Pension Verification Requirement for Ukrainian Refugees
Due to recent legislative changes in Ukraine, all Ukrainian pensioners residing abroad must complete a verification procedure in order to continue receiving pension payments.
How to Complete Verification
You can complete the procedure through one of the following modalities:
1. Diia Application
Via Diia Signature on the PFU web portal or the PFU mobile app ( video guide is available here)
2. Videoconference Verification via the PFU Portal
You may request a video call via the PFU portal or by calling the hotline: 0800 503 753.
Calls are usually scheduled within 10–30 days and conducted via Google Meet, WhatsApp, Signal, Telegram, Viber, or Zoom.
You will be asked to present your original passport/ID and pension certificate during the call.
3. Verification at a Ukrainian Consulate
Visit the nearest Ukrainian consulate to confirm your identity and place of residence.
You will receive a certificate of identity, which you can upload via the PFU portal to complete verification.
4. In-Person Verification in Ukraine
If you are currently in Ukraine, you can visit any PFU service centre.
Please note: Due to the suspension of thousands of pensions in January 2026, long queues are currently reported nationwide.
Additional Requirement for Pensioners from Temporarily Occupied Territories (ToTs)
If you are from the ToTs, you must confirm that you are not receiving a pension from the Russian Federation, by doing one of the following:
- Selecting the relevant declaration box in your PFU online account
- Stating this explicitly during videoconference verification
- Sending a written declaration by email or postal mail to the PFU
After completing all steps, please verify that your PFU personal account reflects the correct date of verification and declaration. You may check this online or by contacting the PFU hotline (0800 503 753).
Need More Help?
For more information and technical support completing the verification process through the Diia app or PFU portal please contact the UNHCR Regional Contact Centre (RCC). Additional information will also soon be available viathe Ukraine is Home website: https://ukraineishome.org/
Extension of Temporary Protection for Ukrainians through to March 2027: European Union countries have decided to extend temporary protection for Ukrainians until 4 March 2027. This means that it is possible to apply for and benefit from temporary protection in the EU until this date. If you already have temporary protection in an EU country, your status will be extended until 4 March 2027.
Alternatives to Temporary Protection: Are you looking for information about transitioning from Temporary Protection to another form of legal status? You can find more information on this topic here: https://home-affairs.ec.europa.eu/common-european-way-forward-ukrainians-eu_en
For up-to-date information from the Government of Croatia: visit here
Унікальний безкоштовний номер 114
Телефон для опіки переселенців з України (ви можете отримати інформацію про проживання, харчування, медичне обслуговування, освіту дітей, статус зайнятості та інші права) – 114
If you are coming from Ukraine and need assistance, please do not hesitate to contact us. Якщо ви приїхали з України і потребуєте допомоги, не соромтеся звертатися до нас.
Our partners are present in the field:
Наші партнери до ваших послуг:
Croatian Red Cross
Services: information, humanitarian aid, psychosocial aid, family tracing
For more information in Ukrainian language, click here.
Website: www.hck.hr
Email: [email protected]
Phone: +385 1 4655 814
Address: Ulica Crvenog križa 14, P. P. 93, 10 001 Zagreb
Savska cesta 89d, Jelkovec, 10 360 Sesvete
Fax: +385 1 4655 365
Hrvatski Pravni Centar
Services: Free Legal Aid
Website: www.hpc.hr
E-mail: [email protected]
Phone: +385 91 235 55 05
Address: Bednjanska 8a, Zagreb
You can also contact UNHCR directly for any questions at:
Ви також можете безпосередньо зв’язатися з УВКБ ООН з будь-яких питань за адресою:
UNHCR Croatia
Office Phone +385 91 37-13-555
Website: www.unhcr.hr
E-mail: [email protected]
This site will be regularly updated with most relevant information. Цей сайт буде регулярно оновлюватися найбільш актуальною інформацією. All services provided by UNHCR and its implementing partners are free of charge. Усі послуги, що надаються УВКБ ООН та його партнерами-виконавцями, є безкоштовними.
If you are a person affected by the situation in Ukraine, relevant information from the European Commission can be found on the official website of the European Union
The Ukraine is Home platform was created for Ukrainians abroad and in Ukraine. The platform provides refugees and internally displaced Ukrainians with information about their rights and continued stay in host countries or communities, addresses questions and explains opportunities regarding voluntary return, and promotes access to the support needed to recover and rebuild.
Платформа “Україна – це Дім” була створена для українців за кордоном і в Україні. Платформа надає біженцям та внутрішньо переміщеним українцям інформацію щодо їхніх прав та продовження перебування у приймаючих країнах або громадах, дає відповіді на питання щодо добровільного повернення додому, а також сприяє отриманню підтримки з відновлення та відбудови житла.
Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees, asylum-seekers and stateless persons can find information about their rights, obligations and the services available to them in Croatia. Take a look around and discover what you need to know about your stay in Croatia, including where you can go to seek further assistance.
On this website, you can find information about:
➡️ How to apply for asylum in Croatia
➡️ Your rights and obligations
➡️ Living and integration in Croatia