COVID19: Important Information

[Page updated on 8/07/20] 

IMPORTANT NOTICE: Information about the Office of Asylum and Refuge:  

  • For information about formalities with the National Police, click on this link
  • More information related to the Office of Asylum and Refuge (OAR) is found at this link
  • More general information related to other measures adopted under the state of alarm at this link


Contact with UNHCR/ACNUR in Spain during the coronavirus emergency

The UNHCR/ACNUR office in Spain will once again be open to the public BY APPOINTMENT ONLY on Monday and Wednesday mornings (10:00 a.m. to 1:00 p.m.). 

To make an appointment, please send us an email to [email protected] (with the words “CITA PREVIA/APPOINTMENT” in the subject line) or by telephone at +34 661 706 462, specifying the reason for your query so that we can tailor our assistance to your needs as much as possible. 

We continue to provide remote services from Monday to Friday, 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m., at the following email addresses and phone numbers:  

  • For asylum and refuge issues: [email protected] or by phone at +34 661 706 462 
  • For procedures and enquiries related to members and donors, contact the Spanish ACNUR Committee: [email protected]. 
  • For all other matters:  +34 673 747 950 

We suggest you use email as the best contact method. 

Ceuta: For enquiries about asylum and refuge in Ceuta: +34 658 110 633. Hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m. For support in Arabic:  Tuesday and Thursday 10:30 a.m. to 12:30 p.m.  

Melilla: For enquiries about asylum and refuge in Melilla: +34 653 958 498. Hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m.  For support in Arabic: Monday, Wednesday and Friday, from 10:30 a.m. to 12:30 p.m. 


COVID-19 resources of interest for refugees, stateless people and asylum-seekers

UNHCR/ACNUR has gathered some links with information from a number of sources, including UN authorities and organisations, about topics that may be of use: 

Health information: the virus, prevention and recommendations  

Frequently asked questions about the state of alarm and the transition toward the new normal 

Confinement: psycho-social support and well-being 

Employment rights, housing and rental 

The coronavirus and children 

Information about gender violence during the state of alarm 

  • If you feel like you need help, feel insecure, or are experiencing violent situations, there are safe communication channels available for you to contact professionals who can help you: 
  • Free telephone numbers: 
    • Emergencies: 112  
    • Information: 016 
  • Psychological support via WhatsApp: 682916136 / 682508507  

If you are in danger of experiencing gender violence and cannot call 112, you can use the Alertcops app, which enables the police to geolocate you. You can download it here: Google Play: http://bit.ly/2YVadSQ , Apple Store: http://apple.co/312RJTa 

Information about coronavirus and the LGTBI community 

We would like to express our strong solidarity with everyone in Spain at this difficult time, and to thank the authorities and all the health professionals and others in diverse public and private sectors for their collective efforts to get through this health emergency together.  

Watch the video of the Representative of UNHCR/ACNUR in Spain, with a message of solidarity and gratitude for Spanish society, and the video by UNHCR/ACNUR in appreciation of the work done by healthcare professionals during the emergency, in honour of World Health Day.