Registration in Aden Area

Questions about your rights, obligations and available services in Yemen?

📞 Call the UNHCR helpline in Aden

Reliable information for asylum seekers and refugees.

8am — 4pm (Sunday — Wednesday)

8am — 2:30pm (Thursday)

All calls are confidential and you can request a call-back via SMS

Ensure your asylum-seeker certificate or ID is always valid to access services. Keep UNHCR informed of your current contact details to receive updates and appointments. All registration services provided by UNHCR and IPNA are free of charge.

How do I register as an asylum-seeker?

Non-Somalis: Contact the UNHCR Sub Office in Aden. Call the registration hotline 771 070 364 for an appointment.
Somalis: Visit the nearest IPNA registration centre in Basateen-Aden, Al Mukalla, or Kharaz Camp for assistance.

What if I was registered as a refugee in another country?

If you were previously registered as a refugee in another country:

Bring your previous refugee/asylum certificates.
Your asylum claim in Yemen will be processed again, taking into account your circumstances and reasons for moving.

Listed below are frequently asked questions about asylum or refugee registration process regarding renewal, replacing ID, and updating personal information.⬇️

What document will I receive as an asylum-seeker?

You will receive an asylum-seeker certificate valid for one year. This document:

Confirms your identity.
Facilitates your movement within Yemen.
Includes a reference number for communication with UNHCR and its partners.

Always keep your certificate with you.

How do I renew my asylum-seeker certificate/ID card?

Non-Somalis: Contact the registration hotline via call, SMS, or WhatsApp to schedule an appointment. Bring all family members and any new-born’s birth certificate.
Somalis: Visit the IPNA offices in Basateen-Aden, Al Mukalla, or Kharaz Camp to renew your ID card.

What happens if I do not renew my expired certificate/ID card?

You will not be able to access UNHCR services or assistance.
UNHCR will deactivate your record if your document is not renewed within six months of expiry.
You may lose legal protection in Yemen, including protection from deportation.

What if I lose my certificate?

Report the loss to the nearest police station and obtain a police notification.
Non-Somalis: Contact the registration hotline 771 070 364 for a replacement appointment.
Somalis: Visit the nearest IPNA registration centre for a replacement.

How do I update my personal details or contact information?

Notify UNHCR of any changes to your phone number or address by calling/texting the registration hotline.
Always provide your case number when updating details.

For Somalis, contact the IPNA offices directly to update your information.

How do I reactivate my inactivated file?

Non-Somalis: Call the registration hotline 771 070 364 for counselling and reactivation steps.
Somalis: Visit the nearest IPNA registration centre in Basateen-Aden, Al Mukalla, or Kharaz Camp. Bring any identification documents you have, and staff will guide you through the reactivation process.