Frequently Asked Questions

1. Who is UNHCR?

UNHCR, the UN Refugee Agency, is a global organization dedicated to saving lives, protecting rights, and building a better future for refugees, forcibly displaced communities, and stateless people.

2. What type of assistance does UNHCR provide?

UNHCR offers legal assistance, counseling, and referrals to other service providers for additional types of support.

3. Can we renew our UNHCR certificate?

Since 2018, UNHCR no longer renews certificates at the request of the Government of Aruba. The Government of Aruba has taken full responsibility for managing the asylum process.

4. Our UNHCR certificate has expired or is about to expire. What will happen to us?

UNHCR documents will not be renewed. You must apply for asylum with DIMAS. DIMAS is the entity responsible for asylum applications and registration.

5. I live in another country and need help. Can you help me?

Unfortunately, this email account is dedicated to helping refugees residing in Aruba and Curaçao. For more information on international protection, you can contact the UNHCR office in your current country or region. You can visit help.unhcr.org to find contact information for the UNHCR office in your country or region.

For any questions regarding resettlement, please contact our helpline by sending a WhatsApp message to +297 732 0006.

1. UNHCR cannot refer jobs or assist individuals in finding employment.