{"id":342,"date":"2022-03-10T15:45:08","date_gmt":"2022-03-10T15:45:08","guid":{"rendered":"https:\/\/help.unhcr.org\/switzerland\/?page_id=342"},"modified":"2026-05-07T15:04:49","modified_gmt":"2026-05-07T15:04:49","slug":"help-in-ukraine-and-neighbouring-countries","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/switzerland\/ukraine\/help-in-ukraine-and-neighbouring-countries\/","title":{"rendered":"Help in Ukraine and neighbouring countries"},"content":{"rendered":"\n<p><strong>For information on the situation in Ukraine, please consult the following Help Page<\/strong>:<strong>&nbsp;<\/strong><a href=\"https:\/\/help.unhcr.org\/ukraine\/\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR Ukraine &#8211; Help for war-affected people, refugees and asylum-seekers<\/a><strong>.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">USEFUL CONTACTS IN UKRAINE<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ukraine\u2019s State Emergency Service (SES)<\/strong> has a <strong>WhatsApp helpline<\/strong> for critical updates. To start using the helpline, save the number&nbsp;<strong><a href=\"https:\/\/wa.me\/380676785917\" target=\"_blank\" rel=\"noreferrer noopener\">+380 67 678 5917<\/a><\/strong>&nbsp;in your contacts and text the word&nbsp;<strong>\u043f\u043e\u0447\u0430\u0442\u0438<\/strong>&nbsp;(start) in a WhatsApp message.<\/li>\n\n\n\n<li>If you are internally displaced in Ukraine, you can call&nbsp;<strong><a href=\"tel:+380 800307 711\" target=\"_blank\" rel=\"noreferrer noopener\">+380&nbsp;800&nbsp;307 711<\/a><\/strong> or email&nbsp;<a href=\"mailto:UNHCRUkraine@DonbasSOS.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>UNHCRUkraine@DonbasSOS.org<\/strong><\/a>.<\/li>\n\n\n\n<li>If you need to contact <strong>UNHCR<\/strong> in Ukraine, you can do so by calling <a href=\"tel:380442889710\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>+380 44 288 9710<\/strong><\/a>. You can also contact us by e-mail: <a href=\"mailto:ukrki@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ukrki@unhcr.org<\/strong><\/a>.<\/li>\n\n\n\n<li>The&nbsp;<strong>Ukrainian Red Cross<\/strong>&nbsp;can be reached at:&nbsp;<strong><a href=\"tel:380800332656\" target=\"_blank\" rel=\"noreferrer noopener\">+380 800 332 656<\/a><\/strong> or <a href=\"mailto:national@redcross.org.ua\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>national@redcross.org.ua<\/strong><\/a>. For all contact details divided by regions: <a href=\"https:\/\/redcross.org.ua\/en\/contacts\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contacts \u2013 Ukrainian Red Cross Society<\/a>.<\/li>\n\n\n\n<li>The<strong> International Committee of the Red Cross<\/strong>&nbsp;can be reached at: <a href=\"tel:00380 800 300 155\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>+380 800 300&nbsp;155<\/strong><\/a>.<\/li>\n\n\n\n<li>Please find other available services at <a href=\"https:\/\/ukraine.servicesadvisor.net\/en\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Service Advisor Ukraine<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">USEFUL CONTACTS IN NEIGHBOURING COUNTRIES<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Czech Republic \u2013<\/strong> Please see the <a href=\"https:\/\/help.unhcr.org\/czech\/information-for-people-from-ukraine\/\" target=\"_blank\" rel=\"noreferrer noopener\">Information for refugees from Ukraine &#8211; UNHCR Czechia<\/a>&nbsp;and the government webpage:&nbsp;<a href=\"https:\/\/www.mvcr.cz\/clanek\/informace-pro-obcany-ukrajiny.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Informace pro ob\u010dany Ukrajiny \u2013 Ministerstvo vnitra \u010cesk\u00e9 republiky<\/a>&nbsp;(<a href=\"https:\/\/ipc.gov.cz\/uk\/kontakty-ua\/?iqTabs=%7B%220%22%3A2%7D\" target=\"_blank\" rel=\"noreferrer noopener\">contacts<\/a> and <a href=\"https:\/\/ipc.gov.cz\/uk\/tymchasovyy-zakhyst\/spysok-krayovykh-tsentriv-dopomohy-ukrayini\/\" target=\"_blank\" rel=\"noreferrer noopener\">regional assistance centres<\/a>).\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted at&nbsp;<a href=\"mailto:czepr@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>czepr@unhcr.org<\/strong><\/a> or by phone at&nbsp;<strong><a href=\"tel:420776437775\" target=\"_blank\" rel=\"noreferrer noopener\">+420 776 437 775<\/a><\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Bulgaria \u2013<\/strong>&nbsp;Please see the <a href=\"https:\/\/help.unhcr.org\/bulgaria\/information-for-ukrainian-nationals\/\" target=\"_blank\" rel=\"noreferrer noopener\">Arrival from Ukraine &#8211; UNHCR Bulgaria<\/a> and the page of the Bulgarian asylum authorities: <a href=\"https:\/\/ukraine.gov.bg\/ua\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u0411\u044a\u043b\u0433\u0430\u0440\u0438\u044f \u0441 \u0433\u0440\u0438\u0436\u0430 \u0437\u0430 \u0445\u043e\u0440\u0430\u0442\u0430 \u043e\u0442 \u0423\u043a\u0440\u0430\u0439\u043d\u0430 | Bulgaria for Ukraine<\/a> (hotline: <strong><a href=\"tel:35929055555\" target=\"_blank\" rel=\"noreferrer noopener\">+359 2 90 55 555<\/a><\/strong> or <strong><a href=\"tel:380322465075\" target=\"_blank\" rel=\"noreferrer noopener\">+380 322 465 075<\/a><\/strong>).\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted at&nbsp;<a href=\"mailto:bulso@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>bulso@unhcr.org<\/strong><\/a>&nbsp;or by phone at&nbsp;<strong><a href=\"tel:35929802453\" target=\"_blank\" rel=\"noreferrer noopener\">+359 2 98 02 453<\/a><\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Hungary \u2013<\/strong> Please see the <a href=\"https:\/\/help.unhcr.org\/hungary\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR Hungary Help Page<\/a> and the page of the Hungarian Helsinki Committee:&nbsp;<a href=\"https:\/\/helsinki.hu\/en\/information-for-people-fleeing-from-ukraine\/\" target=\"_blank\" rel=\"noreferrer noopener\">Information for people fleeing from Ukraine<\/a> (hotline: <strong><a href=\"tel:36703026219\" target=\"_blank\" rel=\"noreferrer noopener\">+36 70 302 6219<\/a><\/strong>).\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted at&nbsp;<a href=\"mailto:hunbucontact@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>hunbucontact@unhcr.org<\/strong><\/a>&nbsp;or by phone at&nbsp;<strong><a href=\"tel:3680984583\" target=\"_blank\" rel=\"noreferrer noopener\">+36 80 984 583<\/a>.<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Moldova \u2013<\/strong> Please see the <a href=\"https:\/\/help.unhcr.org\/moldova\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR Moldova Help Page<\/a> and the page of the asylum authorities: <a href=\"https:\/\/igm.gov.md\/en\/inspectorate\/\" target=\"_blank\" rel=\"noreferrer noopener\">Inspectorate &#8211; Inspectoratul General pentru Migra\u021bie | Ministerul Afacerilor Interne<\/a>. Please feel free to contact the <a href=\"https:\/\/cda.md\/uk\/homepage-%d1%83%d0%ba%d1%80%d0%b0%d1%97%d0%bd%d1%81%d1%8c%d0%ba%d0%b0\/\" target=\"_blank\" rel=\"noreferrer noopener\">Law Centre for Advocates<\/a>&nbsp;for legal aid, and the <a href=\"https:\/\/ccr.md\/\" target=\"_blank\" rel=\"noreferrer noopener\">Charity Centre for Refugees in Moldova<\/a> for social aid. Please consult also a&nbsp;<a href=\"https:\/\/dopomoga.gov.md\/index.php\" target=\"_blank\" rel=\"noreferrer noopener\">webpage with other service providers, DOPOMOGA<\/a> (website in Russian only).\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted by phone at&nbsp;<strong><a href=\"tel:080080011\" target=\"_blank\" rel=\"noreferrer noopener\">0 800 800 11<\/a> <\/strong>(<strong><a href=\"tel:37322780071\" target=\"_blank\" rel=\"noreferrer noopener\">+373 22 780 071<\/a><\/strong> from abroad).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Poland \u2013<\/strong> Please see the <a href=\"https:\/\/help.unhcr.org\/poland\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR Poland Help Page<\/a>&nbsp;and the Polish government website for Ukrainians:&nbsp;<a href=\"https:\/\/www.gov.pl\/web\/ua\" target=\"_blank\" rel=\"noreferrer noopener\">\u0421\u0430\u0439\u0442 \u0434\u043b\u044f \u0433\u0440\u043e\u043c\u0430\u0434\u044f\u043d \u0423\u043a\u0440\u0430\u0457\u043d\u0438 &#8211; \u0421\u0430\u0439\u0442 \u0434\u043b\u044f \u0433\u0440\u043e\u043c\u0430\u0434\u044f\u043d \u0423\u043a\u0440\u0430\u0457\u043d\u0438<\/a>&nbsp;(hotline: <strong><a href=\"tel:48222309900\" target=\"_blank\" rel=\"noreferrer noopener\">+48 222 309 900<\/a><\/strong>).\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted at&nbsp;<a href=\"mailto:polwaprotection@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>polwaprotection@unhcr.org<\/strong><\/a>&nbsp;or by phone at&nbsp;<strong><a href=\"tel:800012948\" target=\"_blank\" rel=\"noreferrer noopener\">800 012 948<\/a><\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Romania \u2013 <\/strong>Please see the <a href=\"https:\/\/help.unhcr.org\/romania\/uk\/%d1%96%d0%bd%d1%84%d0%be%d1%80%d0%bc%d0%b0%d1%86%d1%96%d1%8f-%d0%b4%d0%bb%d1%8f-%d1%82%d0%b8%d1%85-%d1%85%d1%82%d0%be-%d0%bf%d1%80%d0%b8%d0%b1%d1%83%d0%b2-%d0%b7-%d1%83%d0%ba%d1%80%d0%b0%d1%97%d0%bd\/\" target=\"_blank\" rel=\"noreferrer noopener\">Information for people from Ukraine &#8211; UNHCR Romania<\/a> and the website of our partner, the <a href=\"https:\/\/www.cnrr.ro\/index.php\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">National Council for Refugees CNRR<\/a> (hotline: <strong><a href=\"tel:40730073170\" target=\"_blank\" rel=\"noreferrer noopener\">+40 730 073 170<\/a><\/strong>).\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted at&nbsp;<a href=\"mailto:rombufeedback@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>rombufeedback@unhcr.org<\/strong><\/a> or by phone at&nbsp;<strong><a href=\"tel:40723653651\" target=\"_blank\" rel=\"noreferrer noopener\">+40 723 653 651<\/a><\/strong>. Telegram: <a href=\"https:\/\/t.me\/UNHCR_Romania\" target=\"_blank\" rel=\"noreferrer noopener\">Contact @UNHCR_Romania<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Slovakia \u2013<\/strong> Please see the <a href=\"https:\/\/help.unhcr.org\/slovakia\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR Slovakia Help Page<\/a> and the Slovak government website for Ukrainians at: <a href=\"https:\/\/www.welcometoslovakia.sk\/uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Welcom to Slovakia<\/a>.\n<ul class=\"wp-block-list\">\n<li>UNHCR can be contacted at <a href=\"mailto:svkbrprot@unhcr.org\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>svkbrprot@unhcr.org<\/strong><\/a>&nbsp;or by phone at&nbsp;<strong><a href=\"tel:0800135133\" target=\"_blank\" rel=\"noreferrer noopener\">0800 135 133<\/a><\/strong>. Telegram: <a href=\"https:\/\/t.me\/unhcr_slovakia\" target=\"_blank\" rel=\"noreferrer noopener\">Contact @unhcr_slovakia<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>All other countries \u2013<\/strong> Please see the <a href=\"https:\/\/help.unhcr.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR Help Pages Overview: Information for Refugees, Asylum-seekers and Stateless People<\/a> and select the relevant country.<\/li>\n<\/ul>\n\n\n\n<p><strong>If you were separated from your family during the journey<\/strong>, please consult the <a href=\"https:\/\/help.unhcr.org\/switzerland\/wp-content\/uploads\/sites\/54\/2022\/06\/Family-unity-and-family-reunification-Persons-fleeing-URK-1-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">UNHCR leaflet on Family Unity and Family Reunification<\/a>.<\/p>\n\n\n\n<p>UNHCR&#8217;s webpage <a href=\"https:\/\/ukraineishome.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ukraine is Home<\/a>&nbsp;provides additional information for refugees and internally displaced Ukrainians, including on questions related to their rights and continued stay in host countries as well as voluntary return home.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For information on the situation in Ukraine, please consult the following Help Page:&nbsp;UNHCR Ukraine &#8211; Help for war-affected people, refugees and asylum-seekers. USEFUL CONTACTS IN UKRAINE USEFUL CONTACTS IN NEIGHBOURING COUNTRIES If you were separated from your family during the journey, please consult the UNHCR leaflet on Family Unity and Family Reunification. UNHCR&#8217;s webpage Ukraine [&hellip;]<\/p>\n","protected":false},"author":124,"featured_media":0,"parent":352,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-342","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/pages\/342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/users\/124"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/comments?post=342"}],"version-history":[{"count":25,"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/pages\/342\/revisions"}],"predecessor-version":[{"id":2848,"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/pages\/342\/revisions\/2848"}],"up":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/pages\/352"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/switzerland\/wp-json\/wp\/v2\/media?parent=342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}