{"id":83,"date":"2018-06-19T09:52:37","date_gmt":"2018-06-19T09:52:37","guid":{"rendered":"http:\/\/help.unhcr.org\/ukraine\/?page_id=83"},"modified":"2026-07-29T11:13:40","modified_gmt":"2026-07-29T11:13:40","slug":"welcome","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/ukraine\/","title":{"rendered":"Welcome"},"content":{"rendered":"\n

Welcome to the Ukraine \u2018HELP\u2019 website page of UNHCR, the UN Refugee Agency. This page was created to provide useful information to individuals seeking information or support inside Ukraine.\u202f <\/strong><\/span><\/p>\n\n\n\n

Please select the category that best describes your situation to access relevant information and services<\/p>\n\n\n\n

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Internally Displaced People, War-Affected People <\/strong><\/p>\n\n\n\n

Access information on assistance, services and support available in Ukraine <\/p>\n<\/div>\n\n\n\n

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Learn more \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Returning to Ukraine <\/strong><\/p>\n\n\n\n

Find information and services available upon return to Ukraine <\/p>\n<\/div>\n\n\n\n

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Refugees & Asylum Seekers in Ukraine <\/strong><\/p>\n\n\n\n

Learn about legal support and other types of assistance available in Ukraine<\/p>\n<\/div>\n\n\n\n

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Learn more \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Stateless Persons <\/strong><\/p>\n\n\n\n

Learn about procedures, legal support and assistance available in Ukraine<\/p>\n<\/div>\n\n\n\n

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Learn more \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Leaving Ukraine <\/strong><\/p>\n\n\n\n

How to find information and access support services in other countries <\/p>\n<\/div>\n\n\n\n

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Learn more \u2192<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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If you are seeking information from UNHCR in countries outside Ukraine, you can find this on the\u202f<\/span>HELP pages<\/span><\/a>\u202fof those countries.<\/span> <\/span><\/p>\n\n\n\n

For information about UNHCR in Ukraine please visit\u202f<\/span>www.unhcr.org\/ua<\/span><\/a> <\/span><\/p>\n\n\n\n

For information about humanitarian services please visit\u202f<\/span>https:\/\/ukraine.servicesadvisor.net\/en<\/span><\/a> <\/span><\/p>\n\n\n\n

Due to the current situation, UNHCR Ukraine cannot accept walk-in counselling requests until further notice. You can reach us through our hotline\u202f<\/span>\u202f<\/span>0-800-307-711\u202f<\/span><\/b>(Mon-Fri 9:00-18:00) or email (<\/span>UNHCRUkraine@DonbasSOS.org<\/span><\/a>).\u202f We will try to respond as quickly as possible but, due to the very large number of current requests and the impact of the security situation, it may take us some time to reply.<\/span> <\/span><\/p>\n\n\n\n

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The page will be continually updated.<\/em><\/p>\n\n\n\n

Please always carefully check transportation, accommodation and job offers. Before accepting any offer make sure what it entails<\/strong>.\u202fWatch the below video for tips on how to stay safe.<\/strong> <\/p>\n\n\n\n

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