Where to seek help?

UNHCR, the UN Refugee Agency, is a humanitarian agency created by the General Assembly of the United Nations on 1950. UNHCR works with government agencies, NGOs and civil society in the promotion and protection of refugee rights, especially those with specific needs.

Address: Dabaruidastraat 11, Ponton, Aruba

Helpline number: +297-732-0006, Operational hours: Tuesdays to Thursday from 9 am to 12 pm (you can contact UNHCR on WhatsApp as well).

Email address: [email protected]

Curaçao does not have an asylum procedure. However, you can apply for protection under Article 3 of the European Convention on Human Rights (ECHR). The Foreigners Border Control and Supervision Unit of the Curaçao Police Force (UVTG, in Dutch) is responsible for receiving applications for protection under Article 3. This is the department you should turn to for requesting protection under Article 3. To apply for protection, you must go in person to the UVTG and complete an application there or contact them for any questions or information.

Address: Winston Churchill Road, no number

Phone number: +599 8666 692/693

Human Rights Defense Curacao is a local NGO and partner of UNHCR that provides assistance through technical support services or referrals to other local partners for those seeking protection against human rights violations of refugees, migrants, and the local population. HRDC also offers assistance and advice on the Article 3 ECHR process in Curaçao.

Address: Molenplein 107 A, Willemstad, Curaçao

Office Hours: from 9 a.m. to 4 p.m.

Phone: +5999-788-0126, +5999-567-6707

Email: [email protected]

Facebook Page: Human Rights Defense Curacao

Website: www.humanrightsdefense.org

The health clinic of the Salu pa Tur Foundation is a partner of UNHCR in Curaçao that provides basic medical care to all refugees and migrants without health insurance. The clinic offers the following services: general medical consultations, gynecological and maternity services, psychological consultations, and support for chronic illnesses. The clinic does not charge for basic services, but a fee may be charged for medical examinations and visits with a specialist.

Address: Landhuis Kas Chikitu, 191 Franklin D. Rooseveltweg, Willemstad, Curaçao

Office Hours: from 8 a.m. to 5 p.m.

Phone: +5999 529 5442, call to make an appointment.

Email: [email protected]

Facebook Page: Salu pa Tur

Instagram Page: Salu pa Tur

Fundashon Venex Curaçao is a non-governmental organization established in 2014, dedicated to enhancing and promoting sustainable development, particularly focusing on vulnerable migrant communities in Curaçao, especially Venezuelans. The foundation aims to strengthen societal ties by fostering family connections and shared values among inhabitants, while promoting prosperity, social justice, and respect for human rights.

Venex Curaçao works to provide psychosocial and legal support to migrants and the local community. The organization is actively involved in educational initiatives and programs designed to empower individuals and facilitate integration within the host society​

Famia Planea is a non-profit organization dedicated to promoting sexual and reproductive health and family planning in both Aruba and Curaçao. Established in Curaçao in 1965, the organization aims to empower individuals through education and access to vital health services. They offer workshops on topics such as contraceptive options, healthy relationships, and sexually transmitted infections while advocating for policies that support sexual and reproductive rights. They focus on fostering responsible parenthood and ensuring inclusive access to services for diverse communities​.

For more information, you can visit: Famia Planea Curaçao

Webpage: [email protected]
Phone: +5999-461-1323
WhatsApp: +5999-511-1323
Address: Mgr. Niewindtstraat 38 in Otrobanda, Curacao

The Ombudsman of Curaçao is an independent institution dedicated to protecting citizens’ rights and promoting good governance. Established to serve as an impartial mediator between residents and public authorities, the Ombudsman ensures that government agencies operate with transparency, accountability, and fairness. It addresses complaints related to administrative misconduct, investigates cases of unjust treatment, and advocates for better policies, with a special focus on vulnerable groups. In recent years, the Ombudsman has become an essential advocate for undocumented people, including Venezuelan refugees, highlighting issues such as access to services and human rights violations. Through its work, the Ombudsman seeks to uphold the principles of justice and dignity for all individuals living in Curaçao.

The website and phoneline can be offered in three languages, namely: English, Papiamentu, and Dutch.
Please note that the complaints can be written in Spanish but not in French or Haitian Creole.

For more information, you can contact:

Ombudsman of Curaçao
Address: Schottegatweg Oost 112, Willemstad, Curaçao
Phone: +5999 4610303
E-mail: [email protected]