Healthcare for Refugees

Facility standards and oversight

Health services are subject to national and UNHCR standards, delivered by fully qualified medical staff.

To find and access health centers near you, and to learn about the services they offer, check below for their address and contact information.

If you need health services, you can approach the following organizations

UNHCR partner Qatar Red Crescent Society (QRCS) and UNHCR’s health partner Human Access (HA) operates health centers in the Sana’a area, Aden area and Kharaz camp. Refugees and asylum-seekers can approach these centers directly or call their emergency hotline.

Location	Organization	Emergency hotline
Al-Rahaby Health Center, Al-Safia area, near Al-Haraj	QRCS	776 100 160
Al-Hafy Health Center, Al-Khafjee area	QRCS	776 100 160
Center in Basateen, near the police station	HA	781 222 629
Center in Basateen, near the Taheri Mosque	HA	781 222 629
Kharaz camp health centre in Lahj	HA	781 222 629

Please note all services provided by UNHCR and its partners are free of charge. If someone asks for payment, report this immediately.

Are health services free of charge?

Yes, all health services provided by UNHCR partners are free for refugees and asylum-seekers. However, if you use national health services, you must pay the same fees as Yemeni citizens.

What kind of health services does UNHCR provide?

UNHCR, through its partners, offers:

Primary and secondary health care
Provision of medicines
Laboratory tests related to supported services

Note: Some treatments and expensive medicines may not be covered. UNHCR works with an essential medicines list to ensure the availability of life-saving drugs.

What if I have an expired or invalid ID?

To access health services, your refugee/asylum-seeker ID must be valid. Please renew your documentation as soon as possible.

How do I report concerns or complaints about health services?

You can report concerns or ask questions by contacting:

UNHCR hotline (Sana’a): 712 225 038
UNHCR hotline (Aden): 771 070 368
QRCS complaint line: 800 0077
HA feedback line: 781 222 629

What if the medicine I need is not available?

UNHCR works to ensure a variety of essential medicines is always available. In cases of supply shortages, you may be referred to private pharmacies and assisted to obtain the required medicines free of charge.

Will UNHCR provide medical evacuation to another country?

No, UNHCR does not offer medical evacuation services. UNHCR focuses on providing health services within Yemen.

Can unaccompanied children access health services?

Yes, unaccompanied or separated children have the same access to health services as other refugees and asylum-seekers. In many cases, UNHCR child protection partners may assist them in seeking treatment.