Where to seek help


UNHCR, the UN Refugee Agency, is a humanitarian agency created by the General Assembly of the United Nations on 1950. UNHCR works with government agencies, NGOs and civil society in the promotion and protection of refugee rights, especially those with specific needs.

Address: Dabaruidastraat 11, Ponton, Aruba

Helpline number: +297-732-0006, Operational hours: Tuesdays and Thursday from 9 am to 12 pm (you can contact UNHCR on WhatsApp as well).

Email address: [email protected]

HIAS (Hebrew Immigrant Aid Society)

HIAS Aruba is a UNHCR implementing partner for humanitarian assistance in Aruba. The humanitarian assistance program supports the most vulnerable refugees, asylum seekers, and migrants by providing referrals to counseling; medical support, assistance in school registration, and cash-based initiatives. The approval of assistance is subject to both socio-economic and risk evaluation, which are conducted at the HIAS Aruba office.

Assistance by appointment only.

For emergencies and arranging appointments, please call our hotline +297-730-7770 (Active between 8:30 – 17:00).

Address: Arendstraat 116, Oranjestad, Aruba


Department of Integration and Management and Admission of Foreigners (DIMAS for its Acronym in Papiamento) is the governmental department that is in charge of receiving asylum application. This is who you should turn to in order to apply for asylum. DIMAS is also the department that is responsible for reviewing and making decisions regarding your asylum application.

Address: Paardenbaaistraat 11, Oranjestad, Aruba
Telephone: +297 522 1500
Website: https://www.dimasaruba.aw/ (the website can also be found in Spanish)

On how to schedule an appointment with DIMAS please go to our “Applying for Asylum” page