{"id":550,"date":"2018-08-06T14:44:40","date_gmt":"2018-08-06T14:44:40","guid":{"rendered":"http:\/\/help.unhcr.org\/ukraine\/?page_id=550"},"modified":"2026-03-27T13:16:55","modified_gmt":"2026-03-27T13:16:55","slug":"complaints","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/ukraine\/where-to-seek-help-2\/complaints\/","title":{"rendered":"Feedback and Complaints"},"content":{"rendered":"<h3><strong>How can I complain or give feedback to UNHCR in Ukraine?<\/strong><\/h3>\n<p>If you have any <strong>complaints<\/strong> and\/or <strong>suggestions<\/strong><span data-contrast=\"none\">\u202fabout the work of UNHCR sta\ufb00 or its partner NGO, please contact us by:<\/span><\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:UNHCRUkraine@DonbasSOS.org\"><span data-contrast=\"none\"><strong>UNHCRUkraine@DonbasSOS.org<\/strong><\/span><\/a> <span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">or<\/span><\/li>\n<li><strong>Phone:<\/strong> Toll-free UNHCR Hotline in Ukraine <strong><a href=\"http:\/\/0800307711\" data-wplink-url-error=\"true\">0800307711<\/a><\/strong> (Monday-Friday, 9:00-18:00)<\/li>\n<\/ul>\n<p>Your personal information will remain <strong>confidential<\/strong> and will not be shared without your consent. <span data-contrast=\"none\">If you wish a reply, please leave your contact details.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:360,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p>Reporting issues will not affect your access to assistance and support.<\/p>\n\n\n<figure class=\"wp-block-table\"><table class=\"has-background has-fixed-layout\" style=\"background-color:#faeb00\"><tbody><tr><td><strong>All UNHCR services are FREE OF CHARGE whether they are directly provided by UNHCR or through its partners. Please&nbsp;<a href=\"https:\/\/help.unhcr.org\/ukraine\/where-to-seek-help-2\/report-fraud-misconduct-and-sexual-abuse\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact UNHCR<\/a>&nbsp;to report&nbsp;any incidents.&nbsp;&nbsp;<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can I complain or give feedback to UNHCR in Ukraine? If you have any complaints and\/or suggestions\u202fabout the work of UNHCR sta\ufb00 or its partner NGO, please contact us by: Email: UNHCRUkraine@DonbasSOS.org or Phone: Toll-free UNHCR Hotline in Ukraine 0800307711 (Monday-Friday, 9:00-18:00) Your personal information will remain confidential and will not be shared without [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4077,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"page-templates\/listing_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-550","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/comments?post=550"}],"version-history":[{"count":17,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/550\/revisions"}],"predecessor-version":[{"id":4704,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/550\/revisions\/4704"}],"up":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/4077"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/media?parent=550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}