{"id":130,"date":"2021-10-26T12:43:49","date_gmt":"2021-10-26T12:43:49","guid":{"rendered":"https:\/\/help.unhcr.org\/senegal\/?page_id=130"},"modified":"2026-04-16T08:55:07","modified_gmt":"2026-04-16T08:55:07","slug":"contact","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/senegal\/contact\/","title":{"rendered":"Comment nous contacter"},"content":{"rendered":"\n<div id=\"q-and-a-8329c300-601e-41a4-9434-5e8e3da862e4\" class=\"wp-block-help-unhcr-q-and-a q-and-a q-and-a--always-open\"><div class=\"accordion\" id=\"unhcr-help-q-and-a-8329c300-601e-41a4-9434-5e8e3da862e4\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10 active\" id=\"qa-a6acb433-8aa3-4167-a01a-a86e6101bb59\" data-item-content=\"q-and-a-item-1\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-1\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-a6acb433-8aa3-4167-a01a-a86e6101bb59-1\" aria-expanded=\"false\" aria-controls=\"collapse-qa-a6acb433-8aa3-4167-a01a-a86e6101bb59-1\"><span class=\"accordion-count\">1<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Audiences de protection<\/span><\/button><\/h3><div id=\"collapse-qa-a6acb433-8aa3-4167-a01a-a86e6101bb59-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-1\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p>Les audiences de protection sont une opportunit\u00e9 pour les r\u00e9fugi\u00e9s et demandeurs d\u2019asile de s\u2019exprimer, recevoir des conseils, et orientations ou toute autre assistance n\u00e9cessaire.<\/p>\n\n\n\n<p>\u00a0Veuillez\u00a0vous pr\u00e9senter au <strong>Green village Foundation (GVF)<\/strong> afin de prendre le rendez-vous.\u00a0<\/p>\n\n\n\n<p>\u00a0Le <strong>Bureau d\u2019orientation Sociale (BOS) <\/strong>est ouvert tous les lundis et mardis entre 9h et 17h.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10\" id=\"qa-55c7968d-21ef-44d1-a1b8-470caa3c68f9\" data-item-content=\"q-and-a-item-2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-2\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-55c7968d-21ef-44d1-a1b8-470caa3c68f9-2\" aria-expanded=\"false\" aria-controls=\"collapse-qa-55c7968d-21ef-44d1-a1b8-470caa3c68f9-2\"><span class=\"accordion-count\">2<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Num\u00e9ro de t\u00e9l\u00e9phone du HCR<\/span><\/button><\/h3><div id=\"collapse-qa-55c7968d-21ef-44d1-a1b8-470caa3c68f9-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-2\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p>Tous les mardis de 9h \u00e0 16h, le HCR r\u00e9pondra aux requ\u00eates ou questions re\u00e7ues par message et appel.<\/p>\n\n\n\n<p>Les r\u00e9fugi\u00e9s et demandeurs d\u2019asile peuvent contacter le HCR sur le num\u00e9ro suivant: <strong><a href=\"tel:+221774508106\">+221774508106<\/a> (appels et WhatsApp)<\/strong>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10\" id=\"qa-8efa86fb-a4e7-4479-a772-689a7f5bca9a\" data-item-content=\"q-and-a-item-3\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-3\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-8efa86fb-a4e7-4479-a772-689a7f5bca9a-3\" aria-expanded=\"false\" aria-controls=\"collapse-qa-8efa86fb-a4e7-4479-a772-689a7f5bca9a-3\"><span class=\"accordion-count\">3<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Courriel du HCR<\/span><\/button><\/h3><div id=\"collapse-qa-8efa86fb-a4e7-4479-a772-689a7f5bca9a-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-3\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p>Le HCR est joignable \u00e0 travers le courriel <a href=\"mailto:senmobox@unhcr.org\">senmobox@unhcr.org<\/a> en <strong>toute confidentialit\u00e9<\/strong>.<\/p>\n\n\n\n<p>La bo\u00eete e-mail est consult\u00e9e tous les jours ouvrables du lundi au vendredi. Les r\u00e9ponses aux diff\u00e9rentes questions sont syst\u00e9matiquement envoy\u00e9es et des actions n\u00e9cessaires et possibles sont prises selon les besoins pr\u00e9sent\u00e9s.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-help-unhcr-q-and-a-inner q-and-a-inner accordion-item my-10\" id=\"qa-81401965-60cf-483e-8c4a-4a443375d31a\" data-item-content=\"q-and-a-item-4\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"accordion-header\" id=\"q-and-a-item-4\"><button class=\"accordion-button bg-info collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-qa-81401965-60cf-483e-8c4a-4a443375d31a-4\" aria-expanded=\"false\" aria-controls=\"collapse-qa-81401965-60cf-483e-8c4a-4a443375d31a-4\"><span class=\"accordion-count\">4<\/span><span class=\"q-and-a__box-title fw-bolder fs-3\">Bo\u00eete \u00e0 suggestions<\/span><\/button><\/h3><div id=\"collapse-qa-81401965-60cf-483e-8c4a-4a443375d31a-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"q-and-a-item-4\" data-bs-parent=\"\"><div class=\"accordion-body py-16 px-20\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n<p>Toute personne (r\u00e9fugi\u00e9s, demandeurs d\u2019asile et membres de la communaut\u00e9 et d\u2019autres) qui souhaite contacter le HCR peut d\u00e9poser un message par \u00e9crit dans la bo\u00eete \u00e0 suggestions du HCR. Tous les messages sont trait\u00e9s de mani\u00e8re confidentielle. La bo\u00eete est plac\u00e9e dans la rue devant le bureau du HCR :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pri\u00e8re utiliser un papier pour \u00e9crire votre lettre<\/li>\n\n\n\n<li>Le message peut \u00eatre \u00e9crit dans n\u2019importe quelle langue<\/li>\n\n\n\n<li>Le message et la plainte peuvent \u00eatre anonymes<\/li>\n\n\n\n<li>N&rsquo;oubliez pas d&rsquo;\u00e9crire la date sur votre message<\/li>\n\n\n\n<li>Si vous nous laissez volontairement dans votre message votre nom et un moyen de vous contacter (t\u00e9l\u00e9phone ou adresse) cela nous aidera \u00e0 donner suite \u00e0 votre commentaire<\/li>\n<\/ul>\n\n\n\n<p>Un responsable du bureau ouvre la bo\u00eete toutes les deux semaines. <\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topics":[15],"audiences":[],"class_list":["post-130","page","type-page","status-publish","hentry","topics-contact"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/pages\/130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/comments?post=130"}],"version-history":[{"count":11,"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/pages\/130\/revisions"}],"predecessor-version":[{"id":448,"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/pages\/130\/revisions\/448"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/media?parent=130"}],"wp:term":[{"taxonomy":"topics","embeddable":true,"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/topics?post=130"},{"taxonomy":"audiences","embeddable":true,"href":"https:\/\/help.unhcr.org\/senegal\/wp-json\/wp\/v2\/audiences?post=130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}