not to wait until your record is inactivated as there might be delays in reactivating your case, and you might miss out on services and assistance during that period.

I am not able to renew my ID card because I have some specific needs or challenges

Please contact your UNHCR office and inform them of your specific circumstances and they will advise you accordingly.

REMEMBER:

All services offered by UNHCR are offered free of charge.

Report all forms of corruption and fraud to the Inspector General’s Office (IGO) through email: [email protected] or to our Anti-Fraud Focal Persons at [email protected] or to any other trusted UNHCR staff.

UNHCR Helpline numbers

Damascus
Registration	0992 898 196	Sunday to Thursday (9:00 AM to 3:00 PM)
Aleppo
All enquiries	0992 299 110	Sunday to Thursday (9:00 AM to 3:00 PM)
Al-Hasakeh (Qamishli)
Registration	0988 118 918	Sunday to Thursday (9:00 AM to 3:00 PM)
Tartous & Lattakia
All enquiries	0993 199 853	Sunday to Thursday (9:00 AM to 3:00 PM)
Homs
All other enquiries	0958 099 306	Sunday to Thursday (9:00 AM to 3:00 PM)
Sweida
All enquiries	0993 300 158	Sunday to Thursday (9:00 AM to 3:00 PM)