Report abuse and misconduct

The United Nations defines misconduct as “any failure by a staff member to comply with his or her obligations under the Charter of the United Nations, the Staff Regulations and Staff Rules or other administrative issuances, or to observe the standards of conduct expected of an international civil servant.” In particular, fraud, corruption and sexual exploitation and abuse are considered misconduct, whether by UNHCR personnel or partner staff. 

  • What is fraud? Fraud is any act where someone tricks and misleads another person to obtain an undeserved personal benefit, such as money.  
  • What is corruption? It is offering, giving, receiving, or soliciting (directly or indirectly) anything of value to influence the actions of another party improperly. 
  • What is sexual exploitation? It is any actual or attempted abuse of any position of vulnerability, for sexual purposes. Sexual exploitation and abuse are unacceptable behaviour and prohibited for all United Nations and NGO partners’ staff members. 

How do I complain about fraud or corruption committed by UNHCR or its partners’ staff? 

If you are aware of, or have concerns or suspicions about a possible case of misconduct related to UNHCR, please report this directly to the Inspector General’s Office (IGO) at UNHCR Headquarters: 

  • Address: UNHCR, 94 Rue de Montbrillant, 1202 Geneva, Switzerland 

All communication with the IGO is kept confidential.  

For the asylum seekers and persons under international protection residing in TRCs the following complaint/feedback procedure is available: 

  • Complaints boxes placed in prominent locations in TRCs- complaints and feedback forms are available in Arabic, Farsi, Urdu, and English.  
  • In-person complaints – contact any staff or organization engaged in the TRCs. 

For the asylum-seekers and refugees residing in Asylum Center Delijaš and Reception Centre Salakovac, you can approach the Management of the centre directly, or the Bosnian Women Initiative (BHWI) staff working in the centre.  

For the asylum-seekers and refugees residing in private accommodation, you can send your complaint or feedback directly to UNHCR through the following contact details: 

Tel.: +387 33 290 404 /+387 33 666 160 

Email: [email protected]  

Facebook: UNHCR Bosnia and Herzegovina 

Website: http://www.unhcr.org/bosnia-and-herzegovina  

Address: UNITIC Building, Fra Andjela Zvizdovica 1, 71000 Sarajevo