UNHCR’s Cash Programme

Visit this page to schedule an appointment to register for Cash assistance by UNHCR

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UNHCR cash enrolment team will work in Baia Mare and Cluj in November. The dates will be confirmed and announced later. Due to the limited processing capacity, we kindly ask you to follow the link to pre-register for the visit. After that we will be able to invite you and all your family members to a dedicated day and time https://enketo.unhcr.org/single/7iuP2pWb 
Please fill up above form till Wednesday 9.11.22 so we will have time for proper planning.  
For additional details feel free to call our cash enrolment team hotline 0730295548 in Suceava 

UNHCR cash enrolment team will work in Constanta in November. The dates will be confirmed and announced later. Due to the limited processing capacity, we kindly ask you to follow the link to pre-register for the visit. After that we will be able to invite you and all your family members to a dedicated day and time https://enketo.unhcr.org/single/7iuP2pWb
Please fill up above form till Friday 11.11.22 so we will have time for proper planning.
For additional details feel free to call our cash enrolment team hotline +40724445274 in Galati


What is UNHCR’s financial cash assistance programme in Romania?

    • UNHCR is providing short-term financial cash assistance to meet the basic needs of eligible Ukrainians and third-country nationals who fled Ukraine due to the ongoing conflict.
    • Enrolment for financial cash assistance is separate from the registration for temporary protection conducted by the General Inspectorate for Immigration.
    • UNHCR does not conduct refugee registration for temporary protection or refugee status determination in Romania, as these fall under the responsibility of the Romanian Government. UNHCR highly encourages accessing the temporary protection status offered by Romanian authorities. Information by the General Directorate for Immigration to access this status can be found here.

How much money is provided as cash assistance?

  • Eligible recipients will receive 568 Ron per person, per month.
  • Financial cash assistance is provided one time per month, for a maximum period of three months.

Who is eligible for UNHCR financial cash assistance?

You and your family are eligible for financial cash assistance if you meet the following criteria:

  1. You are Ukrainian or a third-country national displaced from Ukraine because of the conflict,
  2. You have stayed in Romania for at least 7 days,
  3. You or your family have any of the following situations:
  • A family with one or more persons with a disability and/or serious medical condition;
  • Single parent with no other adult member (between 18 to 60-year-old);
  • A family headed by a person above 60-year-old with no other adult member (between 18 to 60-year-old);
  • A family with one or more children (under the age of 18) including child(ren) (under the age of 18) separated from their parents or legal caregiver
  • A family with a pregnant woman;
  • Single women who are alone;

*Please note*

Those that have requested asylum from the General Inspectorate for Immigration are not eligible for UNHCR Financial Cash Assistance, as they will receive assistance directly from the General Inspectorate for Immigration (GII).

Families that are receiving similar cash assistance from other humanitarian organizations, NGOs, UN Agencies, etc. are not eligible for UNHCR financial cash assistance. This applies when the amount of assistance received is 500 RON or more per person per month and the assistance is provided for at least 3 months.


How can I schedule an appointment to enroll for financial cash assistance?

  • See the information above on how to schedule an appointment on this page
  • After you request an appointment by filling out the form, UNHCR will send you an SMS. Due to the very high volume of requests,the text message may take up to several weeks to be sent to you, after your request.

I did not get a stamp in my passport. Am I still eligible?

  • Yes. To be eligible for financial cash assistance you only must have been displaced from Ukraine because of the conflict and you must have stayed in Romania for at least 7 days.
  • When you come to the UNHCR Financial Cash Enrolment Point for your appointment, please bring any type of evidenceyou have that can show your date of entry to Romania.

Where are UNHCR’s Financial Cash Enrolment Points? When are they open?

  • Bucharest: At ROMEXPO – Bulevardul Marasti 65-67. Phone number: +40724445293 /+40724745515. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
  • Brasov: Strada Institutului 35, Brasov (CATTIA). Phone number: 0725178835.  This is open 5 days a week (Monday-Friday) from 9:00am – 5:00pm. Closed on weekends.
  • Galati: Strda Movilei 2-8, Galati.  Phone number: 0724445274. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
  • Iasi: Center for Humanitarian and Social Aid, 141 Soseaua Nicolina, Iasi. Phone number: 0724445376. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
  • Suceava: Mihail Sadoveanu 9A, Suceava. Phone number: 0730295548. This is open 5 days a week (Monday-Friday) from 9:00am – 5:00pm. Closed on weekends.
  • Please check our website regularly for updates on other Financial Enrolment Points opened in Romania.

What should I bring to my enrolment appointment?

  • For each family member, you should bring any of the following documents for identification if available:
    • International passport;
    • any document showing your Ukrainian Tax number;
    • Temporary Protection Permit;
    • Internal passport;
    • National identity card;
    • if any of the above is not available, bring any other document that can prove the identity of each family member.
  • You may show documents that are not available physically through the DIAA mobile application
  • You should also bring any document that proves your date of entry into Romania.
  • Please remember to bring an active Romanian or Ukrainian mobile phone number. You cannotshare phone numbers between different families.
  • Children in Romania without their parent(s) or legal guardian but under the care of an adult relative(s) should be accompanied by that relative and will be considered as one family unit when enrolling in the cash assistance programme.
  • Children under 18 years of age who are in Romania without parents or family members and do not have anyone to accompany them for enrolment, should contact their social worker or legal representative, or contact UNHCR at 021 201 7873/+40 723 653651 for counselling.

How do I get the financial cash assistance once I am enrolled?

  • After receiving an appointment, families and individuals will go to a designated Financial Cash Enrollment Point run by UNHCR, where they will provide information and fingerprints for enrollment in a secure database (UNHCR is notregistering you as a refugee, as this is done by the government). All eligible family members must come in person to the enrolment point, including children. Children 5 years and older will be fingerprinted.
  • About 7 days after enrolling, you will receive your cash (568 RON per person) via your preferred modality:
    1. Bank transfer into your Romanian bank account
    2. Receive an SMS with your cash pick-up code and withdraw cash from designated cash points. Within 7 days after receiving an SMS, you should go with your ID to withdraw the financial cash assistance from any Smith & Smith cash pick-up point. Information on the location and opening hours are available here.
  • Each month, you will receive a new payment depending on the option chosen modality of bank transfer or cash pick-up. Assistance is one time per month, for 3 months.
  • If you change your phone or lose your unique code, you should return to a UNHCR Financial Cash Enrollment Point with your identity documents.

Why do I need to provide my fingerprints to receive cash assistance from UNHCR?

  • Enrolling your fingerprints helps to protect your unique access to financial cash assistance and guard against fraud. This is because it is very difficult for someone else to copy your fingerprints and pretend to be you.
  • UNHCR is not collecting your fingerprints as part of any refugee registration or status determination. It is only for humanitarian assistance purposes.
  • All of your information, including your fingerprints, will be stored in a secure UNHCR database. UNHCR will not share your fingerprints or that of your family members with any other organization or institution.