Important Public Notices

UNHCR will be communicating all updates to the situation via e-mail, SMS, and broadcasts through members of the community. We ask you to continue to pay attention to communication issued by formal channels — including the Office of the Prime Minister, the Ministry of Health, UNHCR, PAHO, and the WHO.


REGULATION OF MANDATORY MASK WEARING IN PUBLIC on 31 August 2020

On August 31, 2020 the Government of Trinidad and Tobago further updated its COVID-19 regulations on the mandatory wearing of masks in public.

In accordance with the regulation:

  1. All people travelling in a vehicle or vessel must wear a face mask, face shield or face covering in a manner which covers nose, mouth and chin, unless there is a reasonable excuse.
  2. All people in public spaces s must wear a face mask, face shield or face covering in a manner which covers their nose, mouth and chin, unless there is a reasonable excuse.
  3. An individual who has responsibility for and is accompanying a child eight years or older must ensure that the child wears the face mask, face shield or face covering as required by this regulation.

Cases exempted from the rules listed above are as follows:

  1. A person who has a medical, physical or mental illness or impairment, or disability which prevents their ability to wear a face mask, face shield or face covering.
  2. A person who temporarily removes their face mask, face shield or face covering to identify themselves to authorities, to eat or drink and to avoid harm or injury to self or others.
  3. A person who is fleeing harm or injury and does not have a mask with them.
  4. A person who is travelling with and provides assistance to second person who relies on the assistance of the first person to lip read.

You can visit this link to see the full regulations in English.

HOW TO WEAR A FACE MASK


REGISTRATION UPDATE: RENEWAL OF UNHCR CARDS on 26 august 2020

In consideration of COVID-19 restrictionsUNHCR has extended the validity of all expired UNHCR cards until December 31, 2020. IMPORTANT: The expiration date on your card is not associated with your asylum status; your status with UNHCR for asylum in Trinidad and Tobago remains open regardless of the expiration date on your card. 

UNHCR will contact you via SMS and/or email to schedule an appointment to renew your card. If your contact details have changed or if you have doubts regarding the date of your appointment, please send an e-mail to UNHCR at [email protected] and UNHCR will respond to your query accordingly.  

UNHCR reminds you that only persons and their dependents with a valid appointment will be authorized to enter the UNHCR office.  


***CASH ASSISTANCE UPDATE on 21 August 2020***

UNHCR provides cash assistance so that forcibly displaced persons can preserve their dignity and meet their basic needs. Cash assistance is reserved for the most vulnerable asylum-seekers and refugees. Please note that the procedure for applying for cash assistance has been affected by adapted office operations, due to COVID-19 and Government regulations.

Applications can be made during in-person or remote interviews/appointments, or by contacting:

  • UNHCR via telephone at
    • +1-868-296-3881 [Monday to Sunday 9:00am – 5:00pm];
    • +1-868-309-7394 [Monday to Sunday 5:00pm – 9:00pm];
    • or via email at [email protected].
  • LWC via telephone at +1-868-866-0025 or +1-868-296-3562 (urgent matters); or via email at [email protected].

UPDATES TO GOVERNMENT OF TRINIDAD AND TOBAGO REGULATION on 18 August 2020

On August 18, 2020 the Government of Trinidad and Tobago further updated its COVID-19 regulations. These regulations will continue to be in effect until 12 September, 2020.

In accordance with the regulation, it is advised not to:

  • Gather publicly in groups of more than 5 people
  • Participate in group contact sports
  • Visit bodies of water (beaches, rivers, streams, ponds, springs), public pools, water parks, or amusement parks
  • Hold or attend public parties
  • Patronize gyms, theatres, casinos, clubs, religious gatherings; have sit-down meals at restaurants or drinks at bars, or remain on the roadside to consume items purchased from a vendor
  • Have your children attend physical classes at an educational institution or daycare.

Note that:

  • Take-away services at restaurants, bars, food courts and street vendors may continue.
  • Funerals, weddings, christenings, baptisms, or other religious gatherings may continue. However, the gathering must not exceed 10 people.
  • Electronic educational classes may continue.
  • Educational institutions may be open for the purpose of conducting the Secondary School Entrance (SEA) Examination, the Caribbean Secondary Education Certificate (CSEC) Examination, the Caribbean Examinations Council (CXC) Examination, the Caribbean Advanced Proficiency Examination (CAPE), or any other exam permitted by the Minister.
  • All retail business establishments will be open until 10:00 PM.
  • Bars will be open from 8:00 AM – 10:00 PM.
  • Public transportation will be reduced to 50% – vehicles will carry half the number of people they are licensed to carry.
  • Air and seaports remain closed unless permitted by the Minister with responsibility for national security.
  • Contravening regulations is an offence liable to imprisonment and a fine.

The regulations are available in full in English here.


KEY INFORMATION FROM THE REFUGEE UNIT on 18 August 2020

The Refugee Unit has issued a new notice which takes effect from 18.08.2020. For all asylum-seekers and recognized refugees under Orders of Supervision reporting to the Refugee Unit: 

In an effort to curb the spread of the Novel Corona Virus COVID-19, until further notice persons are asked to email the Refugee Unit at [email protected] as a matter of urgency.  

 You must submit the following: 

  • Scanned complete copy of the Order of Supervision 
  • Full Name 
  • Complete Current Address 
  • Contact Number 
  • Email Address 

You will be responded to via email with further instructions. 

This notice was signed by Immigration Officer IV, Refugee Unit. 

 


OPENING OF UNHCR OFFICE on 1 June 2020

UNHCR’s offices will open to the public on June 1st by appointment only. Should you need to contact UNHCR regarding a matter, please consult the contacts listed below:

For matters regarding your registration appointments, please contact the Registration Centre:
[email protected]

For questions about interviews, please contact:
[email protected]

For urgent matters, please contact any of three hotlines via phone, text or WhatsApp:
+1 (868) 296-3881
+1 (868) 280-3529
+1 (868) 309-7394

For general matters, or matters regarding COVID-19 preparation:
[email protected]


NOTICE ON REGISTRATION on 26 May 2020

Living Water Community and UNHCR will resume their pre-registration and registration activities of asylum-seekers remotely as of 26 May 2020. Requests to seek asylum can be made by phone as of 26 May 2020, from 8 A.M until 12 P.M, Monday to Thursday.

Asylum-seekers are persons who seek international protection because they fear returning to their country of origin where they are at risk, and where they do not benefit from the State authorities’ protection.   

To seek asylum, please contact Living Water Community by phone as follows:

Mondays: 281-8737 or 329-0734

Tuesdays: 281-8737 or 329-0734

Wednesdays: 279-4422 or 296-4271

Thursdays: 279-4422 or 296-4271

Fridays: no applications received.

Interviews will be preferably conducted through a WhatsApp videocall.

 

NOTICE ON REGISTRATION

UNHCR will start conducting registration interviews by phone as of 26 May 2020. UNHCR will only contact the most vulnerable persons and will schedule interviews by phone. Only persons with interview appointments will be registered. Interviews will be preferably conducted through a WhatsApp videocall. Persons without an appointment should not come to the office and contact [email protected] instead.