Where to seek help

UNHCR and its partner organizations provide refugees and asylum-seekers in Serbia with the following services:

  • Legal counselling and assistance in the asylum procedure
  • Counselling on access to rights and services for persons with special needs;
  • Psychological and psychiatric counselling; and
  • Educational activities and counselling related to integration
  • Referral of uncolonized and separated children to childcare services

Additionally, and after reviewing your request for assistance, UNHCR and its partner organizations may also provide the following services:

  • Interpretation during medical and legal proceedings.
  • Provision of Serbian language classes and vocational trainings.
  • Assistance in search for job and/or accommodation.

Where you can ask for help/support:

If you are coming from Ukraine

If you need accommodation, the Commissariat for Refugees and Migrations of the Republic of Serbia can provide it in the centres designated for nationals of Ukraine.

At these centres, you will be provided with information, food, health care, clothing, footwear, hygiene packs, educational and occupational activities, education for your children, Internet connection, psychological support and access to other rights and services.

If you already have a place to stay, contact a trustee for refugees and migrations in the territory of the municipality where you register. The trustee will give you all the relevant information.

Commissariat for Refugees and Migrations

Phone:   + 381 64/828 3171
Email: [email protected]

If you are coming from any other country and you need international protection, you can also reach UNHCR and UNHCR Partners for initial counselling and referral.

For reception and accommodation:

The Serbian Commissariat for Refugees and Migration (SCRM) manages asylum and reception centres in various locations across Serbia https://kirs.gov.rs/eng/asylum/about-asylum

If you are in Belgrade, you can go to:

One-Stop Point Miksaliste – UNHCR Serbia

Address: Gavrila Principa Street 15, 11000 Belgrade

For legal counselling and representation in asylum procedures:


Belgrade Centre For Human Rights (BCHR)

Phone number +381 113085328
Email [email protected]
Address Kneza Milosa 4, 11000 Belgrade
Website www.azil.rs

Center for Research and Social Development – IDEAS

Phone number +381 64 824 65 19
Email – [email protected][email protected]
Address: Tomaša Ježa 10/4, Belgrade
Working hours 09:00-17:00 (legal counselling, legal representation, extradition, detention and integration)
Website: www.ideje.rs
Social networkhttps://www.facebook.com/ideje.rshttps://www.instagram.com/ideascentar

For Interpretation and general information


Crisis Response and Policy Centre (CRPC)

Phone number +381600991634
Email: [email protected]
Address: Orfelinova 33, 11000 Belgrade, Serbia
Working hours: 09-17h Mon-Fri
Website https://www.crpc.rs/
Social Network: https://www.facebook.com/CRPCngo/



Phone number +38121528132
Email [email protected][email protected]
Address Vojvođanskih brigada 17, 21000 Novi Sad
Working hours: Monday- Friday 8-16h
Website www.hcit.rs
Social Media https://www.facebook.com/HCITSerbia/



Or you can contact our partners:


Phone number: + 381 18 4857 135
Email[email protected]
Address: Vizantijski Bulevar 94/30, Nis, Serbia
Working hours: Monday to Friday 08.00 – 16.00
Social media https://www.facebook.com/GrupaZaDecuIMladeIndigo


Sigma Plus

Phone number +381 63 474 964
Email[email protected]
Address: UG Sigma Plus, Zetska 4/44, 18000 Nis
Working hours: 9.00-15.00
Website: Serbian Language classes www.nvosigmaplus-learning.org.rs
General address: www.nvosigmaplus.org.rs
Social media: www.facebook.com/nvosigmaplus

For Psychological/psychosocial support:

IAN International Aid Network

Phone number +381 63 389 729
Email: [email protected]
Address: Dr Aleksandra Kostića 8/2, 11000 Belgrade
Working hours: Monday – Friday 9-17h
Website www.ian.org.rs
Social media: Facebook: IAN Međunarodna mreža pomoći/International Aid Network, Instagram: iancrtv

Help for survivors of sexual violence:

Danish Refugee Council
Phone number +381 11 344 3574
Email: SRB-administration @drc.ngo
Address: Sindjeliceva 18, 11111 Belgrade, Serbia
Working hours: Monday to Friday 8:30 – 17:00
Website www.drc.dk

Help for victims of human trafficking

If you believe you (or another person) have been a victim of human trafficking, please have a look at this brochure for information on your rights and how to excercise them:

To report potential cases of human trafficking and receive support, you can contact:

Phone number +381 11 785 0000
E-mail [email protected]
Website https://www.astra.rs/en/report-human-trafficing/

Atina NGO
Phone number +381 61 63 84 071
E-mail: [email protected]
Website http://www.atina.org.rs/en

Phone numbers 192, +381 11 247 10 19; +381 64 724 10 19
E-mail: [email protected]
Website http://www.mup.gov.rs/wps/portal/sr/!ut/p/z0/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zi_S19zQzdDYy83c1cjQwcA80tXbxdLYwtPAz0g4uL4oOC45V9Ekvy9AuyHRUBMZXJpA!!/?1dmy&urile=wcm%3Apath%3A/public_latin/baner/baner+sadrzaj/trgovina+ljudima

Center for Protection of Victims of Human Trafficking
Phone number +381 63 610 59
E-mail: [email protected]
Website: http://centarzztlj.rs/informacije-za-zrtve/


How can you keep yourself and your family safe?

There are many that will want to help you, but not everyone is who they say there are. There are persons who want to take advantage of your situation.

For example, they may promise you accommodation, transport, or free food, and use this as a way to pressure you into sexual acts, work or services you do not agree with. Or they may want to harm you or take your belongings.

There are signs you can look for to keep yourself and your family safe. For example, be alert of someone:

  • is asking for your passport or other identification documents (apart from public authorities, for example at border check points);
  • is asking for your phone, laptop or other means of communication;
  • wants to remove you from your family or others you are travelling with;
  • is offering you a job that sounds to good to be true;
  • is pressuring you to perform work, services or sex (including to repay ‘depts’);
  • is offering you assistance – such as food – only if you do such ‘services’;
  • is promising to help you get registered, relocated or resettled to another country against payment (except for regular transportation fees);
  • is hiring you but not paying you, or paying only part of what was promised;
  • is hiring you, but not giving you decent working conditions or limiting your movement, for example by taking your documents or locking the door.

There are steps you can take to stay safe:

  • Be alert and follow your own intuition about people you don’t know.
  • Always hold onto your documents. Take copies of them on your phone and send them to someone you trust.
  • Keep in touch with your family and other people you trust.
  • Know your rights and where you can access help.
  • Seek reliable information from trusted sources.

If you are looking for a place to stay:

  • Use organised accommodation by known organisations, if possible.
  • There are many reception centres, hotels, hostels and non-government organisations offering accommodation.
  • If using an online service provider, make sure to select hosts that have a positive rating and look at the reviews on the page.
  • If you stay with private individuals, try to ask around about the person first. Don’t accept to be removed from your family or those you arrived with, and don’t give away your documents. Ask if anything is expected of you in return and always agree on a price on beforehand.

If you are looking for transportation:

  • Use organised transportation by known providers, as far as this is possible.
  • Many companies in Europe are now offering free travel for Ukrainians. See this webpage for options: https://ec.europa.eu/free-travel-options
  • Don’t accept to be removed from your family or those you arrived with, and don’t give away your documents. Always agree on a price on beforehand.

For emergency services of the Republic of Serbia

Police: 192
Fire brigade: 193
Ambulance: 194
European Emergency Number: 112