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February 18, 2026

On the occasion of the Holy Month of Ramadan, the working hours of the Call Center will be adjusted to 09:00 to 14:00 hours. Thank you for your understanding, and we wish you a blessed and peaceful mo.... →

February 11, 2026

UNHCR has noted community concerns about difficulties reaching the UNHCR Syria Call Centre, including unanswered calls. The high volume of incoming calls is placing significant pressure on the system,.... →

December 24, 2025

Please be informed that the UNHCR Call Centre will be closed on December 25 (Christmas) and January 1 (New Year’s Day) in observance of the holidays. Wishing all a Merry Christmas and Happy New Year.... →

December 4, 2025

Please be informed that UNHCR Call Centre will observe the government holiday on December 7th and 8th. Normal operations will resume on December 9th. We wish everyone happy holidays!.... →

November 30, 2025

The information on cash assistance for Syrian Refugee Returnees has been updated on UNHCR Help Page and Syria is Home, please visit the pages..... →

November 25, 2025

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November 21, 2025

UNHCR Syria is updating its registration records and data of all refugees and asylum-seekers registered with us. Why? UNHCR regularly reviews its data of refugees and asylum-seekers to ensure that the.... →

November 19, 2025

UNHCR is launching a dedicated call centre to address enquiries of refugee returnees. If you were a Syrian refugee who have recently returned to Syria, and need information about services provided or .... →

October 8, 2025

UNHCR Syria is currently verifying and updating its records to ensure that all eligible beneficiaries receive the assistance they are entitled to. Some of our eligible beneficiaries do not yet have a .... →

September 30, 2025

UNHCR is conducting a survey to better understand the current needs and living conditions of families across Syria. The goal is to strengthen our support and assistance activities based on your feedba.... →