{"id":265,"date":"2021-08-03T14:17:09","date_gmt":"2021-08-03T14:17:09","guid":{"rendered":"http:\/\/help.unhcr.org\/southafrica\/?page_id=265"},"modified":"2026-03-05T16:56:58","modified_gmt":"2026-03-05T16:56:58","slug":"resettlement","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/southafrica\/get-help\/resettlement\/","title":{"rendered":"Resettlement"},"content":{"rendered":"\n<p><strong>For general information on the Resettlement process <a href=\"https:\/\/help.unhcr.org\/southafrica\/wp-content\/uploads\/sites\/78\/2022\/10\/RST-Brochure-Template-Sept-2022.pdf\">refer to the Resettlement brochure.<\/a><\/strong><\/p>\n\n\n\n<div class=\"wp-block-help-unhcr-alert alert alert-warning\" id=\"alert-4086d3aa-457a-4a1f-84ac-536c5e47be29\"><div class=\"alert__content alert__content d-flex align-items-center gap-8\"><div class=\"alert__icon d-flex\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8 14.3995C6.30281 14.3995 4.67467 13.7253 3.4747 12.5254C2.27474 11.3254 1.60052 9.69728 1.60052 8.00006C1.60052 6.30283 2.27474 4.67472 3.4747 3.47476C4.67467 2.2748 6.30277 1.60058 8 1.60058C9.69723 1.60058 11.3253 2.2748 12.5253 3.47476C13.7253 4.67472 14.3995 6.30283 14.3995 8.00006C14.3995 9.69728 13.7253 11.3254 12.5253 12.5254C11.3253 13.7253 9.69723 14.3995 8 14.3995Z\" fill=\"#FAEB00\"><\/path><path d=\"M8 8.88889C8.49068 8.88889 8.88889 8.55694 8.88889 8.14791V5.18473C8.88889 4.7757 8.49068 4.44444 8 4.44444C7.50932 4.44444 7.11111 4.7757 7.11111 5.18473V8.14791C7.11111 8.34445 7.20525 8.53264 7.37187 8.67152C7.53849 8.8104 7.76424 8.88889 8 8.88889Z\" fill=\"black\"><\/path><path d=\"M7.11111 10.6667C7.11111 9.48148 8.88889 9.48148 8.88889 10.6667C8.88889 11.8519 7.11111 11.8519 7.11111 10.6667Z\" fill=\"black\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 8C0 5.87828 0.842968 3.84362 2.34367 2.34367C3.84372 0.842968 5.87828 0 8 0C10.1217 0 12.1564 0.842968 13.6563 2.34367C15.157 3.84372 16 5.87828 16 8C16 10.1217 15.157 12.1564 13.6563 13.6563C12.1563 15.157 10.1217 16 8 16C5.87828 16 3.84362 15.157 2.34367 13.6563C0.842968 12.1563 0 10.1217 0 8ZM3.52148 12.4785C4.70904 13.6661 6.32036 14.3333 8 14.3333C9.67968 14.3333 11.291 13.6661 12.4785 12.4785C13.6661 11.291 14.3333 9.67968 14.3333 8C14.3333 6.32032 13.6661 4.70904 12.4785 3.52148C11.291 2.33392 9.67968 1.66667 8 1.66667C6.32032 1.66667 4.70904 2.33392 3.52148 3.52148C2.33392 4.70904 1.66667 6.32032 1.66667 8C1.66667 9.67968 2.33392 11.291 3.52148 12.4785Z\" fill=\"black\"><\/path><\/svg><\/div><div class=\"alert__text\"><p class=\"alert__description\">All of UNHCR services are free of charge. You can read more about this <a href=\"https:\/\/help.unhcr.org\/faq\/how-can-we-help-you\/reporting-misconduct-or-sexual-abuse\/\">here<\/a>.<\/p><\/div><\/div><\/div>\n\n\n\n<div id=\"q-and-a-9\" class=\"wp-block-help-unhcr-q-and-a q-and-a q-and-a--always-open\"><div class=\"accordion\" id=\"unhcr-help-q-and-a-9\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-1\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-1\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-1\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-1\"><span class=\"accordion-count\">1<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">What is Resettlement?<\/span><\/button><\/h3><div id=\"collapse-qa-10-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-1\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">Resettlement is one of the three durable solutions. Resettlement to a third country involves the selection and movement of a refugee from his\/her country of asylum (South Africa) to another country that has agreed to admit him\/her as a refugee and to permanently settle there.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">Resettlement is a limited solution available to refugees who meet very specific requirements. The criteria are defined by the Resettlement Country, specific protection needs and particular vulnerabilities. UNHCR monitors individual cases of refugees on an ongoing basis and determines those eligible for Resettlement Consideration.<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-2\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-2\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-2\"><span class=\"accordion-count\">2<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Who can be considered for Resettlement?<\/span><\/button><\/h3><div id=\"collapse-qa-10-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-2\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">Resettlement Identification is done regardless of race, ethnicity, gender, marital status, education, level, social status, nationality or religion. Yet, in order to be identified for Resettlement, you need to meet the Resettlement criteria.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">No refugee is automatically entitled to be considered for Resettlement after living a certain number of years in their country of asylum.<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-3\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-3\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-3\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-3\"><span class=\"accordion-count\">3<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">How does UNHCR decide who is submitted for Resettlement?<\/span><\/button><\/h3><div id=\"collapse-qa-10-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-3\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">Considering Resettlement criteria and the limited Resettlement places, not everyone who wants to be resettled will be resettled. The other two durable solutions \u2013 voluntary repatriation and local integration \u2013 are equally considered in each refugee\u2019s situation.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">Each year, Resettlement Countries decide how they will allocate Resettlement places among the millions of refugees throughout the world, and UNHCR can only process cases for Resettlement submission within existing limits. Refugees must therefore be realistic about the chances of being submitted for Resettlement by UNHCR.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">The resettlement countries, and not UNHCR, make the final decision concerning the resettlement of a refugee.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">Refugees do not apply for resettlement. Cases are identified through the information gathered by UNHCR through a variety of channels.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">UNHCR identifies refugees based on their protection needs and continuously reviews the situation of highly vulnerable families to assess whether they meet resettlement criteria.<\/span><\/p>\n\n\n\n<p><strong><span lang=\"EN-US\">Resettlement is not a right and is not available to everyone granted refugee status. Places are limited and Resettlement Countries choose how many refugees to resettle.<\/span><\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-4\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-4\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-4\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-4\"><span class=\"accordion-count\">4<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Who is involved in the Resettlement process?<\/span><\/button><\/h3><div id=\"collapse-qa-10-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-4\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">UNHCR only identifies cases for Resettlement Consideration to Resettlement Countries. The authorities of the Resettlement Countries make the decision as to whether a refugee will be accepted for Resettlement. Each Resettlement Country has its own regulations and procedures for Resettlement of refugees. These include medical screenings, security clearances and, in some cases, a further interview with the Immigration Authorities of the country of Resettlement.<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">If I was interviewed during the Protection Intake, Profiling or met a UNHCR staff, does that mean that I will automatically be considered for Resettlement?<\/span><\/p>\n\n\n\n<p><span lang=\"EN-US\">No. Protection Intake interviews, Profiling interviews, open consultations in UNHCR offices, or other counselling with UNHCR staff aim to provide a general assessment of an individual refugee\u2019s situation and not for Resettlement. If you are considered for Resettlement, you will be specifically contacted by UNHCR Resettlement Unit. If you are not contacted, that means you are not being considered for Resettlement at this time.<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-5\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-5\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-5\"><span class=\"accordion-count\">5<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">How do I know if I am being considered for Resettlement?<\/span><\/button><\/h3><div id=\"collapse-qa-10-5\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-5\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">You should not assume that you have a Resettlement case or else have been considered for Resettlement, unless you are interviewed by a UNHCR resettlement staff member who informs you that you are invited to a Resettlement Interview and all aspects of Resettlement processing will then be explained to you. If following the Resettlement Interview, your case is positively assessed and meets the Resettlement criteria, it will be submitted to the Resettlement Country and you will be notified.<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-6\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-6\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-6\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-6\"><span class=\"accordion-count\">6<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">What happens after UNHCR decides to recommend a refugee&#8217;s case to Resettlement?<\/span><\/button><\/h3><div id=\"collapse-qa-10-6\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-6\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<ul class=\"wp-block-list\">\n<li><strong>Step 1<\/strong> : The case is submitted to the most suitable Resettlement Country<\/li>\n\n\n\n<li><strong>Step 2<\/strong> : The Resettlement Country will assess the refugee\u2019s case and may conduct interview(s) based on which a decision to accept or reject the case is made by the Resettlement Country.<\/li>\n\n\n\n<li><strong>Step 3<\/strong> : A final decision is issued to the refugee by the Resettlement Country<\/li>\n\n\n\n<li><strong>Step 4<\/strong> : If accepted each family member will undergo medical screenings and security<\/li>\n\n\n\n<li><strong>Step 5<\/strong> : A cultural orientation is arranged<\/li>\n\n\n\n<li><strong>Step 6 :<\/strong> Travel Arrangements are made by IOM upon receiving notice from the Resettlement Countries<\/li>\n\n\n\n<li><strong>Step 7<\/strong> : Reception and Integration in the country of Resettlement is provided for refugees arriving in the Resettlement country<\/li>\n<\/ul>\n\n\n\n<p>Should I or my dependents stop working or studying when our case is considered for Resettlement?<\/p>\n\n\n\n<p><strong>No<\/strong>. Final decisions regarding Resettlement to a Resettlement Country are done by the Governments of the Resettlement Countries. As such, there is no guarantee your case will be accepted for Resettlement until this is pronounced by the Resettlement Country. Additionally, Resettlement is a long process and if your case is accepted for Resettlement, job skills and education, including language skills, will be of fundamental importance in the Resettlement Country. Your skills will help you to better integrate once you are resettled!<\/p>\n\n\n\n<p>If I have been interviewed for Resettlement, when should I follow-up on my case?<\/p>\n\n\n\n<p>UNHCR will inform you if and when your case is submitted to a Resettlement Country. If 3 months pass from the date of your Resettlement Interview and you are not informed, you may inquire on the status of your case. However note that the Resettlement process after the case has been submitted to the Resettlement Country varies between months and sometimes even years.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you wish to inquire about the status of your Resettlement Case at any time during the process: contact <strong>UNHCR Helpline Monday to Thursday from 9am to 4pm<\/strong> and <strong>Friday from 9am to 1 pm<\/strong>: <strong>0800 100\u00a0030<\/strong>.\u00a0If your query cannot be responded by one of the Helpline operators, they will include you on the queue for Resettlement Counselling with the team.<\/li>\n\n\n\n<li>Refugees with cases submitted to the USA Resettlement Admissions Programme can get updates on their cases by sending an email to: <a href=\"mailto:case@cwsafrica.org\">case@cwsafrica.org<\/a><\/li>\n<\/ul>\n\n\n\n<p>What happens if my case is not recommended for Resettlement Submission the Resettlement Country?<\/p>\n\n\n\n<p>If your case is found not to meet the Resettlement criteria and hence cannot be submitted for Resettlement at this time, you will be informed by UNHCR.<\/p>\n\n\n\n<p>Can I appeal UNHCR\u2019s decision not to recommend my case for Resettlement Submission?<\/p>\n\n\n\n<p>There is no appeal system if your case is found not to be in need of Resettlement by UNHCR.<\/p>\n\n\n\n<p>What happens if I have been interviewed for Resettlement and there is a change in my family, such as marriage, birth or death or I change my contact details?<\/p>\n\n\n\n<p>You should inform UNHCR as soon as possible.<\/p>\n\n\n\n<p>In case of changes in your family composition and \/ or in case you change your phone number; you can inform UNHCR by contacting the <strong>UNHCR Helpline Monday to Thursday from 9am to 4pm<\/strong> and <strong>Friday from 9am to 1 pm<\/strong>: <strong>0800 100&nbsp;030<\/strong>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-7\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-7\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-7\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-7\"><span class=\"accordion-count\">7<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Refugees in the USA \/ Canada Resettlement process should be mindful of the below:<\/span><\/button><\/h3><div id=\"collapse-qa-10-7\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-7\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p>During the interviews UNHCR and representatives from the Resettlement Country will ask the refugee detailed questions about his\/her history and background related to their country of origin and country of asylum. It is very During important that the<br>\ninformation provided is truthful, clear, accurate and complete. The Resettlement Country will rely on this information when considering your case, assessing your credibility and determining whether you qualify for Resettlement in that country. For this reason, you must tell the truth during all of your interviews and not withhold any information which could be relevant to your Resettlement case.<\/p>\n\n\n\n<p>Refugees with cases submitted to the US Resettlement Admissions Programme can get updates on their cases by sending an email to: <a href=\"mailto:case@cwsafrica.org\">case@cwsafrica.org<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-8\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-8\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-8\"><span class=\"accordion-count\">8<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Is my Resettlement case confidential?<\/span><\/button><\/h3><div id=\"collapse-qa-10-8\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-8\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">All Resettlement files that are processed by UNHCR are kept strictly confidential.<br>\nUNHCR will request refugees whose cases are submitted for Resettlement Consideration to sign a declaration authorizing UNHCR to share all&nbsp; information and any documents pertaining to them and their family members with government officials from the Resettlement Country.<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-9\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-9\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-9\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-9\"><span class=\"accordion-count\">9<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">How long does the Resettlement process take?<\/span><\/button><\/h3><div id=\"collapse-qa-10-9\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-9\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p><span lang=\"EN-US\">The entire Resettlement process is complex and involves many steps; it takes a long time, and especially in light of current further travel restrictions due to the COVID-19 pandemic. Refugees should therefore be&nbsp; patient while their case is being processed. Be patient and prepared to wait for a final decision and departure formalities, if accepted.<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-10\" data-item-content=\"q-and-a-item-10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-10\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-10-10\" aria-expanded=\"false\" aria-controls=\"collapse-qa-10-10\"><span class=\"accordion-count\">10<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Do I need to pay for Resettlement?<\/span><\/button><\/h3><div id=\"collapse-qa-10-10\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-10\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p>RESETTLEMENT IS FREE OF CHARGE<\/p>\n\n\n\n<p>Refugees should <strong>not<\/strong> pay anyone to refer their case for Resettlement. All services provided by UNHCR and its implementing partners are <strong>FREE OF CHARGE<\/strong>.<\/p>\n\n\n\n<p><strong>Please notify UNHCR if anyone tries to charge money for Resettlement.<\/strong><\/p>\n\n\n\n<p>UNHCR does not tolerate fraud and corruption. UNHCR is committed to combating fraud and corruption in order to preserve the integrity and&nbsp; credibility of the Resettlement process.<\/p>\n\n\n\n<p>Any refugee who attempts to commit fraud relating to his\/her Resettlement case may be permanently disqualified from Resettlement under UNHCR auspices. Examples of such fraud would include: giving false information about your background; claiming a false identity or attempting to substitute yourself for another person; attempting to add a person onto your case who is not a genuine member of your family; paying money for Resettlement services; the unauthorized use of UNHCR\u2019s name and logo.<\/p>\n\n\n\n<p><strong>If you are aware of fraud committed by another refugee report to:<\/strong><br>\nUNHCR South Africa Multi-Country Office<br>\nWaterkloof House,<br>\n209 Waterkloof Road Brooklyn<br>\nPretoria, South Africa Tel: +27 800 100 030 Email: <a href=\"mailto:RSAPRMCOFRAUD@unhcr.org\">RSAPRMCOFRAUD@unhcr.org<\/a><\/p>\n\n\n\n<p><strong>Corruption\/bribery involving a UNHCR staff member should be reported to:<\/strong><br>\nUNHCR Inspector General Office of the UNHCR Inspector General:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Telephone HOTLINE: +41-22-739-884 \u2022Confidential e-mail: <a href=\"mailto:inspector@unhcr.org\">inspector@unhcr.org<\/a> or can be reported via letters placed in UNHCR Complaint Boxes. In South Africa: LHR Office<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"button-block-a-18\" class=\"wp-block-help-unhcr-button-block-a button-block-a content-listing__seven-styles content-listing__button-style\"><h2 class=\"button-block-a__heading pb-16 mb-30\" id=\"\">Related information<\/h2><div class=\"button-block-a__row button-block-a__one-column content-listing__button-style u-justify-start\"><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/southafrica\/welcome\/asylum\/\">Asylum &amp; Refugee Status Determination<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/southafrica\/welcome\/legal\/\">Legal assistance<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/southafrica\/welcome\/family\/\">Family Tracing &amp; Reunification<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/southafrica\/welcome\/documentation\/\">Registration, Documentation and Identity<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/southafrica\/welcome\/contact\/\">About UNHCR &amp; Contacts<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/southafrica\/welcome\/suggestions-complaints\/\">Suggestions &amp; Complaints<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>For general information on the Resettlement process refer to the Resettlement brochure.<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":725,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topics":[44],"audiences":[],"class_list":["post-265","page","type-page","status-publish","hentry","topics-resettlement"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/pages\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":42,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/pages\/265\/revisions"}],"predecessor-version":[{"id":2110,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/pages\/265\/revisions\/2110"}],"up":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/pages\/725"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/media?parent=265"}],"wp:term":[{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/topics?post=265"},{"taxonomy":"audiences","embeddable":true,"href":"https:\/\/help.unhcr.org\/southafrica\/wp-json\/wp\/v2\/audiences?post=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}