This page provides curated external contact lists for essential resources, including:
- External support services for refugees and internally displaced people within the Sana’a Area of Responsibility (AoR)
- External assistance available for refugees and internally displaced people in the Aden AoR
Click below for more detailed information on external resources in your area:
Refugees in Sana'a AoR 
Al Dar Al Arabia for Legalities and Protection
| Location | Hadda street, in front of Authority of General Investment in Sana’a, Yemen |
| Sector | Legal assistance |
| Working Hours | 24-hour hotline |
| Hotline/email | +967 738 326 326 or complaint@aldar.law |
| Comments | Not free. The refugee / asylum seeker has the option when making the call to place the call fees onto Al Dar Al Arabia. They also use: (“please call me” service) |
NAMA – Small and Micro Finance Foundation
| Location | Sana’a |
| Sector | Vocational training Livelihoods |
| Working Hours | Everyday from 8:00 AM to 6:00 PM |
| Hotline/email | +967 779 997 350 or +967 738 437 676 or NPC@namay.net |
| Comments | Not free |
QRCS – Qatari Red Crescent Societies
| Location | Sana’a |
| Sector | Health services |
| Working Hours | Emergency 24 Hours Complaint Number Refugee Saturday to Wednesday from 8:00 AM to 2:00 PM, except on Thursdays it is until 1:00 PM Toll-free number: Saturday to Wednesday from 8:00 AM to 2:00 PM, except on Thursdays it is until 1:00 PM |
| Hotline/email | +967 776 100 160 +967 776 100 188 +967 771 149 233 800 0077 cr.fm@qrcs.org.qa |
| Comments | Toll-free |
SDF – Sustainable Development Foundation
| Location | Sana’a |
| Sector | Child protection Education Protection (case management adults) Psychosocial support |
| Working Hours | Sunday to Thursday 8:00 AM to 3:30 PM |
| Hotline/email | +967 739 255 512 / 8001155 complaint@sdfyemen.org ethics@sdfyemen.org |
| Comments | Not free. The CFM focal point provides on-call support for emergencies outside of regular working hours. Toll-free |
SRPD – Safe Road for Peace & Development
| Location | Sana’a |
| Sector | Assessments for cash assistance |
| Working Hours | Sunday to Wednesday 8:30 AM to 4:30 PM Thursday 8.30 AM to 2:30 PM |
| Hotline/email | +967 730 429 211 complaints@saferoad-ye.org |
| Comments | Not free. Refugees and asylum seekers can make free calls using two methods: Direct dialing: Call *9 followed by one of SR hotline numbers. Request a Call Back: Utilize our “please call me” service. |
Internally Displaced Persons in Sana'a AoR
DEEM for Development
| Location | Taiz, Ad Dali’ |
| Sector | General protection services (legal support, psychosocial support and PFA, emergency cash assistance, initial needs assessment and protection monitoring). Child protection services (recreational activities and identified and referral cases). Women protection (awareness sessions, women and girls’ activities), as well as CCCM, shelter and NFI. |
| Working Hours | Sunday to Thursday From 8:30 AM to 3:00 PM |
| Hotline/email | 800 0707 shakwa@deemyemen.org |
| Comments | Toll-free |
JAAHD – Jeel Albena Association for Humanitarian Development
| Location | Al Hodaidah, Al Hodaidah City – Commercial Zone, In front of Omar Ibn Abdulaziz School |
| Sector | General protection services (legal support, psychosocial support and PFA, emergency cash assistance, initial needs assessment and protection monitoring). Protection, legal, social activities, women support, PSS/PFA, cash (MPCA and emergency cash assistance including rental and lifesaving) shelter (NFIs, ESKS, transitional shelter CCCM (site maintenance, and site monitoring), QIPs, livelihoods. |
| Working Hours | Sunday to Wednesday from 8:00 AM to 4:00 PM Thursday from 8:00 AM to 1:00 PM |
| Hotline/email | 800 0052 complaints@jaahd.org |
| Comments | Toll-free |
RADF – Rawabi Al-Nahda Developmental Foundation
| Location | Al Hodaidah Hub, Hajjah Governorate |
| Sector | Protection, legal, social activities, women support, PSS/PFA, cash (MPCA and emergency cash assistance including rental and lifesaving) shelter (NFIs, ESKs) CCCM (site maintenance, and site monitoring), QIPs, livelihoods. |
| Working Hours | Sunday to Thursday from 8:30 AM to 4:00 PM |
| Hotline/email | 800 0028 cfm@radf-y.org; accountability1@radf-y.org |
| Comments | Toll-free |
SDF – Sustainable Development Foundation
| Location | Amanat Al Asimah, Dhamar, Al Baydah |
| Sector | Protection (child protection, legal, social activities, women support, PSS/PFA, cash (MPCA and emergency cash assistance including rental and lifesaving) shelter (NFIs, ESKS, transitional shelter CCCM (site maintenance, and site monitoring), QIPs, livelihoods. |
| Working Hours | Sunday to Thursday from 8:00 AM to 3:00 PM |
| Hotline/email | 800 1155 ethics@sdfyemen.org |
| Comments | Toll-free The hotline operates as a central number capable of handling up to four simultaneous calls from different locations. |
YARD – Yemen Al-Khair for Relief & Development Foundation
| Location | Al Jawf |
| Sector | Protection, including CP and GBV, legal support, psychological support ECA recreational activities, women and girl’s empowerment activities INAT assessment / PMT. livelihoods CFM and hotline, referral, cash (ECA, MPCA and rental subsidies) awareness, CCCM and shelter |
| Working Hours | Saturday to Wednesday from 8:30 AM to 4:00 PM |
| Hotline/email | 8000656
For WhatsApp |
| Comments | Toll-free |
YDF – Yemen Development Foundation
| Location | Sa’ada City – Sa’ada Governorate |
| Sector | Protection, including child protection, women support, legal support, psychological support, recreational activities, women and girl’s empowerment activities INAT assessment / PMT. livelihoods CFM and hotline, referral, Cash (ECA, MPCA and rental subsidies) awareness, CCCM and shelter |
| Working Hours | Sunday to Thursday from 8:00 AM to 4:00 PM |
| Hotline/email | 800 0636 complaints@ydf.org |
| Comments | Toll-free |
YGUSSWP – General Union of Sociologists, Social Workers, and Psychologists Yemen
| Location | Sana’a – Hadda – St-Beirut |
| Sector | Protection (child protection, legal Social Activities, Women Support, PSS/PFA, Cash (MPCA and Emergency Cash Assistance including Rental and Lifesaving) Shelter (NFIs, ESKS, Transitional Shelter CCCM (Site maintenance and site monitoring) |
| Working Hours | Sunday to Thursday starting 8:30 AM to 4:00 PM |
| Hotline/email | 800 0234 (toll-free) +967 776 263 815 e.m@ygusswp.org |
| Comments | Toll-free Yemen mobile number is used during cash-based distribution due to the overload that the hotline holders encounter from receiving multiple calls from IDPs to inquire about CBI-related issues. |
YRCS – The Yemen Red Crescent Society
| Location | Amran |
| Sector | Protection (child protection, legal support, social activities, women support, PSS/PFA, cash (MPCA and Emergency cash assistance including rental and lifesaving) shelter (NFIs, ESKS, transitional shelter CCCM (site maintenance and site monitoring) |
| Working Hours | Sunday to Thursday starting 8:30 AM to 4:00 PM |
| Hotline/email | 800 0807 cfm@yemenredcrescent.org |
| Comments | Toll-free |
YRCS – The Yemen Red Crescent Society
| Location | Amran |
| Sector | Protection (child protection, legal support, social activities, women support, PSS/PFA, cash (MPCA and Emergency cash assistance including rental and lifesaving) shelter (NFIs, ESKS, transitional shelter CCCM (site maintenance and site monitoring) |
| Working Hours | Sunday to Thursday starting 8:30 AM to 4:00 PM |
| Hotline/email | 800 0807 cfm@yemenredcrescent.org |
| Comments | Toll-free |
YWU – Yemen Women Union
| Location | Ibb Governorate |
| Sector | General protection services (legal support, psychosocial support and PFA, emergency cash assistance, initial need assessments and protection monitoring) child protection services (recreational activities and identified and referral cases) women protection (awareness sessions, women and girls activities |
| Working Hours | Sunday to Thursday from 8:30 AM to 3:00 PM |
| Hotline/email | 800 0991 grievance@yemenwu.org |
| Comments | Toll-free |
Refugees in Aden AoR
Al-Awn Foundation for Development
| Location | Hadramout –Al Mukalla – Bin Mahfouz Towers |
| Sector | Education |
| Working Hours | Sunday to Thursday From 9:00 AM to 2:00 PM |
| Hotline/email | 800 0533 +967 781 266 310 cfm@alawn.org |
| Comments | Toll-free |
BCHR – Benevolence Coalition for Humanitarian Relief
| Location | Al Mukalla |
| Sector | Livelihoods, Education and protection Vocational Training |
| Working Hours | Sunday to Thursday from 8:30 AM to 4:00 PM |
| Hotline/email | 800 0533 +967 780 685 685 Bchr.complaints@bchr-ye.org |
| Comments | Not free |
HA – Human Access
| Location | Aden – Kharaz Al Mukalla Marib Health-Workers |
| Sector | Health Services, education and protection in Kharaz camp |
| Working Hours | Sunday to Wednesday from 8:00 AM to 4:00 PM Thursday from 8:00 AM to 2:30 PM |
| Hotline/email | +967 781 222 629-Aden cfm.ip-aden@humanaccess.org this email for Aden- Kharaz and Al Mukalla.800 0078 780 481 701 |
| Comments | Not free |
FMF – Field Medical Foundation
| Location | Aden and Hadramout |
| Sector | Protection |
| Working Hours | Sunday to Thursday from 8:30 AM – 3:30 PM |
| Hotline/email | 800 0433 cfrm@fmfyemen.org |
| Comments | Toll-free |
Internally Displaced Persons in Aden AoR
FMF – Field Medical Foundation
| Location | Al Hudaydah (Khokha), Ad Dali’ Hadramout |
| Sector | Camp management / CCCM, protection |
| Working Hours | Sunday to Thursday from 8:30 AM to 3:30 PM |
| Hotline/email | 800 0433 cfrm@fmfyemen.org |
| Comments | Toll-free |
NMO – Nahda Makers Organization
| Location | Abyan, Taiz |
| Sector | Shelter, NFIs, CCCM, protection, assessment |
| Working Hours | Sunday to Wednesday from 9:00 AM to 3:00 PM Thursday from 9:00 AM to 2:00 PM |
| Hotline/email | 800 0019
+967 776 161 484 |
| Comments | Toll-free |
SHS – Society for Humanitarian Solidarity
| Location | Shabwa, Lahj, Aden |
| Sector | Basic assistance, protection, CCCM, Shelter, NFIs |
| Working Hours | Sunday to Thursday from 8:00 AM to 4:00 PM |
| Hotline/email | 800 0966 +967 714 141 069 cfm.officer@shsyemen.org |
| Comments | Toll-free |
HA – Human Access
| Location | Marib |
| Sector | Psychosocial support Emergency cash assistance Social work – GBV – CP Persons with Specific Needs Legal assistance including HLP, CCCM, Shelter, NFIs |
| Working Hours | Sunday to Thursday from 8:00 AM to 4:00 PM |
| Hotline/email | 800 0078 +967 780 481 701 +976 737 902 897 +967 718 038 157 cfm.ap@humanaccess.org |
| Comments | Toll-free |
