Important Public Notices

UNHCR will be communicating all updates to the situation via e-mail, SMS, and broadcasts through members of the community. We ask you to continue to pay attention to communication issued by formal channels — including the Office of the Prime Minister, the Ministry of Health, UNHCR, PAHO, and the WHO.


Due to the COVID-19 pandemic, expired UNHCR cards will be considered valid by UNHCR until 30 June 2021. The authorities of Trinidad and Tobago have been informed about the automatic extension.

You can request the renewal of your UNHCR card by e-mail to [email protected] with:

  1. Your complete name
  2. Your UNHCR Registration Number

UNHCR will contact you via text message or e-mail to schedule an appointment.

NOTICE ON REGISTRATION on 15 November 2020

Due to the high number of asylum applications and in order to ensure a timely prioritization of the most vulnerable persons, UNHCR will change the registration procedure and will register only persons who are highly vulnerable and their closest family members.


  • Persons except citizens from Trinidad and Tobago can continue to be pre-registered by LWC and to apply to be registered with UNHCR.
  • Only highly vulnerable persons will be eligible to be registered by UNHCR.
  • Eligibility for registration will be assessed during the pre-registration interview by LWC.
  • Persons who are eligible for registration by UNHCR will be scheduled for a registration interview with UNHCR by LWC and will receive a UNHCR appointment slip from LWC with the date of their registration appointment.
  • Persons who are not eligible for registration will receive a UNHCR certificate from LWC valid for 2 years and renewable by LWC when it expires.
  • Persons pre-registered by LWC are asylum-seekers and persons of concern to UNHCR and have the right to remain in Trinidad and Tobago and to be protected from forcible return to a country where they would face threats to their life or freedom. If persons provide consent, UNHCR will share their biodata with the Government of Trinidad and Tobago to inform that they are persons of concern to UNHCR.


  • During your registration interview by UNHCR you will be asked questions on your vulnerabilities and on the reasons why your left your country, and UNHCR will assess your eligibility for a refugee status determination interview.
  • Upon your registration interview you will receive a UNHCR card, which will confirm your status as a person of concern to UNHCR, and – if UNHCR determines that you are eligible for a refugee status determination interview – you may be contacted by UNHCR to schedule a refugee status determination interview.
  • Persons who are pre-registered already by LWC, have a registration appointment with UNHCR and are not highly vulnerable will not be registered by UNHCR. These persons will be informed by UNHCR about the cancellation of their appointment and will receive a UNHCR certificate to confirm that they are persons of concern to UNHCR.


If you have changed your address and/or phone number in Trinidad and Tobago, please send your full name and your contact details changes to [email protected].

***CASH ASSISTANCE UPDATE on 10 November 2020***

Greetings from UNHCR. We wish to inform that there have been changes to the cash assistance programme. From now on, the programme applies exclusively to people registered with UNHCR who face serious risks to their health, physical integrity or circumstances which seriously threaten their family. Due to the limited economic resources available to us, we will only be able to help a reduced number of people.

The identification of persons eligible to receive financial assistance will be assessed on a case-by-case basis by the UNHCR and LWC protection team. This process will be part of the regular case management and follow-up of protection interventions thus you no longer need to call or message the UNHCR hotlines to make a request. The hotlines are only for emergencies.

Please visit our website for more information.

Thank you!



The new guidelines regarding UNHCR’s emergency hotlines are as follows:

Day emergency line (Call: +1 868 296-3881)

Operates from 8:00 am to 5:00 pm for WhatsApp calls and messages

Emergency line at night (Call: +1 868 309-7394)

Operates from 5:00 pm to 8:00 am (from 10:00 pm to 6:00 am only WhatsApp messages can be received).

Please note that the UNHCR emergency hotline number +1 (868) 280-3529 has been discontinued.


On August 31, 2020 the Government of Trinidad and Tobago further updated its COVID-19 regulations on the mandatory wearing of masks in public.

In accordance with the regulation:

  1. All people travelling in a vehicle or vessel must wear a face mask, face shield or face covering in a manner which covers nose, mouth and chin, unless there is a reasonable excuse.
  2. All people in public spaces s must wear a face mask, face shield or face covering in a manner which covers their nose, mouth and chin, unless there is a reasonable excuse.
  3. An individual who has responsibility for and is accompanying a child eight years or older must ensure that the child wears the face mask, face shield or face covering as required by this regulation.

Cases exempted from the rules listed above are as follows:

  1. A person who has a medical, physical or mental illness or impairment, or disability which prevents their ability to wear a face mask, face shield or face covering.
  2. A person who temporarily removes their face mask, face shield or face covering to identify themselves to authorities, to eat or drink and to avoid harm or injury to self or others.
  3. A person who is fleeing harm or injury and does not have a mask with them.
  4. A person who is travelling with and provides assistance to second person who relies on the assistance of the first person to lip read.

You can visit this link to see the full regulations in English.



On August 18, 2020 the Government of Trinidad and Tobago further updated its COVID-19 regulations. These regulations will continue to be in effect until 12 September, 2020.

In accordance with the regulation, it is advised not to:

  • Gather publicly in groups of more than 5 people
  • Participate in group contact sports
  • Visit bodies of water (beaches, rivers, streams, ponds, springs), public pools, water parks, or amusement parks
  • Hold or attend public parties
  • Patronize gyms, theatres, casinos, clubs, religious gatherings; have sit-down meals at restaurants or drinks at bars, or remain on the roadside to consume items purchased from a vendor
  • Have your children attend physical classes at an educational institution or daycare.

Note that:

  • Take-away services at restaurants, bars, food courts and street vendors may continue.
  • Funerals, weddings, christenings, baptisms, or other religious gatherings may continue. However, the gathering must not exceed 10 people.
  • Electronic educational classes may continue.
  • Educational institutions may be open for the purpose of conducting the Secondary School Entrance (SEA) Examination, the Caribbean Secondary Education Certificate (CSEC) Examination, the Caribbean Examinations Council (CXC) Examination, the Caribbean Advanced Proficiency Examination (CAPE), or any other exam permitted by the Minister.
  • All retail business establishments will be open until 10:00 PM.
  • Bars will be open from 8:00 AM – 10:00 PM.
  • Public transportation will be reduced to 50% – vehicles will carry half the number of people they are licensed to carry.
  • Air and seaports remain closed unless permitted by the Minister with responsibility for national security.
  • Contravening regulations is an offence liable to imprisonment and a fine.

The regulations are available in full in English here.


The Refugee Unit has issued a new notice which takes effect from 18.08.2020. For all asylum-seekers and recognized refugees under Orders of Supervision reporting to the Refugee Unit: 

In an effort to curb the spread of the Novel Corona Virus COVID-19, until further notice persons are asked to email the Refugee Unit at [email protected] as a matter of urgency.  

 You must submit the following: 

  • Scanned complete copy of the Order of Supervision 
  • Full Name 
  • Complete Current Address 
  • Contact Number 
  • Email Address 

You will be responded to via email with further instructions. 

This notice was signed by Immigration Officer IV, Refugee Unit. 



UNHCR’s offices will open to the public on June 1st by appointment only. Should you need to contact UNHCR regarding a matter, please consult the contacts listed below:

For matters regarding your registration appointments, please contact the Registration Centre:
[email protected]

For questions about interviews, please contact:
[email protected]

For urgent matters, please contact any of three hotlines via phone, text or WhatsApp:
+1 (868) 296-3881
+1 (868) 280-3529
+1 (868) 309-7394

For general matters, or matters regarding COVID-19 preparation:
[email protected]