COVID19: Important Information

[Page updated on 6/04/2021] 

Contact with UNHCR/ACNUR in Spain during the coronavirus emergency

The UNHCR/ACNUR office in Spain will once again be open to the public BY APPOINTMENT ONLY on Monday and Wednesday mornings (10:00 a.m. to 1:00 p.m.). 

To make an appointment, please send us an email to [email protected] (with the words “CITA PREVIA/APPOINTMENT” in the subject line) or by telephone at +34 661 706 462, specifying the reason for your query so that we can tailor our assistance to your needs as much as possible. 

We continue to provide remote services from Monday to Friday, 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m., at the following email addresses and phone numbers:  

  • For asylum and refuge issues: [email protected] or by phone at +34 661 706 462 
  • For procedures and enquiries related to members and donors, contact the Spanish ACNUR Committee: By phone at 900 900 532 or email: [email protected]
  • For all other matters:  +34 673 747 950 

We suggest you use email as the best contact method. 

Ceuta: For enquiries about asylum and refuge in Ceuta: +34 658 110 633. Hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m. For support in Arabic:  Tuesday and Thursday 10:30 a.m. to 12:30 p.m.  

Melilla: For enquiries about asylum and refuge in Melilla: +34 653 958 498. Hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m.  For support in Arabic: Monday, Wednesday and Friday, from 10:30 a.m. to 12:30 p.m. 

COVID-19 resources of interest for refugees, stateless people and asylum-seekers

UNHCR/ACNUR has gathered some links with information from a number of sources, including UN authorities and organisations, about topics that may be of use: 

Health information: the virus, prevention and recommendations  

Frequently asked questions about the state of alarm and the transition toward the new normal 

Confinement: psycho-social support and well-being 

Employment rights, housing and rental 

The coronavirus and children 

Information about gender violence during the state of alarm 

If you feel like you need help, feel insecure, or are experiencing violent situations, there are safe communication channels available for you to contact professionals who can help you: 

  • Free telephone numbers: 
    • Emergencies: 112  
    • Information: 016 

If you are in danger of experiencing gender violence and cannot call 112, you can use the Alertcops app, which enables the police to geolocate you. You can download it here: Google Play: , Apple Store: 

Information about coronavirus and the LGTBI community 

We would like to express our strong solidarity with everyone in Spain at this difficult time, and to thank the authorities and all the health professionals and others in diverse public and private sectors for their collective efforts to get through this health emergency together.  

Watch the video of the Representative of UNHCR/ACNUR in Spain, with a message of solidarity and gratitude for Spanish society, and the video by UNHCR/ACNUR in appreciation of the work done by healthcare professionals during the emergency, in honour of World Health Day. 

Vaccination Plan against COVID-19 in Spain

In Spain, vaccination against the new coronavirus began on December 27, 2020 in all Autonomous Communities. The coronavirus vaccine is not mandatory.

Vaccines are progressively available, and it has been necessary to establish a vaccination plan with specific population groups being prioritized for vaccination. In this regard, an ethical framework has been established and a vaccination strategy has been developed based on criteria such as risk of serious disease and risk of exposure, among others. Check the Covid-19 Vaccination Strategy and the vaccination stages here.

In Spain, asylum seekers and refugees will have access to the vaccine under the same conditions as the rest of the Spanish population and following the general vaccination plan announced by the Spanish authorities. In this way, if a person belongs to one of the priority groups, they will have access to the vaccine as part of that group. Otherwise, they will receive the vaccine along with the rest of the population when the priority groups have been vaccinated.

Likewise, asylum seekers who are residing in reception centre or residences which are part of the asylum reception system will have access to the vaccine following the same vaccination criteria contemplated in the Covid-19 Vaccination Strategy.

You will find all the official information on vaccination against the new coronavirus, available vaccines and vaccination strategy following this link.

You can also find information regarding the vaccination process in the different Autonomous Communities of Spain here. 

If you have doubts, you can also go to your health centre or talk to the professionals of the reception centre where you live.


Next, we detail the population groups that will receive the vaccine first, as reported by the Spanish authorities:

Stage 1 – FIRST AVAILABLE DOSES. Priority groups: 

  • Residents and staff in centres for the elderly and who take care of highly dependent persons (people in need of help to carry out basic activities of the daily life several times a day and, due to their total loss of physical, mental, intellectual or sensory autonomy, need the indispensable and continuous support from another person or have generalized support needs for their personal autonomy)
  • First line health and social health personnel
  • Other health and social health personnel
  • Large non-institutionalized dependents

Stage 2 – MORE DOSES AVAILABLE. Other priority groups:

  • Population over the age of 80
  • Other health and social health personnel under the age of 56
  • Workers with an essential social function under the age of 56
  • People between 70 and 79
  • People between 60 and 69
  • Under 60 with risk conditions
  • People between 56 and 59
  • People between 45 and 55

Information on when other population groups will be vaccinated will be made public later, in subsequent updates of the Vaccination Strategy against COVID-19.


Why, how and when get vaccinated against the Coronavirus?

By clicking on the following links, you will access four infographics prepared by the Red Cross to provide you with information regarding why, how and when to get vaccinated against the Coronavirus.

This is an example of the type of document you will find by clicking on each of the previous links:

You can consult this and other informative resources about the Coronavirus vaccine on the Red Cross website, by clicking here.