SEEKING HELP AND REPORTING

If you are exposed to or at risk of gender-based violence by either one of your family members (father, mother, husband, wife, partner, relative etc.), or a person outside of your family circle (friend, acquaintance, stranger) or if you are an eyewitness to violence, please remember that you are not alone and help is available.

Note that cases of sexual violence and abuse require immediate action to prevent unwanted pregnancies and sexually-transmitted infections. As per Turkish legal framework, it is obligatory for witnesses of child’s sexual exploitation and abuse to report such cases immediately. In addition, Turkish laws require provision of evidence for prosecution of sexual violence cases. Therefore, do not eliminate evidence of sexual violence while seeking support, and try to seek help within 72 hours of the incident despite the potential trauma and psychological distress associated with the incident.

You can seek help confidentially by calling available hotlines, using phone applications, or in person.

Available Hotlines

For Turkey-wide GBV support hotlines, please refer to the UNHCR Turkey Countrywide Services and Assistance Document below.

Phone applications

You can download and use the Vodafone Easy Rescue or KADES phone applications through App Store or Google Play to report gender-based violence incidents or receive information on gender-based violence. Vodafone Easy Rescue and KADES provide you with immediate support in cases of GBV by referring the security forces to your registered residence, therefore, make sure that your address information on MERNIS is up-to-date.

  • MoFSS – Vodafone Easy Rescue (Kırmızı Işık) application / Turkish, English, Arabic. Please click here for detailed information on how to use the application.
  • Ministry of Interior – Directorate General of Security – KADES application to combat violence / Turkish, Arabic, Farsi, English, French Russian.
  • Domestic Violence Emergency Help Line (Aile İçi Şiddet Acil Yardım Hattı) – Turkish Federation of Women’s Associations / Turkish

You can use the Directorate General for Migration Management (DGMM) phone application for general information.

  • DGMM Phone App / Turkish, English, Arabic, Farsi, German, Russian

In-person approach

To report gender-based violence incidents and to receive related assistance in person, you can approach the below listed services in your province:

  • Approach nearest public hospital or family health clinic (please refer to: https://turkey.servicesadvisor.org/en/search?category=1666 )
  • Approach nearest police station and/or Bureaus of Combating Domestic Violence and Violence against Women under the District Directorate of Security in your province (also see GBV hotlines above).
  • Approach nearest Provincial Gendarmerie Command, Children and Women Section Chiefs (also see GBV hotlines above).
  • Approach nearest PDoFSS service provider, i.e Violence Prevention and Monitoring Center/ŞÖNİM, Social Service Center) (please refer to: https://turkey.servicesadvisor.org/en/search?partner=2621/ and the below provincial services and assistance document)

For legal support;

  • Approach nearest Legal aid bureau located within Bar Associations, for legal support (please refer to: https://turkey.servicesadvisor.org/en/search?category=1815,2057,2062  and the below provincial services and assistance document)
  • Approach nearest Public Prosecutor or Judicial Support and Victim Services’ Directorates within provincial courthouses to report an incident.

For psychosocial support;

  • Approach nearest PDoFSS service provider, i.e. Social Service Center) (please refer to: https://turkey.servicesadvisor.org/en/search?category=1674,1797,1798,1799 and the below provincial services and assistance document)
  • Turkish Red Crescent psychosocial assistance services (psychiatric care to adolescents and adults) (Community centers in Adana, Ankara, Kahramanmaraş, Bursa, Mersin, Kayseri, İstanbul, Şanlıurfa, Gaziantep, Izmir). Please fill out the below link to apply: https://docs.google.com/forms/d/e/1FAIpQLSdofy08ZvoCMXlUvRn33e9_iVCuaTV4UkthKD9blJcckakX8A/viewform

PROVINCIAL SERVICES AND ASSISTANCE

For services and assistance available in your province, please refer to the UNHCR Provincial Services and Assistance Document, which provides contact information of available services across the below 75 provinces. You may seek support from public institutions or NGOs and relevant service providers as applicable.

1- MARMARA

İSTANBUL, BURSA,  BALIKESİR, BİLECİK, ÇANAKKALE, EDİRNE, KIRKLARELİ, KOCAELİ, SAKARYA, TEKİRDAĞ, YALOVA

2-AEGEAN

İZMİR, ANTALYA, BURDUR, DENİZLİ, MANİSA, UŞAK, AYDIN, ISPARTA, MUĞLA, KÜTAHYA

3-SOUTHEAST REGION 1, 2

GAZİANTEP, ŞANLIURFA, HATAY, MARDİN, KİLİS, KAHRAMANMARAŞ, OSMANİYE, ADANA, ADIYAMAN, MALATYA

4-MIDDLE-AND-EASTERN-ANATOLIAN-REGION

AFYON, ANKARA, ARTVİN, BARTIN, BAYBURT, BOLU, DÜZCE, ERZİNCAN, ERZURUM, ESKİŞEHİR, GİRESUN, KASTAMONU, GÜMÜŞHANE, KARABÜK, KAYSERİ, ORDU, SAMSUN, TRABZON, RİZE, SİNOP, SİVAS, VAN, ZONGULDAK, NEVŞEHİR, NİĞDE, AKSARAY, KIRŞEHİR, MERSİN, BATMAN, AĞRI, BİTLİS, DİYARBAKIR, KARS, KONYA, KARAMAN, ÇANKIRI, AMASYA, KIRIKKALE, ÇORUM, YOZGAT, TOKAT, BİNGÖL, ELAZIĞ, SİİRT

Please remember that all listed support and assistance are free.

 Reporting your situation will enable the relevant services to provide you with the appropriate support. Please get in touch with the entities listed to see what assistance may be most appropriate, and can be provided, for your individual situation.

Please remember that under Turkish law, the Turkish authorities are required to treat all complaints in strict confidence.

If your circumstances do not allow you to report a violent incident on your own, you can approach UNHCR or its partners in order to obtain assistance.

UNHCR and its partners will guide you on the steps for complaining against the perpetrator. In line with the confidentiality principle, your personal information/situation will not be shared with third parties except for the security forces or prosecution office. (These authorities are always informed of official complaints.)