{"id":3765,"date":"2025-09-08T12:21:28","date_gmt":"2025-09-08T12:21:28","guid":{"rendered":"https:\/\/help.unhcr.org\/ukraine\/?page_id=3765"},"modified":"2025-09-08T12:21:28","modified_gmt":"2025-09-08T12:21:28","slug":"update-personal-details","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/ukraine\/update-personal-details\/","title":{"rendered":"Update personal details"},"content":{"rendered":"\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-9a211f505b192c79c0e7eb848db4f045 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:400\"><summary>I have a problem with my phone number, or I have changed\/lost my Sim card? What do I need to do?<\/summary>\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">If you have changed your SIM card or lost your SIM card, or have other issues with your phone number, you may visit one of the nearest <a href=\"https:\/\/r2p.org.ua\/page\/rozshyreno-kryteriyi-lyudej-shho-mozhut-otrymaty-dopomogu-vid-uvkb-oon\">enrolment centers<\/a><strong> <\/strong>to request for an appointment to update your phone numbers in UNHCR system. Alternatively, you can contact the UNHCR hotline or email for assistance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">UNHCR hotline ? <strong>0800 307 711<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">Email: <strong>UNHCRUkraine@donbassos.org<\/strong><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">Please note that updating your information does not automatically make you eligible for immediate cash assistance.<\/p>\n<\/details>\n\n\n\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-0ee4c68244df23eabb815a2c02ce0e04 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:400\"><summary>I would like to change my banking details. What do I need to do?<\/summary>\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">If you have changed your bank account, or have other problems with your banking details, you may visit one of the nearest <a href=\"https:\/\/r2p.org.ua\/page\/rozshyreno-kryteriyi-lyudej-shho-mozhut-otrymaty-dopomogu-vid-uvkb-oon\">enrolment centers<\/a><strong> <\/strong>to request for appointment to update your bank detail in UNHCR database. <strong>&nbsp;<\/strong>Alternatively, you can contact the UNHCR hotline or email for assistance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">UNHCR hotline ? <strong>0800 307 711<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">Email: <strong>UNHCRUkraine@donbassos.org<\/strong><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">Please note that updating your information does not automatically make you eligible for immediate cash assistance.<\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\"><strong><em><mark style=\"background-color:#ffff00\" class=\"has-inline-color\">PLEASE NOTE:<\/mark><\/em><\/strong> We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.<\/p>\n<\/details>\n\n\n\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-bf998061abc58f17a09da8f1278f5d67 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:400\"><summary>Is it mandatory to provide\/update my bank details?<\/summary>\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">It is not a mandatory requirement, but it is highly recommended to update your bank details in UNHCR\u2019s database as well as to ensure that your bank account is active.&nbsp; <\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">Should you be found eligible for this programme, UNHCR will send you the cash assistance to your bank account, which will enable you to withdraw your cash assistance based on your need, and convenience.<\/p>\n<\/details>\n\n\n\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-863d5be0a759afa171aa4888dc6f2ef8 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:400\"><summary>Can I update my bank details in the UNHCR database by providing them via email or through a call to the UNHCR Hotline.<\/summary>\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">If you have updated your bank account, or have other problems with your banking details, you may contact one of the nearest <a href=\"https:\/\/r2p.org.ua\/page\/rozshyreno-kryteriyi-lyudej-shho-mozhut-otrymaty-dopomogu-vid-uvkb-oon\">enrolment centers<\/a><strong> <\/strong>to request for appointment to update your bank detail in UNHCR database. Alternatively, you can contact the UNHCR hotline or email for assistance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">UNHCR hotline ? <strong>0800 307 711<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">Email: <strong>UNHCRUkraine@donbassos.org<\/strong><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">However, the information update does not automatically trigger any eligibility for immediate cash assistance.<\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\"><strong><em><mark style=\"background-color:#ffff00\" class=\"has-inline-color\">PLEASE NOTE:<\/mark><\/em><\/strong> We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.<\/p>\n<\/details>\n\n\n\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-b51ccd13c40721a657b5e9101ca3d708 is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:400\"><summary>What documents do I need to provide about my bank account?<\/summary>\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">You need to provide UNHCR partner staff in the enrolment centers the banking details (IBAN number, and date of when account has been opened). You may request your bank to provide you with remittance form\/details of your account, so that UNHCR can send you cash assistance if you are eligible.<\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\"><strong><em><mark style=\"background-color:#ffff00\" class=\"has-inline-color\">PLEASE NOTE:<\/mark><\/em><\/strong> We do not need your CCV code. It should not be requested by the enumerators. In case you are asked to provide this information, please report to the UNHCR hotline or email mentioned above.<\/p>\n<\/details>\n\n\n\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color has-link-color wp-elements-c806f955d3744a708c2a90c6b580162e is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:22px;font-style:normal;font-weight:400\"><summary>What steps should I take if I update my family composition (such as births, marriages and divorces, or death) or change the family focal point?<\/summary>\n<p style=\"font-size:15px\"><\/p>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">In case of a change in your family composition, please contact the UNHCR hotline to receive the appropriate response:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">UNHCR hotline ? <strong>0800 307 711<\/strong><\/li>\n\n\n\n<li style=\"font-size:18px;font-style:normal;font-weight:400\">Email: <strong>UNHCRUkraine@donbassos.org<\/strong><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:18px;font-style:normal;font-weight:400\">Please note that updating your information does not automatically make you eligible for immediate cash assistance.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":556,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3765","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/3765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/users\/556"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/comments?post=3765"}],"version-history":[{"count":4,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/3765\/revisions"}],"predecessor-version":[{"id":3769,"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/pages\/3765\/revisions\/3769"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/ukraine\/wp-json\/wp\/v2\/media?parent=3765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}