Registered with UNHCR and received My Services invitation
A smartphone or computer,
Access to your e-mail address which you shared with UNHCR,
Access to your mobile phone number in Pakistan which you shared with UNHCR,
Internet connectivity.
How to Create Your Account:
1Click on the “Create a new account”
2Read and accept the privacy notice
3Verify your email address
Enter your email address and the verification code sent to your email. If you do not receive the code, click “Send new code”.
4Register your phone number
Enter your mobile phone number in Pakistan (not a WhatsApp-only number).
The SMS OTP verification step has been removed from the sign-up process for My Digital Gateway accounts, effective from 9 September 2026. This means that persons enrolling on the Digital Gateway will no longer receive or enter an SMS OTP when creating their “My Digital Gateway” account. However, all users in Pakistan will still be required to provide an active Pakistani mobile phone number during the sign-up process to allow communication with UNHCR. We will notify you when the SMS OTP has been restored.
Please use an active number — we may send important messages to this phone number.
Note: Please use an active number — we may send important messages to that phone number.
5Create a password
Create a password that is easy to remember and meets the following requirements:
- At least nine characters,
- One uppercase letter (A, B, C, etc.),
- One lowercase letter (a, b, c, etc.),
- One number (1, 2, 3, etc.),
- One symbol (!, ?, $, etc.).
6Start your registration application
Once your account is created, you will automatically be invited to begin your registration application.
Still have questions? Have a look at our FAQs ?
If you no longer have access to that e-mail, please contact UNHCR National Helpline at 0800-86677 for support.