UNHCR Syria is currently verifying and updating its records to ensure that all eligible beneficiaries receive the assistance they are entitled to.

Some of our eligible beneficiaries do not yet have a valid identification document number in UNHCR’s record, which is required for cash distribution.

To complete information of such eligible beneficiaries, UNHCR will be sending them an electronic form via WhatsApp from our official number (+41223550561).

This form will ask for personal data of the eligible beneficiaries to verify their identity and update essential information.

UNHCR assures you that this process is official, genuine, and secure.  Your personal data will be handled confidentially and used solely to ensure you receive the assistance you are entitled to.

For more details on how your data is protected, please check UNHCR privacy notice : https://help.unhcr.org/syria/unhcr-privacy-notice/

If you receive such a message on WhatsApp and have any doubts, please contact us through our official  Help Page to confirm.

UNHCR is conducting a survey to better understand the current needs and living conditions of families across Syria. The goal is to strengthen our support and assistance activities based on your feedback.

If you have received an SMS and followed the link to this page, you have been randomly selected to participate in this survey.

NAMA, a trusted survey company based in Jordan, will contact you by phone over the coming weeks on behalf of UNHCR. They will ask a few basic questions about your situation and the conditions in your area.

You will receive a message from the following Jordanian numbers:

00962778497783
00962778490068
00962778492784
00962778490222
00962770400128
00962770400269
00962770400368
00962770400512
00962770400932
00962770401079
00962770401147
00962770401714
00962770401718
00962770401880
00962770401887
00962770402011
00962770402172
00962770402214
00962770402230
00962770402234
00962770402237
00962770402241
00962770402243
00962770402245
00962770402246
00962770402248

Your responses will be kept completely confidential and used solely for the purpose of this survey.

Participation is voluntary, and your input is highly valued to understand the current needs and living conditions of families across Syria “

Thank you for your time and continued support for UNHCR work in Syria.

Note: UNHCR will never ask for sensitive personal information such as passwords, bank details, or identification numbers. Do not share such data with any unverified source.

The information on cash assistance for Syrian Refugee Returnees has been updated on UNHCR Help Page and Syria is Home, please visit the pages.

Yes. On 11 September 2025, the Ministry of Education instructed to facilitate the school registration procedures for children, especially for children returning from abroad for the 2025-2026 school year. You can register your children through conditional registration based on the available documents provided or through the submission of a written pledge confirming the accuracy of the information and committing to complete the supporting documents (i.e. marriage certificate, statement of birth)  before the beginning of the second semester.

According to the Ministry of Education instructions, the child’s parent/caregiver bares the full responsibility in the event of failure to provide the required documents, and no academic certificate shall be given in case of such failure.

A new circular from the Department of Immigration and Passports granting pardon for residence-related breaches of Arab and foreign nationals residing in the Syrian Arab Republic

• On August 14, 2025, Minister of Interior issued the Decision # 12 granting pardon for the residence breaches that do not exceed six months on the date of approaching the Immigration Offices, provided that the breacher approaches the Immigration Offices within 45 days maximum as of the date of issuing the Decision.
• Accordingly, if you are a refugee or asylum seeker, and your residence has expired less than 6 months ago, you can benefit from this pardon by approaching an Immigration Office nearest to your place of residence.
• Please note that the period given to you to legalize your residence will expire on September 27, 2025.

If you have concerns about approaching the Immigration Offices because you have entered the country illegally, or for any other reasons, you have to see one of UNHCR lawyers at UNHCR office, or call on one the hotlines listed below, as soon as possible to receive legal counselling.

Based on this generous pardon, you will benefit from waiving the fine of exceeding the residence expiry date for less than six months. Please note that the pardon does not include the penalties relevant to violations of other Syrian laws.

If you have concerns about approaching the Immigration Department/Branches, or if you have any questions, please contact UNHCR lawyer directly on the following numbers:0998760864 or 0993363275 or the hotline: 0992550708From 09:00 AM to 04:00 PM

GALSP would like to inform the Syrian citizens that the Turkish authorities have issued a notice of entry/exit procedure rules for Syrian citizens holding residency permits outside Türkiye and Syrians holding a third-country citizenship through the joint border crossings (Kasab, Bab al-Hawa, al-Hamam, al-Salama, al-Rai and Jarabulus).

Under the notice, Syrian citizens, whether holding residency permits from countries other than Türkiye or holding a third-country citizenship, are permitted to enter Syria in their vehicles and return via the same land crossing from which they had entered without prior permission.

Important information:

• Adult Syrians holding the citizenship of another country are permitted to enter provided they possess a Syrian passport, even if it is expired, in addition to a passport belonging to the second nationality.
• Children of Syrian expatriates, under the age of 18, holding the citizenship of another country, but do not have a Syrian passport, are permitted to enter using their foreign passport.
• Everyone can enter in their private vehicles through the crossing point, subject to the official fees, provided they adhere to the permitted period of stay within Syria.

UNHCR and its partners provide a trusted, respectful and inclusive environment where people should feel safe and we enforce a Zero Tolerance Policy for fraud, corruption, sexual exploitation, abuse and harassment.