Contents
Who is who?
What is remedial payment?
Who is eligible to be assessed for UNHCR multi-purpose Cash Assistance (MPCA)?
I received assistance from another humanitarian agency. Am I eligible for UNHCR cash assistance?
How much money is provided as Cash Assistance by UNHCR?
What does a household entail / who is considered a household member?
What type of document do I need to have to receive cash assistance from UNHCR?
I am newly displaced and/or I was not assisted previously by UNHCR. How do I request an appointment for an interview for MPC assistance programme?
I recently returned to Ukraine from abroad and I was not assisted previously by UNHCR. How do I request an appointment for an interview for this cash assistance programme?
I recently returned to my place of origin from another location inside Ukraine and I was not assisted previously by UNHCR. How do I request an appointment for an interview for this cash assistance programme?
Where are UNHCR’s Cash Enrolment Centers and when are they open?
I am an internally displaced person (IDP) and was already enrolled for UNHCR cash assistance, but I did not yet receive it.
I was invited for an assessment by UNHCR’s partner. Will I be notified if I am not eligible?
I have a problem with my phone number, or I have changed/lost my Sim card? What do I need to do?
I would like to change my banking details. What do I need to do?
What steps should I take if I update my family composition (such as births, marriages and divorces, or death) or change the family focal point?
Is it mandatory to provide/update my bank details?
What documents do I need to provide about my bank account?
I enrolled for assistance how do I receive my assistance/ what is the method for receiving my cash assistance?
What documents do I need to provide to Western Union outlets when picking up the cash assistance from Western Union outlets?
How much time do I have for picking up the cash assistance when sent through Western Union?
I am enrolled and found eligible for UNHCR MPC assistance. How long will it take to receive my cash assistance?
I am eligible and was enrolled for both regular and rapid UNHCR cash assistance but have not received either. Am I eligible for re-payment for both types of assistance?
I received UNHCR regular cash assistance, and cash for winter assistance in 2024. Am I eligible to receive UNHCR’s rapid cash assistance in 2025?
I received UNHCR regular MPC, rapid cash assistance and cash for winter assistance in 2024. Am I eligible to receive UNHCR’s return cash assistance in 2025?
I am enrolled in the 2024 Prykhystok program and have registered my IBAN, but I have not received my assistance despite multiple attempts. What can I do to ensure I receive my assistance?
I am a self-evacuee from affected areas. I would like to know if I am eligible for UNHCR MPCA.
I have not received my cash assistance for the year 2022/2023. Am I eligible to receive cash assistance this year?
Our household includes members with different statuses: eligible for rapid Cash assistance, IDP returnee, and eligible for regular Cash assistance. Are we eligible to receive different type of cash assistance?
I received Cash assistance from another humanitarian organization but was impacted by a shock (such as shelling, attack, or evacuation). Am I eligible for UNHCR rapid cash assistance?
I received MPC assistance from other humanitarian organization and meet the eligibility for UNHCR regular cash assistance. Am I eligible for UNHCR’s regular cash assistance?
I am enrolled and found eligible for UNHCR regular cash assistance. While waiting to receive my assistance, I was impacted by a shock (such as shelling, attack, or evacuation). Am I eligible for both UNHCR rapid and regular cash assistances?
I am enrolled and I received UNHCR cash assistance three/two months ago. However, I am impacted by a recent shock (shelling/attacked/evacuation). Am I eligible for UNHCR rapid cash assistance?
I am enrolled and I received UNHCR cash assistance. However, I returned to my place of origin. Am I eligible for UNHCR cash assistance for return?
I received cash assistance for return from UNHCR. Am I eligible for UNHCR’s regular cash assistance?
I received cash for return cash assistance from UNHCR. Am I eligible for UNHCR’s rapid cash assistance?
How long will the enrollment for the UNHCR cash assistance Programme remain active?
Important Note
Who is who?
Ø Internally Displaced Person (IDP) is a person or groups of persons who has been forced or obliged to flee or to leave their homes or places of habitual residence, in particular as a result of or in order to avoid the effects of armed conflict, situations of generalised violence, violations of human rights or natural or human-made disasters, and who have not crossed an internationally recognised State border.
Ø Returnee is a Ukrainian person or groups of persons who has been forced or obliged to flee or leave Ukraine in particular because of or in order to avoid the effects of armed conflict, situations of generalised violence, violations of human rights or natural or human-made disasters, and who have crossed an internationally recognised State border, but returning to Ukraine from abroad
Ø Returnee Internally Dispalced Person is a person or groups of persons who has been forced or obliged to flee or to leave their homes or places of habitual residence, in particular as a result of or in order to avoid the effects of armed conflict, situations of generalised violence, violations of human rights or natural or human-made disasters, and who have not crossed an internationally recognised State border, but returning back to their home or places of habitual residence.
Ø What is Multipurpose Cash Assistance (MPCA)Multipurpose cash Assistance (MPCA) is a form humanitarian aid that provides cash transfers to vulnerable individuals or households to help them meet their basic needs.
What is remedial payment?
Ø A remedial payment refers to repayment of cash assistance to households found eligible for cash assistance but did not receive the money due to errors for instance in their bank details or those who failed to withdraw their assistance from Western Union within 20 days.
Who is eligible to be assessed for UNHCR multi-purpose Cash Assistance (MPCA)?
Information on UNHCR’s multi-purpose Cash (MPCA) assistance Program
To ensure that resources reach those in greatest need, UNHCR Ukraine uses vulnerability criteria to identify and assist individuals most likely to require support, helping them meet their basic needs like accommodation, food, medicine, clothing, and heating. Those prioritized for assistance include persons who need urgent support following missile strikes or evacuation, were recently displaced within the last six months, as well as returnees. Persons who are socioeconomically vulnerable or have specific protection needs are prioritized for assistance. The assistance helps to cover the costs of basic needs
The targeting and socio-economic vulnerability criteria include:
1. Newly displaced internally displaced persons who have been internally displaced for less than 6 months and meet the following eligibility criteria:
Ø Single headed households with at least 1 child under 18 years of age or older family members (over than 55 years of age);
Or/And
Ø Household headed by elderly person (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
Or/And
Ø Households with one or more persons with specific needs (disability, and/or chronic illness);
And
Ø Households who neither received cash assistance from UNHCR nor from any other organizations (UN agencies, and/or Humanitarian organizations) in the last three months.
2. Returnees (returning from abroad), who are meeting the following eligibility criteria:
Ø Single headed households with at least 1 child under 18 years of age or older family members (over than 55 years of age);
Or/And
Ø Household headed by elderly person (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
Or/And
Ø Households with one or more persons with specific needs (disability, and/or chronic illness);
And
Ø Households who neither received cash assistance for return from UNHCR nor from any other organization (UN agencies, and/or Humanitarian organizations) in the last three months.
3. Returnees internally displaced persons
Ø Single headed households with at least 1 child under 18 years of age or older family members (over 55 years of age);
Or/And
Ø Household headed by elderly person (i.e. composed of one or more individuals >55 years old or a person over 55 years of age responsible for at least one child <18 years old);
Or/And
Ø Households with one or more persons with specific needs (disability, and/or chronic illness);
And
Ø Households who neither received cash assistance for return from UNHCR nor from any other organization (UN agencies, and/or Humanitarian organizations) in the last three months.
Ø
And
Ø Eligible persons of concern should also meet socio-economic criteria earning less than 5,400 UAH per person (family member) per month.
4. Rapid cash assistance targets and prioritize those persons who need urgent support following missile strikes or evacuation, were recently displaced within the last six months.
I received assistance from another humanitarian agency. Am I eligible for UNHCR cash assistance?
If you have received assistance of UAH 3600[1] /person/month from another UN agency/humanitarian organization within the last three months, you may not be eligible for UNHCR financial assistance. Humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners.
Ø Even if you are not eligible for MPC, all persons of concern can access UNHCR’s protection services available in the enrolment center including legal and psychosocial assistance free of charge.
How much money is provided as Cash Assistance by UNHCR?
Ø Eligible recipients will receive 3600 UAH per person/per month.
Ø Cash assistance is provided for three months; one individual will receive 10,800 UAH for three months
Ø The entire amount of 3 months of UNHCR cash assistance will be either transferred through bank or delivered through Western Union based on the preference of the head of household.
What does a household entail / who is considered a household member?
A household is limited to the following members:
Ø The head of household (The focal point)
Ø His/her spouse
Ø Her/his children (up to 23 years old)
Ø His/her parent/s
Ø *his/her grandparents only if they are dependent, otherwise will be registered separately.
Ø Other individuals who are not part of the list above should be member of another household even if they live together.
All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote/mobile enrolment team.
What type of document do I need to have to receive cash assistance from UNHCR?
Individuals that are eligible for UNHCR financial assistance need to have the following documentation during enrollment for the assistance program.
Ø Tax ID number;
Ø National passport or other ID documents to get a correct spelling of your name;
Ø IDP certificate (when available);
Ø Bank card of the focal point (i.e. registration focal person/household focal point); The bank account must be in local currency (UAH)
Ø Birth certificate of your children;
Ø Legal guardianship or other official custody document that clarifies the relationship with the children, when applicable;
Ø Medical report in case of disability or disease that affects your access to services, if available.
I am newly displaced and/or I was not assisted previously by UNHCR. How do I request an appointment for an interview for MPC assistance programme?
Internally displaced persons will be interviewed by UNHCR partners in the enrolment centers to ensure that they meet the vulnerability criteria above. Only if the person/family meets the vulnerability criteria, they will be referred for enrolment in the cash assistance programme.
During the enrolment, the data collection process will be conducted by UNHCR’s partner organization Right to Protection. Those IDPs who do not meet the vulnerability criteria for UNHCR Cash assistance will be informed directly at the end of the initial interview in the enrolment center by a relevant staff member.
I recently returned to Ukraine from abroad and I was not assisted previously by UNHCR. How do I request an appointment for an interview for this cash assistance programme?
Returnees will be interviewed by UNHCR partner in the enrolment centers to ensure that they meet the vulnerability criteria above. Only if the person/family meets the vulnerability criteria, they will be referred for enrolment in the cash assistance programme.
During the enrolment, the data collection process will be conducted by UNHCR’s partner organization Right to Protection. Those returnees who do not meet the vulnerability criteria for UNHCR Cash assistance will be informed directly after the initial interview in the enrolment center by a relevant staff member.
I recently returned to my place of origin from another location inside Ukraine and I was not assisted previously by UNHCR. How do I request an appointment for an interview for this cash assistance programme?
Such individuals will be interviewed by UNHCR partner in the enrolment centers to ensure that they meet the vulnerability criteria above. Only if the person/family meets the vulnerability criteria, they will be referred for enrolment in the cash assistance programme.
During the enrolment, the data collection process will be conducted by UNHCR’s partner organization Right to Protection. Individuals who do not meet the vulnerability criteria for UNHCR Cash assistance will be informed directly after the initial interview in the enrolment center by a relevant staff member.
Where are UNHCR’s Cash Enrolment Centers and when are they open?
Enrolment for MPCA based on the vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:
Kyiv region
Address: Kyiv, Hryhoriya Skovorody St., 21/16, (block A)
Monday, Tuesday, Friday, 09:00 – 16:00 Time can be changed according to the location specifics.
Actual information: https://t.me/unhcr_help_kyiv
Kirovograd region
Address: Kropyvnytskyi city, 31a Pashutynska str, premises near Center of Administrative Services
Tues – Thu 09:00-15:00
Phone: 063 182 63 79
Telegram-channel: https://t.me/kropyvnytslyirefugee
Poltava region
Address:Poltava city, 14 Kozaka str.
Monday – Wednesday 09:00-15:00
Telegram-channel: https://t.me/unhcr_help_poltava
Dnipropetrovsk region
Address: Dnipro, Polovitska Street, 9
Monday, Tuesday 10:00 – 15:00
Address: Kryvyi Rih city, 5 Byzova str.
Monday 09:00 – 17:00
Phone: 063 182 64 24
Telegram-channel: https://t.me/unhcr_help_dnipro
Zaporizhzhia region
Address: Zaporizhzhia, Central Boulevard, 19A
Monday – Friday 09:00-15:00
Phone: 063 182 68 96
Telegram-channel: https://t.me/unhcr_help_zaporizhzhia
Odesa region
Address: Odesa city, 103a, Staroportofrankivska str.
Monday – Friday 09:00 – 16:00
Telegram-channel: https://t.me/unhcr_help_odesa
Chernihiv region
Address: Chernihiv city, 17, Hetman Polubotka str.
Monday – Tueday 09:00-16:00
Telegram-channel: https://t.me/unhcr_help_che
Kharkiv region
Address: Kharkiv city, 4B Serpova str.
Monday – Friday 09:00 – 16:00
Telegram-channel: https://t.me/unhcr_help_kharkiv
Sumy region
Address: Sumy city, 15 Revolyutsiyi Hidnosti str.
Monday – Friday 09:00 – 16:00
Phone number: +380631826838
Telegram-channel: https://t.me/unhcr_help_sumy
Mykolaiv region
Address: Mykolaiv city, Mykolaiv city, 54В Myru Avenue(building 4)
Monday – Friday 09:00 – 16:00
Telegram-channel: http://t.me/unchr_help_mykolaiv
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/UNHCR_Khm
Kherson region
Registration provided only by mobile groups; schedule of mobile groups can be found in Telegram channel:https://t.me/help_unhcr_kherson
I am an internally displaced person (IDP) and was already enrolled for UNHCR cash assistance, but I did not yet receive it.
IDPs who were already enrolled but have not yet received their assistance within two – three weeks, will receive their payments on the condition that they have not benefited from MPC assistance from another organization.
Please contact UNHCR hotline for more information:
o UNHCR hotline 0800307711
o Email: [email protected]
o For information on locations: https://t.me/IDPhelp
Note: People who have already been supported by UNHCR and/or other humanitarian agencies are removed from the list after a verification conducted internally and with other humanitarian agencies providing MPC assistance. UNHCR will send an SMS to households, that have been assisted or will be assisted by other humanitarian organization.
I was invited for an assessment by UNHCR’s partner. Will I be notified if I am not eligible?
Those individuals who do not meet the vulnerability criteria for MPCA will be informed already after the initial screening and eligibility interview in the enrolment center by a relevant staff member.
I have a problem with my phone number, or I have changed/lost my Sim card? What do I need to do?
If you have changed your SIM card or lost your SIM card, or have other issues with your phone number, you may visit one of the nearest enrolment centers to request for an appointment to update your phone numbers in UNHCR system. Alternatively, you can contact the UNHCR hotline or email for assistance:
o UNHCR hotline 0800307711
o Email: [email protected]
o For information on locations: https://t.me/IDPhelp
Please note that updating your information does not automatically make you eligible for immediate cash assistance.
I would like to change my banking details. What do I need to do?
If you have changed your bank account, or have other problems with your banking details, you may visit one of the nearest enrolment centers to request for appointment to update your bank detail in UNHCR database. Alternatively, you can contact the UNHCR hotline or email for assistance:
o UNHCR hotline 0800307711
o Email: [email protected]
o For information on locations: https://t.me/IDPhelp
Please note that updating your information does not automatically make you eligible for immediate cash assistance.
Ø PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.
What steps should I take if I update my family composition (such as births, marriages and divorces, or death) or change the family focal point?
In case of a change in your family composition, please contact the UNHCR hotline to receive the appropriate response:
o UNHCR hotline 0800307711
o Email: [email protected]
Please note that updating your information does not automatically make you eligible for immediate cash assistance.
Is it mandatory to provide/update my bank details?
It is not a mandatory requirement, but it is highly recommended to update your bank details in UNHCR’s database as well as to ensure that your bank account is active. Should you be found eligible for this programme, UNHCR will send you the cash assistance to your bank account, which will enable you to withdraw your cash assistance based on your need, and convenience.
Can I update my bank details in the UNHCR database by providing them via email or through a call to the UNHCR Hotline.
If you have updated your bank account, or have other problems with your banking details, you may contact one of the nearest enrolment centers to request for appointment to update your bank detail in UNHCR database.Alternatively, you can contact the UNHCR hotline or email for assistance:
o UNHCR hotline 0800307711
o Email: [email protected]
o For information on locations: https://t.me/IDPhelp
However, the information update does not automatically trigger any eligibility for immediate cash assistance.
Ø PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.
What documents do I need to provide about my bank account?
You need to provide UNHCR partner staff in the enrolment centers the banking details (IBAN number, and date of when account has been opened). You may request your bank to provide you with remittance form/details of your account, so that UNHCR can send you cash assistance if you are eligible.
Ø PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.
I enrolled for assistance how do I receive my assistance/ what is the method for receiving my cash assistance?
The whole amount for 3 months will be transferred to one member of the household, who is registered as head of household/focal point through the transfer method selected by the head of the household. The availability delivery mechanisms are:
Transfer through PrivatBank
Based on your preferred transfer method, and if you preferred to receive your assistance through your IBAN, UNHCR will transfer your assistance amount to your IBAN number to any bank in Ukraine through PrivatBank.
Transfer through FinTech Rapyd
You will be notified by the following SMS:
UNHCR sent you <amount> UAH. For more information, please visit: https://bit.ly/3vdWVAX or call 0 800 307 711
Ø PLEASE NOTE: UNHCR CASH ASSISTANCE CAN BE TRANSFERRED TO ANY BANK OF UKRAINE at the condition that the bank card number or IBAN number you provide during enrolment belongs to the Household focal point of your family and is in UAH currency. Please make sure your bank card or IBAN does not have any restrictions in terms of the types of transfers.
Through Western Union to families without a bank card/account.
You will receive an SMS on your phone number with the MTCN code (0000000000) to be used jointly with a valid ID certificate (Passport, National ID, other government issued documents) to receive the money in the Western Union department or its partner bank. The addresses of the Western Union are available here.
You can also receive the money in any department of these partner banks:
Ø PrivatBank
Ø Accent Bank (A-Bank)
Ø Nova Poshta
Ø Raiffeisen Bank Aval
Ø Oschadbank (State Savings Bank of Ukraine)
Ø UkrPost (Ukrposhta)
Ø Ukrgasbank
Ø Ukrainian Financial Group
Ø Other banks
Ø Ibox bank
Ø JSC “ASVIO BANK”
Ø ALLIANCE Bank
Ø Bank VostokGlobous Bank
Ø Concord
Ø Kredit Dnipro
Ø Kredobank
Ø Crystal Bank
Ø Megabank
Ø META BANK
Ø MIB (International Invest Bank)
Ø Motor Bank
Ø MTB Bank
Ø PJSC OKCI BANK
Ø UKREXIMBANK
Ø UNEX Bank
Ø Universal Bank
Ø Grant Bank
Ø Zemelniy Kapital
Ø PJSC “Bank for Investments and Savings”
Ø Lviv Bank
Ø Bank Pivdenniy
Ø PJSK “Bank Sich”
Ø PJSC Ukrainian Capital Bank
Ø Forward bank
Ø PJSC “RWS BANK”
Ø Idea Bank
Ø Industrial bank
Ø CIB (Cominbank)
Ø Cominvestbank
Ø LLC Financial Company “PROFINEF”
Ø OTP Bank
Ø First Investment Bank
Ø PIRAEUS Bank ICB
Ø Policombank
Ø Poltava Bank
Ø Pravex-bank
Ø RADABANK
Ø TASCOMBANK JSC
Ø Ukrainian Construction Investment Bank
Ø Creditwest bank
Ø EUROINDUSTRIBANK
Ø FUIB (First Ukrainian International Bank)
Through digital wallet app and money transfer services
You will be notified by the following SMS:
You are eligible to receive cash assistance from UNHCR. Sign-up on Vibrant to claim your funds [link] within 7 days. If you have any questions, you can contact the UNHCR hotline at 0800-307-711 or the Vibrant support service at 0800-301-009.
You will need a smartphone to download the Vibrant digital wallet mobile app to receive, access, and cash out the assistance provided by the UNHCR. Please ensure you provide the same phone number you used to register for the humanitarian assistance program and when you registered for a Vibrant account. Sign up with your phone number, verify your date of birth for eligibility matching, and wait to receive the funds. You will receive a notification once your eligibility is confirmed, and the funds are in your Vibrant account.
You can exchange your funds to cash with MoneyGram or transfer to your bank account (you may want to check with your bank if it supports this service). Use instructions in the app to complete the withdrawal form and get your reference number. After the withdrawal request is successfully submitted, you can visit any partner MoneyGram branch to receive cash assistance. The list of locations can be found here. You may want to call the MoneyGram location in advance to ensure they are available. You will need to present the ID (internal passport, external passport, DIIA) and the reference number from the app.
If you have questions or encountered problems with receiving the assistance, you may review the FAQ’s page.
Vibrant provides live chat, phone, and email support. Please email [email protected] or call via phone at 0 800 301 009. To contact an agent through the live chat, please tap the icon located in the Vibrant app.
For issues related to cashing out or MoneyGram, please contact MoneyGram customer support directly:
Email: [email protected]
Toll free phone number within Ukraine:
(380) 800503273
What documents do I need to provide to Western Union outlets when picking up the cash assistance from Western Union outlets?
You will receive an SMS on your phone number with the MTCN code to be used jointly with valid ID certificate (Passport, National ID, other government issued documents) to receive the money in the Western Union outlets or its partner bank. You should be able to provide the required information from the SMS you are receiving such as MTCN pick up code, amount, sender and send country. All of this information is included in the SMS that you would be receiving. The addresses of the Western Union are available here.
How much time do I have for picking up the cash assistance when sent through Western Union?
From the time you have received the SMS with your Western Union pickup code, you have a total of 20 days to go to any Western Union outlets and retrieve the cash. The expiry date of the pickup codes is indicated in the SMS that you are receiving from UNHCR. You cannot withdraw your assistance the expiry date. Please note the repayment process is very lengthy and UNHCR can only resend your assistance once all payments for other recipients are fully processed if you miss to withdraw your assistance within 20 days.
I am enrolled and found eligible for UNHCR MPC assistance. How long will it take to receive my cash assistance?
If you are found eligible for rapid cash assistance, you will receive your assistance within 10 working days. However, for regular MPC and/or remedial payments, please expect longer than 10 working days, but not exceeding 22 working days. Please contact the UNHCR hotline for more information about your individual situation.
Ø UNHCR hotline 0800307711
Ø Email: [email protected]
Ø For information on locations: https://t.me/IDPhelp
I am eligible and was enrolled for both regular and rapid UNHCR cash assistance but have not received either. Am I eligible for re-payment for both types of assistance?
If you are found eligible for rapid and regular cash assistances, and you have not received the assistance yet. you are eligible for one payment during this period: rapid remedial payment only.
I received UNHCR regular cash assistance, and cash for winter assistance in 2024. Am I eligible to receive UNHCR’s rapid cash assistance in 2025?
If you benefited previously from UNHCR MPC, and Cash for Winter assistance, you could be eligible for rapid cash assistance.
I received UNHCR regular MPC, rapid cash assistance and cash for winter assistance in 2024. Am I eligible to receive UNHCR’s return cash assistance in 2025?
If you benefited previously from UNHCR MPC, rapid cash assistance and Cash for Winter assistance, you could be eligible for cash for return cash assistance.
I am enrolled in the 2024 Prykhystok program and have registered my IBAN, but I have not received my assistance despite multiple attempts. What can I do to ensure I receive my assistance?
Unfortunately, some transactions failed during the process due to technical problems. If you are one of the families that have not received your assistance yet, UNHCR will call you to double-check your banking details. Please ensure your bank details are correct and that the IBAN is under your name to receive your assistance on time. When you receive the call from UNHCR, you may request to receive your assistance through a different transfer method, such as Western Union.
I am a self-evacuee from affected areas. I would like to know if I am eligible for UNHCR MPCA.
If you are a self-evacuee, impacted recently, and doubtful of your eligibility, please contact UNHCR partner and enrolment centers:
I have not received my cash assistance for the year 2022/2023. Am I eligible to receive cash assistance this year?
UNHCR will not send any remedial payment for these years as the cash assistance for these years has closed. If you are impacted recently, or and doubtful of your eligibility, please contact UNHCR partner and enrolment centers. Your application for assistance for UNHCR MPCA is assessed against the 2025 criteria.
Our household includes members with different statuses: eligible for rapid Cash assistance, IDP returnee, and eligible for regular Cash assistance. Are we eligible to receive different type of cash assistance?
If you are a household with different status, and each member of the household is eligible for different type of cash assistances, you will be enrolled as a household for the type of assistance that many of the household members are eligible for, and you would receive only one type of UNHCR Cash assistance.
I received Cash assistance from another humanitarian organization but was impacted by a shock (such as shelling, attack, or evacuation). Am I eligible for UNHCR rapid cash assistance?
If you benefited from MPC assistance from other humanitarian agencies and was impacted by a shock (shelling/attack/evacuation) after three/two months, you are eligible for UNHCR rapid cash assistance.
I received MPC assistance from other humanitarian organization and meet the eligibility for UNHCR regular cash assistance. Am I eligible for UNHCR’s regular cash assistance?
If you benefited from cash assistance from other humanitarian agencies (within the last three months), you are not eligible for UNHCR regular cash assistance.
I am enrolled and found eligible for UNHCR regular cash assistance. While waiting to receive my assistance, I was impacted by a shock (such as shelling, attack, or evacuation). Am I eligible for both UNHCR rapid and regular cash assistances?
If you were waiting to receive your regular cash assistance but was impacted by a shock shelling/attack/evacuation), you are only eligible for UNHCR rapid cash assistance.
I am enrolled and I received UNHCR cash assistance three/two months ago. However, I am impacted by a recent shock (shelling/attacked/evacuation). Am I eligible for UNHCR rapid cash assistance?
If you benefited from UNHCR cash assistance and impacted by a shock (shelling/attack/evacuation), you are eligible for UNHCR rapid cash assistance.
I am enrolled and I received UNHCR cash assistance. However, I returned to my place of origin. Am I eligible for UNHCR cash assistance for return?
If you benefited from UNHCR regular or rapid cash assistance and returned to your place of your residence, you are eligible for UNHCR cash assistance for return.
Ø PLEASE NOTE: UNHCR is not currently promoting return to Ukraine or to place of your residence due to the ongoing international armed conflict. However, every person has the right to return to their country from abroad or to place of their residence and individuals may make personal decisions to return to Ukraine from abroad or to place of residence. Under the current circumstances, UNHCR advises it is important to make sure that decisions to return are well-informed and truly voluntary. For further information see UNHCR’s position here.
I received cash assistance for return from UNHCR. Am I eligible for UNHCR’s regular cash assistance?
If you benefited from cash assistance for return, you are not eligible for UNHCR regular cash assistance.
I received cash for return cash assistance from UNHCR. Am I eligible for UNHCR’s rapid cash assistance?
If you benefited from UNHCR’s cash for return assistance, and you are impacted by a shock (shelling/attack/evacuation), you are eligible for UNHCR rapid cash assistance.
How long will the enrollment for the UNHCR cash assistance Programme remain active?
The duration and deadline for UNHCR MPCA will be active until December 2025 and any changes in the timeline of the program will be communicated.
Important Note
Ø All UNHCR and NGO partner services, including cash assistance are free of charge.
Ø Questions, complaints and feedback about UNHCR services can be reported to UNHCR hotline number 0800307711 or Email: [email protected].
Ø Any person including UNHCR or NGO partner staff who offers to help in exchange of money or favors should be reported immediately to UNHCR hotline number 0800307711 or Email: [email protected].
Ø PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.
Ø UNHCR needs your consent to collect and process certain personal data, which is essential for determining your eligibility for UNHCR’s multipurpose cash assistance programme. If you meet the eligibility criteria, this data will also be used to provide you with multipurpose cash assistance through your preferred financial service provider.
[1] Or previously received assistance of UAH 2,220 per person/month.