[Page updated on 8/07/20]
IMPORTANT NOTICE: Information about the Office of Asylum and Refuge:
Contact with UNHCR/ACNUR in Spain during the coronavirus emergency
The UNHCR/ACNUR office in Spain will once again be open to the public BY APPOINTMENT ONLY on Monday and Wednesday mornings (10:00 a.m. to 1:00 p.m.).
To make an appointment, please send us an email to [email protected] (with the words “CITA PREVIA/APPOINTMENT” in the subject line) or by telephone at +34 661 706 462, specifying the reason for your query so that we can tailor our assistance to your needs as much as possible.
We continue to provide remote services from Monday to Friday, 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m., at the following email addresses and phone numbers:
- For asylum and refuge issues: [email protected] or by phone at +34 661 706 462
- For procedures and enquiries related to members and donors, contact the Spanish ACNUR Committee: [email protected].
- For all other matters: +34 673 747 950
We suggest you use email as the best contact method.
Ceuta: For enquiries about asylum and refuge in Ceuta: +34 658 110 633. Hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m. For support in Arabic: Tuesday and Thursday 10:30 a.m. to 12:30 p.m.
Melilla: For enquiries about asylum and refuge in Melilla: +34 653 958 498. Hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m. For support in Arabic: Monday, Wednesday and Friday, from 10:30 a.m. to 12:30 p.m.
COVID-19 resources of interest for refugees, stateless people and asylum-seekers
UNHCR/ACNUR has gathered some links with information from a number of sources, including UN authorities and organisations, about topics that may be of use:
Health information: the virus, prevention and recommendations
- Information about the coronavirus posted in thespecial section of the World Health Organization (WHO) site. Online courses about the coronavirus.
- Information from the Spanish Ministry of Health in Spanish and in other languages (English, Français, العربية, Română, 中文). Here you can find the list of hotlines set up in the different Autonomous Regions in the event that you have any symptoms.
- Materials prepared by the Spanish Red Cross with things you need to know about the coronavirus and how to deal with quarantine.
- Informative materials from the Pan-American Health Organisation.
- Audio-visual material about COVID-19 aimed at migrant communities, from the NGO Salud entre Culturas.
Frequently asked questions about the state of alarm and the transition toward the new normal
- Plan for the Transition toward the New Normal by the government of Spain (28 April). Frequently asked questions and answers about the Plan (3 May).
- Measures relating to the extended validity of certain documents issued by Immigration and Border Control Units as a result of the state of alarm declared in response to the COVID-19 health emergency, issued by the National Police.
Confinement: psycho-social support and well-being
- Information from WHO about coping with stress during the coronavirus outbreak, by WHO.
- Useful tools for mitigating the psychological effects of the coronavirus, guidelines gathered and translated into several languages by the organisation Accem.
- The Spanish Ministry of Health and the General Council of Psychologists’ Associations have launched free hotlines with psychological assistance, which you may consult at this link. The Community of Madrid also has a free psychological assistance hotline: 900 124 365.
- In addition, this article by UNICEF shares strategies aimed particularly at adolescents.
Employment rights, housing and rental
- Frequently asked questions about the measures adopted in relation to housing by the Spanish Ministry of Transport, Mobility and Urban Agenda.
- Frequently asked questions about expanding the social umbrella and leaving no one behind. Contains information about measures and subsidies for domestic workers, for example.
- COVID-19: Measures related to jobs and Social Security, prepared by the Madrid Bar Association.
The coronavirus and children
- UNICEF has created this COVID-19 guide for mothers and fathers, and also offers information about how to talk to children about this situation.
- The organisation Save the Children also offers information for fathers and mothers about how to spend the time in confinement and on the impact of COVID-19 on children.
- UNESCO also provides information about COVID-19 and education.
- The Spanish Ministry of Education, in conjunction with RTVE, has launched the initiative Aprendo en casa (Learning at Home) with educational contents for different age ranges.
- Best practices guide for going out with children during the state of alarm, by the Spanish Ministry of Health.
Information about gender violence during the state of alarm
- If you feel like you need help, feel insecure, or are experiencing violent situations, there are safe communication channels available for you to contact professionals who can help you:
- Free telephone numbers:
- Emergencies: 112
- Information: 016
- Psychological support via WhatsApp: 682916136 / 682508507
If you are in danger of experiencing gender violence and cannot call 112, you can use the Alertcops app, which enables the police to geolocate you. You can download it here: Google Play: http://bit.ly/2YVadSQ , Apple Store: http://apple.co/312RJTa
- You can consult these guidelines for women who are experiencing gender violence while staying at home due to the state of alarm prompted by COVID-19, by the Spanish Ministry for Equality.
- You may also find this guide for women who are victims of abuse and in settings of prostitutionby the Spanish Ministry of Equality useful.
- The Spanish Red Cross has published these rules for people experiencing gender violence, also during this confinement period.
- Website by the Community of Madrid about confinement and health, containing information on gender violence.
Information about coronavirus and the LGTBI community
- The organisation Kif Kif offers support to different groups to spread relevant information about health and legal issues, and answer questions.
- Directory of resources for coping with exclusion and discrimination due to sexual orientation and gender identity during the COVID-19 crisis, by the Spanish Ministry of Equality.
- Línea Arcoíris, by the Federación Estatal de Lesbianas, Gais, Trans y Bisexuales (FELGTB), is a telephone and email hotline aimed at answering questions and providing information during the COVID-19 crisis.
- Information by ALDARTE-EUSKADI
- Information by Lambda Valencia and Orienta office service.
- Information by ACATHI-Barcelona on assistance, campaigns and attention during the state of alarm.
We would like to express our strong solidarity with everyone in Spain at this difficult time, and to thank the authorities and all the health professionals and others in diverse public and private sectors for their collective efforts to get through this health emergency together.
Watch the video of the Representative of UNHCR/ACNUR in Spain, with a message of solidarity and gratitude for Spanish society, and the video by UNHCR/ACNUR in appreciation of the work done by healthcare professionals during the emergency, in honour of World Health Day.