The United Nations defines misconduct as “any failure by a staff member to comply with his or her obligations under the Charter of the United Nations, the Staff Regulations and Staff Rules or other administrative issuances, or to observe the standards of conduct expected of an international civil servant.” In particular, fraud, corruption and sexual exploitation and abuse are considered misconduct, whether by UNHCR personnel or partner staff.
- What is fraud? Fraud is any act where someone tricks and misleads another person to obtain an undeserved personal benefit, such as money.
- What is corruption? Corruption is offering, giving, receiving, or soliciting (directly or indirectly) anything of value to influence the actions of another party improperly.
- What is sexual exploitation? Sexual exploitation is any actual or attempted abuse of any position of vulnerability, for sexual purposes. Sexual exploitation and abuse are unacceptable behaviour and prohibited for all United Nations and NGO partners’ staff members.
How do I complain about fraud or corruption committed by UNHCR or its partners’ staff?
If you are aware of, or have concerns or suspicions about, a possible case of misconduct related to UNHCR, please report this directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:
- Email: [email protected]
- Online complaint form: https://www.unhcr.org/igo-complaints.html
- Address: UNHCR, 94 Rue de Montbrillant, 1202 Geneva, Switzerland
All communication with the IGO is kept confidential.
For the asylum seekers and persons under international protection residing in TRCs, the following complaint/feedback procedures are available:
- Complaints boxes placed in prominent locations in TRCs – complaints and feedback forms are available in Arabic, Farsi, Urdu, and English.
- In-person complaints – contact any staff or organization engaged in the TRCs.
For asylum-seekers and refugees residing in Asylum Center Delijaš and Reception Centre Salakovac, the Management of the centre or the Bosnian Women Initiative (BHWI) can be approached directly.
For asylum-seekers and refugees residing in private accommodation, complaint or feedback can be sent directly to UNHCR through the following contact details:
Tel.: +387 33 290 404 /+387 33 666 160
Email: [email protected]
Facebook: UNHCR Bosnia and Herzegovina
Website: http://www.unhcr.org/bosnia-and-herzegovina
Address: UNITIC Building, Fra Andjela Zvizdovica 1, 71000 Sarajevo