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UNHCR, the UN Refugee Agency, is a global inter-governmental organization committed to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities, and stateless people.
UNHCR has been operating in Ukraine since 1994 but scaled up its presence starting from 2014 in eastern Ukraine to provide humanitarian services and assistance to people impacted by the war and again in 2022 with the full-scale invasion.
You can find out more about UNHCR in Ukraine by visiting its main website
The role of UNHCR in Ukraine is:
- Emergency Assistance: Provide life-saving humanitarian aid and protection to evacuated, newly displaced, and war-affected people, including those impacted by hostilities and aerial attacks.
- Support for IDPs: Assist vulnerable IDPs in protracted displacement with access to rights, dignified housing, and pathways to durable solutions.
- Durable Solutions & Recovery: Help IDPs, returnees, and affected communities rebuild through legal and psychosocial support, home repairs, and support to access social protection, and livelihood opportunities.
- Advocacy: Promote inclusive, rights-based laws and procedures in protection, housing, and durable solutions through evidence-based advocacy and technical advice.
- Refugee Protection: Strengthen asylum systems, prevent statelessness, and provide assistance to refugees, and asylum seekers.
United Nations High Commissioner for Refugees (UNHCR)
Representation in Ukraine
Address: Eurasia BC, 75 Zhylyanska St., Kyiv 01032, Ukraine
Due to the current situation, UNHCR Ukraine cannot accept walk-in counselling requests until further notice.
 Should you wish to contact us, please do so via the communication channel indicated below: UNHCR hotline 0800307711 (Mon-Fri 9:00-18:00) or Via email at [email protected] |
In Ukraine, the legal framework governing the treatment of refugees and stateless persons is based on the following key instruments:
- The 1951 Convention Relating to the Status of Refugees and its 1967 Protocol, both ratified by Ukraine in 2002.
- The Law of Ukraine on Refugees and Persons in Need of Complementary or Temporary Protection, adopted in 2011, which outlines procedures and rights for individuals seeking asylum or protection.
- The 1954 Convention Relating to the Status of Stateless Persons and the 1961 Convention on the Reduction of Statelessness, both ratified by Ukraine in 2013.
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