Contact us

The information on this website is general in nature and may not be applicable in particular circumstances. We advise you to contact UNHCR or UNHCR Partners for further advice and/or assistance regarding specific issues or needs you may have.

If you are an asylum-seeker or a refugee in Bosnia and Herzegovina and need advice and/or assistance, please contact us at:

UNHCR Information Centre



The following measures are in place in line with global and national COVID-19 prevention measures until further notice:

– The number of any visitors in the Information Center waiting area should be limited to max two persons. Any visitors not essential to participate in the interviews should wait outside the Information Centre.
– The use of protective masks is obligatory for all persons present in the Information Centre.
– Disinfection of hands is mandatory for all persons entering the Information Centre. All persons shall be instructed upon entry to use the hand sanitizers installed on the walls next to entry/exit points and, if needed, wash hands with soap and running water.

Tel.: +387 33 290 404 /+387 33 666 160
E-mail: [email protected]
Facebook: UNHCR Bosnia and Herzegovina
Address: UNITIC Building, Fra Andjela Zvizdovica 1, 71000 Sarajevo, Bosnia and Herzegovina

Open Hours: Mondays and Thursdays from 09:30 to 16:00.

For any legal aid and advice, you can contact NGO Vasa Prava BiH at: + 387 61 102 035 /+387 61 102 034 (via SMS, WhatsApp, Viber and via regular calls from Monday to Friday from 9:30 to 16:00)

For any information on psychosocial assistance and counselling, you can contact NGO BHWI at: + 387 62 136 167 (via SMS, WhatsApp, Viber and via regular calls from Monday to Friday from 9:30 to 16:00)

For more information on the UNHCR Information Centre including available assistance, please see here.

Vasa Prava BiH International Protection Forum

You can contact us via a mobile/web application run by UNHCR’s Free Legal Aid Partner, Vasa Prava BiH. Vasa Prava BiH International Protection Forum offers advice and information service as well as practical help on a wide range of topics such as legal aid, psychosocial support, protection, accommodation, health and care among others. Please go to:

and feel free to ask for advice or information, voice your concerns or report a problem you are having. Our team of legal and protection professionals will answer your questions and provide assistance and counseling. You can post your questions on a public forum or ask for assistance from one of our team members through a private message system.

To use the full functionality of the forum, you’ll need to sign in/register. You can also choose to display the forum in your native language if it is supported by the system.