Help India / My Services Portal / Adding family members

Adding family members

If you need to add family members, including newborns, to your UNHCR file, follow the steps below:

On this page:

Step 1: Log in and go to your My Family / Group Page

Step 2: Click on Add Family Member and Provide Their Details

Required Information

Fields marked with a red asterisk (*) are required and cannot be left blank.

1Personal Information

  • First name and last name, in Latin characters only (e.g., a, b, c). *
  • Full name: Your full name in your own language (e.g., English, Burmese, Dari, Arabic, Somali and Pashto.) *
  • Date of Birth: As shown in your official identity document.
  • Where you are from: Select your country from the list of options. If you have more than one nationality, choose the one from the country you cannot return to.
  • Sex: Select from the options provided.
  • Marital Status: Select your current status.

Click “Next” when complete. You can also save and continue later.

  • Address and arrival date: If your family member has the same home-country address, current address in India, and arrival date in India as you, simply select “yes” for all three questions. If any of these details differ from yours, you should enter the correct information. 
  • Where are you from? ➡️ Previous address in your home country
    • Country (pre-filled based on where you are from), state/province, district/neighbourhood, and full address.
  • Where do you live now?➡️ Current address
    • Country (pre-filled based on where you are from), state/province, district/neighbourhood, and full address.
  • Arrival Date in India

Click “Next” to continue, or “Previous” to go back. You can save and continue later.

  • Review Their Details: You will see a summary of your family member’s personal and address details you provided. Please review to ensure all information is correct. To make changes, click “Edit personal details” or “Edit address/arrival”. When done, click “Next”.
  • How to contact your family member: 
    • E-mail address
    • Phone number
    • Preferred language: Select from available languages.

Click “Next” to continue, or “Previous” to go back. You can save and continue later.

  • Their specific needs: Indicate if your family member has specific needs, such as medical conditions, pregnancy, or safety concerns.

Click “Next” to continue.

2Photo

Take or upload a recent photo of your family member (passport-style).

While taking the photo, make sure:

  • Their full face is visible and well-lit.
  • Their eyes open and looking at the camera.
  • Not hats or glasses (headscarves are allowed).
  • Photo is clear and not blurry.
  • Plain background.

Tip: If the camera is not working, check your phone settings to allow camera access.

You can retake or upload a new photo if needed. You may skip this step temporarily but must submit a photo before completing your application.

3Documents

You are encouraged to upload identity documents such as their passport, national ID, birth certificates and other relevant documents. If they do not have any, you can skip this step.

Upload clear photos of the documents:

  • All corners visible,
  • No glare or flash,
  • Not blurry,
  • JPG or PNG format, up to 4MB.

For each document:

  • Select the type (e.g. passport, birth certificate)
  • Enter the document number, issue date, and expiry date (if available)

Review and submit the documents when done.

Step 3: Add your preferred location for your interview

Choose your preferred location from the below list:

  • UNHCR Registration Centre, New Delhi
  • MARI Registration Centre, Hyderabad

Step 4: Review your application

Check all information is complete and accurate before submitting:

  • Profile: Their personal details, contact details, and photograph.  
  • Documents: Uploaded documents.

If everything is correct, click “My information is complete and ready to submit”. If you identified an error or missing information, you could go back to that section and make the necessary corrections and/or add the missing information.

Note: After submission, you will not be able to edit your information or add family members unless you submit a new request.

Step 5: Submit your application and request an appointment

  • Click “Submit”,
  • Your family member’s status will show as “pending registration” until UNHCR sets your appointment,
  • You will see your pending appointment request on the page,
  • You can check appointment status in “My Appointments”,
  • UNHCR will contact you using your preferred method once the registration appointment of your family member is confirmed.

UNHCR will contact you within three weeks. This does not mean your interview will happen within this period.

Step 6: Ready to Start? Log in

Log in

Access your existing My Services account

Watch Our Video

Watch the Video for step-by-step guidance

Still have questions? Have a look at our FAQs 👇

How long does it take to fill in the application on My Services portal? 

It takes about 10 minutes per person.

Why should I add my family members?

Adding your family members helps keep your family together during the registration process. Everyone you add must come to the appointment with you.

Who can I add as a family member?

You can add:

  • Your spouse
  • New births and your children under 18 years of age

What if a family member joins me later or leaves before the interview?

If someone joins or leaves after submission, you cannot update your application. Please tell UNHCR during your interview.

Can I add someone who is not here yet?
No. Only include family members who are currently with you. You can ask UNHCR during your interview how to register those who arrive later.

W

What documents can I upload?
National passports, birth certificates, and other relevant documents.

Can I use expired or damaged documents?
Yes. Expired or damaged documents are still helpful. Bring the original with you to your interview.

What if my family member does not have any documents?
You can submit your request. Explain the situation during your interview and bring any supporting information you have.

Can I upload a photo of a document instead of a scan?
Yes, but make sure the photo is clear. If needed, you can show the document during your interview.

How are my documents and photos protected?
Your information is stored securely and only used by authorized UNHCR staff to process your application, in line with UNHCR’s data protection rules.

Can I see or change the information I submitted for my family member?
Before you submit, you can review and edit your details. After submission, only their contact details can be changed. If anything else is incorrect, inform UNHCR during your interview.

How do I update my specific needs?
You can update this information before submission. After submission, please inform UNHCR during your interview.

Can I change the appointment location later?
No. If you need to request a change, please contact UNHCR by e-mailing us at [email protected].

What does “registration status” or “pending registration” mean?
This means you have submitted your family member and they are waiting for UNHCR to review and verify their information.

What happens after I submit my application for my family member?
UNHCR will review your information and schedule an appointment.

How long does it take to get an appointment to add my family member?
UNHCR will contact you within three weeks with the date, time, and location of your appointment.

How will I know when my appointment is booked?
You will receive a message through your preferred communication method. The appointment details will also appear under “Confirmed Appointments” in the My services portal.

What happens when my children turn 18?
You manage your child’s account until they turn 18.  At 18, they must create their own account.