Emergency lines

Call 911 for free from your landline or cellphone. Call only in case of emergency.

Remember! An emergency is any situation generated by natural events or human action either suddenly or as a result of long-term processes. Take into account the indications given by 911:

• Do not hang up the call until the 911 staff ends the call.
• Stay where the incident occurred until ambulances ?or police officers arrive ?.
• Once you call, you should remain aware of your landline or cellphone ?as 911 may try to contact you again to request additional information or provide online assistance.
• Never call to joke or raise alerts on false emergencies. If you do so, you may have penalties ranging from closing your phone line up to 30 days in jail. ? Remember! A fake call prevents someone else from being assisted.

This is a safety alternative provided by the Ecuadorian National Police Department in the event of an emergency.

To activate it, you must:

• Go  to the closest Unidad de Policía Comunitaria (Community Police Unit) — UPC (in Spanish).
• Carry a cellphone from any operator.
• UPC agents will take your data (exact address and other contact details).
• Then they will activate the Panic Button on key 5 of such cell phone .

Call 1800 335486 (DELITO) option 4 to report violence against women. The data you provide in this call is confidential.