{"id":457,"date":"2018-08-01T13:18:18","date_gmt":"2018-08-01T13:18:18","guid":{"rendered":"http:\/\/help.unhcr.org\/ukraine\/?page_id=457"},"modified":"2026-03-27T13:13:14","modified_gmt":"2026-03-27T13:13:14","slug":"about-unhcr-in-ukraine","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/ukraine\/where-to-seek-help-2\/about-unhcr-in-ukraine\/","title":{"rendered":"About UNHCR in Ukraine"},"content":{"rendered":"\n<p class=\"has-background\" style=\"background-color:#faeb00;font-size:15px\"><strong>All UNHCR services are FREE OF CHARGE whether they are directly provided by UNHCR or through its partners.                  Please <a href=\"https:\/\/help.unhcr.org\/ukraine\/where-to-seek-help-2\/report-fraud-misconduct-and-sexual-abuse\/\" data-type=\"link\" data-id=\"https:\/\/help.unhcr.org\/ukraine\/where-to-seek-help-2\/report-fraud-misconduct-and-sexual-abuse\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact UNHCR<\/a> to report\u00a0any incidents.\u00a0\u00a0<\/strong><\/p>\n\n\n\n<p>UNHCR, the UN Refugee Agency, is a global inter-governmental organization committed to saving lives, protecting&nbsp;rights&nbsp;and building a better future for refugees, forcibly displaced communities, and stateless people.&nbsp;&nbsp;<\/p>\n\n\n\n<p>UNHCR has been&nbsp;operating&nbsp;in Ukraine since 1994 but scaled up its presence starting from 2014 in eastern Ukraine to provide humanitarian services and&nbsp;assistance&nbsp;to people&nbsp;impacted&nbsp;by the war and again in 2022 with the full-scale invasion.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"819\" height=\"1024\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Copy-of-Anti-fraud-CARROUSSELS-\u043a\u043e\u043f\u0456\u044f-819x1024.png\" alt=\"\" class=\"wp-image-4167\" style=\"width:26px\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Copy-of-Anti-fraud-CARROUSSELS-\u043a\u043e\u043f\u0456\u044f-819x1024.png 819w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Copy-of-Anti-fraud-CARROUSSELS-\u043a\u043e\u043f\u0456\u044f-240x300.png 240w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Copy-of-Anti-fraud-CARROUSSELS-\u043a\u043e\u043f\u0456\u044f-768x960.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Copy-of-Anti-fraud-CARROUSSELS-\u043a\u043e\u043f\u0456\u044f.png 1080w\" sizes=\"auto, (max-width: 819px) 100vw, 819px\" \/><\/figure>\n\n\n\n<p>You can find out more about UNHCR in Ukraine by visiting its&nbsp;<strong><a href=\"https:\/\/www.unhcr.org\/ua\/en?_gl=1*1cnyeu8*_rup_ga*MTQ3Mzg2Mjc4Ni4xNzQxMDA0NTk5*_rup_ga_EVDQTJ4LMY*czE3NjY1NjYzOTUkbzU2OSRnMSR0MTc2NjU3MjUzNyRqMSRsMCRoMA..*_gcl_au*MjYzODIxMTEzLjE3NjQ1MjA1NTIuMjA1MjkwNTcyMC4xNzY1MjkwMjY5LjE3NjUyOTAyNjk.*_ga*MTQ3Mzg2Mjc4Ni4xNzQxMDA0NTk5*_ga_LWE302QVCZ*czE3NjY1NjYzOTUkbzUyNyRnMSR0MTc2NjU3MjUzNyRqMSRsMCRoMA..\" target=\"_blank\" rel=\"noreferrer noopener\">main website<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>The role of UNHCR in Ukraine is:&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Emergency Assistance<\/strong><strong>:<\/strong> Provide life-saving humanitarian aid and protection to evacuated, newly displaced, and war-affected people, including those&nbsp;impacted&nbsp;by hostilities and aerial attacks.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Support for IDPs<\/strong><strong>:<\/strong> Assist vulnerable IDPs in protracted displacement with access to rights, dignified housing, and pathways to durable solutions.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Durable Solutions &amp; Recovery<\/strong><strong>:<\/strong> Help IDPs, returnees, and affected communities rebuild through legal and psychosocial support, home repairs,&nbsp;and support to access&nbsp;social protection, and livelihood opportunities.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Advocacy<\/strong><strong>:<\/strong> Promote inclusive, rights-based laws and procedures in protection, housing, and durable solutions through evidence-based advocacy and technical advice.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Refugee Protection<\/strong><strong>:<\/strong> Strengthen asylum systems, prevent statelessness, and&nbsp;provide&nbsp;assistance&nbsp;to&nbsp;refugees,&nbsp;and asylum seekers.<\/li>\n<\/ul>\n\n\n\n<p><strong>United Nations High Commissioner for Refugees (UNHCR)<br>Representation in Ukraine<\/strong><\/p>\n\n\n\n<p><strong>Address:<\/strong>\u202f Eurasia BC, 75 Zhylyanska St., Kyiv 01032, Ukraine&nbsp;<\/p>\n\n\n\n<p><strong>Due to the current situation, UNHCR Ukraine cannot accept walk-in counselling requests until further notice.&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\" style=\"font-size:16px\"><table class=\"has-background has-fixed-layout\" style=\"background-color:#cde3f1\"><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" width=\"1587\" height=\"2245\" class=\"wp-image-4150\" style=\"width: 24px\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1.png\" alt=\"\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1.png 1587w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1-212x300.png 212w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1-724x1024.png 724w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1-768x1086.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1-1086x1536.png 1086w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Untitled-design-2-1-1448x2048.png 1448w\" sizes=\"auto, (max-width: 1587px) 100vw, 1587px\" \/> <strong>Should you wish to contact us, please do so via the communication channel&nbsp;indicated&nbsp;below:&nbsp;&nbsp;<\/strong><br>UNHCR hotline <a href=\"tel:0800307711\"><strong>0800307711<\/strong><\/a>\u202f(Mon-Fri 9:00-18:00) or&nbsp;&nbsp;&nbsp;<br>Via email at <strong><a href=\"mailto:UNHCRUkraine@DonbasSOS.org\">UNHCRUkraine@DonbasSOS.org<\/a><\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p><span data-contrast=\"auto\">In Ukraine, the legal framework governing the treatment of refugees and stateless persons is based on the following key instruments:\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">The 1951 Convention Relating to the Status of Refugees and its 1967 Protocol, both ratified by Ukraine in 2002.\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">The Law of Ukraine on Refugees and Persons in Need of Complementary or Temporary Protection, adopted in 2011, which outlines procedures and rights for individuals seeking asylum or protection.\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">The 1954 Convention Relating to the Status of Stateless Persons and the 1961 Convention on the Reduction of Statelessness, both ratified by Ukraine in 2013.\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Our official social media channels are:\u00a0\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.facebook.com\/UNHCRKyiv\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4263\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-300x300.png\" alt=\"\" width=\"34\" height=\"34\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-300x300.png 300w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-1024x1024.png 1024w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-150x150.png 150w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-768x768.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-1536x1536.png 1536w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Facebook_Logo_Primary-2048x2048.png 2048w\" sizes=\"auto, (max-width: 34px) 100vw, 34px\" \/><\/a> <a href=\"https:\/\/www.facebook.com\/UNHCRKyiv\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4269\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-300x300.png\" alt=\"\" width=\"30\" height=\"30\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-300x300.png 300w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-1024x1024.png 1024w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-150x150.png 150w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-768x768.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-1536x1536.png 1536w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/Instagram_Glyph_Gradient-2048x2048.png 2048w\" sizes=\"auto, (max-width: 30px) 100vw, 30px\" \/><\/a> <a href=\"https:\/\/t.me\/unhcr_ukraine_official\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4275\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/telegram-logo-944-300x300.png\" alt=\"\" width=\"33\" height=\"33\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/telegram-logo-944-300x300.png 300w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/telegram-logo-944-150x150.png 150w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/telegram-logo-944-768x768.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/telegram-logo-944.png 1024w\" sizes=\"auto, (max-width: 33px) 100vw, 33px\" \/><\/a> <a href=\"https:\/\/x.com\/UNHCRUkraine\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4281\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-294x300.png\" alt=\"\" width=\"28\" height=\"29\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-294x300.png 294w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-1002x1024.png 1002w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-150x150.png 150w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-768x785.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-1503x1536.png 1503w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/logo-black-2004x2048.png 2004w\" sizes=\"auto, (max-width: 28px) 100vw, 28px\" \/><\/a><a href=\"https:\/\/www.youtube.com\/@UNHCR_Ukraine\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-4293\" src=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/yt_icon_red_digital-1-300x211.png\" alt=\"\" width=\"42\" height=\"29\" srcset=\"https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/yt_icon_red_digital-1-300x211.png 300w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/yt_icon_red_digital-1-768x540.png 768w, https:\/\/help.unhcr.org\/ukraine\/wp-content\/uploads\/sites\/36\/2025\/12\/yt_icon_red_digital-1.png 837w\" sizes=\"auto, (max-width: 42px) 100vw, 42px\" \/><\/a><\/p>\n<p><strong><span class=\"TextRun SCXW48267001 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48267001 BCX8\">Related information\u00a0<\/span><\/span><span class=\"EOP SCXW48267001 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/p>\n<p><a href=\"https:\/\/www.unhcr.org\/ua\/en\/publications\"><span data-contrast=\"none\">UNHCR Ukraine Publications<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/data.unhcr.org\/en\/situations\/ukraine?_gl=1*1jojgqm*_gcl_au*ODM3NTA1MTA1LjE3NTY3MTMwNDQ.*_rup_ga*MTQ3Mzg2Mjc4Ni4xNzQxMDA0NTk5*_rup_ga_EVDQTJ4LMY*czE3NTczOTk5MTgkbzMwNSRnMSR0MTc1NzQwNTEyOCRqNjAkbDAkaDA.*_ga*MTQ3Mzg2Mjc4Ni4xNzQxMDA0NTk5*_ga_MYDG2EP686*czE3NTc0MDM4NDkkbzEzNyRnMSR0MTc1NzQwNTEyOCRqNjAkbDAkaDA.\"><span data-contrast=\"none\">UNHCR Ukraine Data Portal (Ukraine Refugee situation)\u00a0<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/data.unhcr.org\/en\/country\/ukr?_gl=1*1lpdhde*_gcl_au*ODM3NTA1MTA1LjE3NTY3MTMwNDQ.*_ga*MTQ3Mzg2Mjc4Ni4xNzQxMDA0NTk5*_ga_MYDG2EP686*czE3NTc0MDM4NDkkbzEzNyRnMSR0MTc1NzQwNTE2NCRqMjQkbDAkaDA.*_rup_ga*MTQ3Mzg2Mjc4Ni4xNzQxMDA0NTk5*_rup_ga_EVDQTJ4LMY*czE3NTczOTk5MTgkbzMwNSRnMSR0MTc1NzQwNTE2NCRqMjQkbDAkaDA.\"><span data-contrast=\"none\">UNHCR Ukraine Data Portal (Ukraine IDP situation)<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>All UNHCR services are FREE OF CHARGE whether they are directly provided by UNHCR or through its partners. Please contact UNHCR to report\u00a0any incidents.\u00a0\u00a0 UNHCR, the UN Refugee Agency, is a global inter-governmental organization committed to saving lives, protecting&nbsp;rights&nbsp;and building a better future for refugees, forcibly displaced communities, and stateless people.&nbsp;&nbsp; UNHCR has been&nbsp;operating&nbsp;in Ukraine [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4077,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"page-templates\/listing_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-457","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/comments?post=457"}],"version-history":[{"count":34,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/457\/revisions"}],"predecessor-version":[{"id":4624,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/457\/revisions\/4624"}],"up":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/4077"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/media?parent=457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}