Healthcare for Refugees
Facility standards and oversight
Health services are subject to national and UNHCR standards, delivered by fully qualified medical staff.
To find and access health centers near you, and to learn about the services they offer, check below for their address and contact information.
If you need health services, you can approach the following organizations
UNHCR partner Qatar Red Crescent Society (QRCS) and UNHCR’s health partner Human Access (HA) operate health centers in the Sana’a area, Aden area and Kharaz camp. Refugees and asylum-seekers can approach these centers directly or call their emergency hotline.
| Location | Organization | Emergency hotline |
|---|---|---|
| Al-Rahaby Health Center, Al-Safia area, near Al-Haraj | QRCS | 776 100 160 |
| Al-Hafy Health Center, Al-Khafjee area | QRCS | 776 100 160 |
| Center in Basateen, near the police station | HA | 781 222 629 |
| Center in Basateen, near the Taheri Mosque | HA | 781 222 629 |
| Kharaz camp health centre in Lahj | HA | 781 222 629 |
Please note all services provided by UNHCR and its partners are free of charge. If someone asks for payment, report this immediately.
Yes, all health services provided by UNHCR partners are free for refugees and asylum-seekers. However, if you use national health services, you must pay the same fees as Yemeni citizens.
UNHCR, through its partners, offers:
- Primary and secondary health care
- Provision of medicines
- Laboratory tests related to supported services
Note: Some treatments and expensive medicines may not be covered. UNHCR works with an essential medicines list to ensure the availability of life-saving drugs.
To access health services, your refugee/asylum-seeker ID must be valid. Please renew your documentation as soon as possible.
You can report concerns or ask questions by contacting:
- UNHCR hotline (Sana’a): 712 225 038
- UNHCR hotline (Aden): 771 070 368
- QRCS complaint line: 800 0077
- HA feedback line: 781 222 629
UNHCR works to ensure a variety of essential medicines is always available. In cases of supply shortages, you may be referred to private pharmacies and assisted to obtain the required medicines free of charge.
No, UNHCR does not offer medical evacuation services. UNHCR focuses on providing health services within Yemen.
Yes, unaccompanied or separated children have the same access to health services as other refugees and asylum-seekers. In many cases, UNHCR child protection partners may assist them in seeking treatment.