{"id":126,"date":"2023-04-05T21:36:10","date_gmt":"2023-04-05T21:36:10","guid":{"rendered":"https:\/\/help.unhcr.org\/thailand\/?page_id=126"},"modified":"2026-03-26T03:39:23","modified_gmt":"2026-03-26T03:39:23","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/thailand\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-center has-background\" style=\"background-color:#fdf799\"><strong>ATTENTION! ALL UNHCR SERVICES ARE FREE OF CHARGE.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#abb7c230;flex-basis:100%\">\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>By phone:<\/strong>&nbsp;<strong>02-340-6500<\/strong>&nbsp;(Monday-Friday 9:00\u201316:30)<\/li>\n\n\n\n<li><strong>In Person (by UNHCR-initiated appointment only):&nbsp;<\/strong><a href=\"https:\/\/goo.gl\/maps\/E4Le4Bo2zHT8DFLS9\"><strong>United Nations Building, Rajdamnern-Nok Avenue, Bangkok <\/strong>(Wednesday-Thursday 9:00-15:30, entrance by the canal)<\/a><\/li>\n\n\n\n<li><strong>UNHCR LINE Account:<\/strong>&nbsp;<a href=\"https:\/\/line.me\/R\/ti\/p\/unhcrconnectthai\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>@unhcrconnectthai<\/strong><\/a><\/li>\n\n\n\n<li><strong>By Email:<\/strong>&nbsp; <a href=\"mailto:thaba@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>thaba<\/strong><\/a>@unhcr.org <br><\/li>\n\n\n\n<li><strong>Deportation Hotline<\/strong>: <strong>081-899-7617 <\/strong>(Friday 16:30 \u2013 22:00; Saturday-Sunday and UN Holidays 10.00\u201322:00)<br><br><em><strong><em><strong>If you are not facing an imminent risk of deportation, please contact us by phone (02-340-6500) or email <a href=\"mailto:thaba@unhcr.org\">thaba@unhcr.org<\/a>&nbsp;during working hours***<\/strong><\/em><\/strong><\/em><br><\/li>\n\n\n\n<li><strong>Arrest and detention,<\/strong> please fill out this form <ins><a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fforms.office.com%2Fe%2FbgUVgLhxwU&amp;data=05%7C02%7Cdumitres%40unhcr.org%7C8fb04a99110f44eac2d808de501d2394%7Ce5c37981666441348a0c6543d2af80be%7C0%7C0%7C639036283241501068%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=PabDTgxCd3llUGctER053TcpAiPS0%2FJDRcSM3RKmrek%3D&amp;reserved=0\">Detention\/Arrest Incident Submission \/ \u0e01\u0e32\u0e23\u0e23\u0e32\u0e22\u0e07\u0e32\u0e19\u0e40\u0e2b\u0e15\u0e38\u0e01\u0e32\u0e23\u0e13\u0e4c\u0e01\u0e32\u0e23\u0e16\u0e39\u0e01\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e15\u0e31\u0e27<\/a><\/ins><\/li>\n<\/ul>\n\n\n\n<p>    \u27a1\ufe0f <strong>UNHCR does not meet individuals at its office without an appointment.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><br><strong>ATTENTION! Interpreters might not be available after working hours. <\/strong><br><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-color has-text-color has-background has-text-align-center wp-element-button\" href=\"https:\/\/help.unhcr.org\/thailand\/protection\/protecting-children\/\" style=\"background-color:#cce3f2\"><strong>Are you under 18? See information dedicated to Children and Young people!<\/strong>&nbsp;\u27a1\ufe0f<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-background\" style=\"background-color:#abb7c230\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-black-color has-text-color has-background\" style=\"background-color:#cce3f2\">Do you live in an urban area and have a UNHCR card? <strong>Receive updates from UNHCR on our Line account! <\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-center\"><strong>ATTENTION! UNHCR will not respond to messages sent to our line account. <\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"540\" src=\"https:\/\/help.unhcr.org\/thailand\/wp-content\/uploads\/sites\/112\/2026\/03\/L_gainfriends_2dbarcodes_BW.png\" alt=\"\" class=\"wp-image-1143\" style=\"width:102px;height:auto\" srcset=\"https:\/\/help.unhcr.org\/thailand\/wp-content\/uploads\/sites\/112\/2026\/03\/L_gainfriends_2dbarcodes_BW.png 540w, https:\/\/help.unhcr.org\/thailand\/wp-content\/uploads\/sites\/112\/2026\/03\/L_gainfriends_2dbarcodes_BW-300x300.png 300w, https:\/\/help.unhcr.org\/thailand\/wp-content\/uploads\/sites\/112\/2026\/03\/L_gainfriends_2dbarcodes_BW-150x150.png 150w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p>Our <a href=\"https:\/\/line.me\/R\/ti\/p\/unhcrconnectthai\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>@unhcrconnectthai<\/strong><\/a> Line account is dedicated to <strong>sending<\/strong> regular  updates on UNHCR\u2019s activities and practical information to <strong>refugees and asylum seekers that hold a UNHCR card and live in urban areas<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-background\" style=\"background-color:#0072bc\">Complaints, Suggestions and Feedback to UNHCR in Thailand<\/h2>\n\n\n\n<p>\u27a1\ufe0f If you wish to give us feedback and suggestions or&nbsp;complain about UNHCR, you can reach out to us through one if the below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>By Email:&nbsp;thaba@unhcr.org<\/strong><\/li>\n\n\n\n<li><strong>Using the Feedback and Complaint Form:&nbsp; <\/strong>Submit feedback or complaints confidentially by clicking <a href=\"https:\/\/enketo.unhcr.org\/x\/gTQP1Sug\">here<\/a>.     <\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left\">\u27a1\ufe0f If you want to report a suspicion of misconduct, fraud, exploitation, or sexual exploitation and abuse (SEA) by UNHCR or UNHCR partner staff, please see the section on&nbsp;<a href=\"https:\/\/help.unhcr.org\/thailand\/complaints\/\">Reporting fraud, corruption and misconduct<\/a>, including&nbsp;<a href=\"https:\/\/help.unhcr.org\/thailand\/sexual-exploitation-and-abuse\/\">sexual exploitation and abuse<\/a>.<\/p>\n\n\n\n<p><strong>UNHCR Protection against Sexual Exploitation and Abuse (PSEA)&nbsp;<\/strong>All SEA issues can be reported directly to the&nbsp;<a href=\"https:\/\/www.unhcr.org\/inspector-generals-office.html#_ga=2.151153596.424154374.1637745512-494094660.1637590779\"><strong>Inspector General\u2019s Office&nbsp;(IGO)<\/strong><\/a>&nbsp;in Geneva or UNHCR Thailand. For more information about PSEA,&nbsp;<a href=\"https:\/\/help.unhcr.org\/thailand\/sexual-exploitation-and-abuse\/\">please see Protection against Sexual Exploitation and Abuse<\/a>.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-background\" style=\"background-color:#0072bc\">UNHCR in Thailand works in collaboration and partnership with independent non-governmental and non-profit organisations that offer services and support to asylum seekers and refugees in different areas, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Health,<\/strong><\/li>\n\n\n\n<li><strong>Education<\/strong><\/li>\n\n\n\n<li><strong>Legal assistance<\/strong><\/li>\n\n\n\n<li><strong>Accommodation and other<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ATTENTION! ALL UNHCR SERVICES ARE FREE OF CHARGE. \u27a1\ufe0f UNHCR does not meet individuals at its office without an appointment. ATTENTION! Interpreters might not be available after working hours. Do you live in an urban area and have a UNHCR card? Receive updates from UNHCR on our Line account! ATTENTION! UNHCR will not respond to [&hellip;]<\/p>\n","protected":false},"author":214,"featured_media":0,"parent":0,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-126","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/pages\/126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/users\/214"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/comments?post=126"}],"version-history":[{"count":73,"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/pages\/126\/revisions"}],"predecessor-version":[{"id":1181,"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/pages\/126\/revisions\/1181"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/thailand\/wp-json\/wp\/v2\/media?parent=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}