UNHCR provides a trusted, respectful, and inclusive environment where the people we serve should feel safe, heard, equipped, and empowered to speak up for themselves and others and to take robust and visible action, as appropriate, to eradicate misconduct, sexual exploitation and/or abuse by UN employees.
All UN staff members are bound by the Staff Rules and Staff Regulations of the United Nations. Misconduct is defined as failure by a staff member to abide by these rules and regulations. Examples of misconduct include:
- Sexual exploitation and abuse of people we serve;
- Fraud (e.g., falsifying a document);
- Corruption (e.g., taking money from refugees or others);
- Theft and embezzlement (e.g., stealing equipment or money);
- Harassment;
- Assault, threats or retaliation;
- Acts or behaviour that discredit UNHCR;
- Non-compliance with national laws.
Sexual exploitation and abuse
Sexual exploitation and abuse are unacceptable and prohibited for all United Nations and partner staff members.
NO PAYMENT, NO FAVOURS, NO SEXUAL EXCHANGE
If you are aware of, subject to, or have concerns or suspicions about a possible case of sexual exploitation or abuse by a UNHCR, UN or partner staff member, please report this directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:
Confidential fax number: +41 22 739 7380
E-mail: [email protected]
Online complaint form: https://www.unhcr.org/igo-complaints.html
Address: UNHCR, 94 Rue de Montbrillant, 1202 Geneva, Switzerland
or contact UNHCR Office Serbia at:
Phone: + 381 (0) 11 41 55 427
E-mail: [email protected]
Address: 64 Bulevar Zorana Đinđića, 11070 Belgrade, Serbia
Your report should include the following information:
- What happened?
- Describe in detail what you know about the incident(s).
- Who has committed the alleged wrongdoing?
- Do you know if anyone else was involved? (Please provide full names, job titles and organization, if possible.)
- When did the incident(s) occur, according to information you have? (Please include dates and times, if possible.)
- Where did the incident happen – in public or private spaces, government centre, or elsewhere?
Your report will be treated with discretion and kept strictly confidential.
Fraud and Corruption
What is corruption?
Offering, giving, receiving, or soliciting (directly or indirectly) anything of value, to influence illicitly the actions of another party.
How do I complain about UNHCR staff?
If you have witnessed or are aware of misconduct of UNHCR staff and/or staff of UNHCR partners/contractors, or If you possess information on UNHCR (partners’) staff being involved in corruption, fraud, exploitation or abuse (including sexual), report it immediately to UNHCR’s Inspector-General’s Office (IGO) at UNHCR Headquarters:
Confidential fax number: +41 22 739 7380
E-mail: [email protected]
Online complaint form: https://www.unhcr.org/igo-complaints.html
Address: UNHCR, 94 Rue de Montbrillant, 1202 Geneva, Switzerland
NOTE: All communication with the IGO is kept strictly confidential.
or contact UNHCR Office Serbia at:
Phone: + 381 (0) 11 41 55 427
E-mail: [email protected]
Address: 64 Bulevar Zorana Đinđića, 11070 Belgrade, Serbia
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