Cash for Winter Assistance Programme  


What is UNHCR’s winter cash assistance programme in Romania?

UNHCR is providing one-time cash assistance of 720 RON per person to meet winterrelated expenses for eligible Ukrainians and third-country nationals who are displaced due to the ongoing conflict in Ukraine. Not everyone who enrolls for the programme will be found eligible. 


Who is eligible for UNHCR’s winter cash assistance programme?

You and your family are eligible for winter cash assistance if you meet the following criteria: 

  1. Displaced from Ukraine (Ukrainian, stateless and third-country nationals) due to the impact of the international conflict; 
  2. Registered under Temporary Protection status in Romania for at least thirty (30) days. Information by the General Directorate for Immigration to access this status can be found here 
  3. Have resided in Romania for at least 30 days prior to UNHCR enrollment for the winter cash assistance; 
  4. Is enrolled with UNHCR but was not previously interviewed for UNHCR’s Cash for Protection programme, or did not benefit from the Cash for winter programme in 2023,  or  the family is not yet enrolled with UNHCR. 
  5. Not receiving multipurpose cash or voucher assistance from other sources here in Romania (equivalent of 600 RON or more) or in other countries in Europe where UNHCR is providing similar cash assistance.                    

    AND
  6. The family meets at least one of the following categories:  
  • Has a disability and/or serious medical condition; 
  • Has a single parent with no other adult who is able to work in the family; 
  • Has an adult of at least 60 years old with no other adult in the family who is able to work; 
  • Has four or more family members in the household; 
  • Is a single youth between 18 and 21 years old.

If you do not meet the above-stated criteria, you will not be granted an interview. 

How can I request an appointment? 

  • Refugees who meet the eligibility criteria can request an appointment through the link: HERE
  • You will be contacted through a phone call to visit the nearest UNHCR enrolment center for a brief verification to determine eligibility for the cash for winter related expenses. 
  • You will receive a text message to your mobile phone indicating the date, time, and location of your appointment. Please show the appointment you received through text message at the reception of the enrollment center. 

Can I approach an enrolment center or contact UNHCR to request an appointment or determine my eligibility for the winter cash assistance programme? 

Please do not approach the UNHCR enrolment centers or contact the UNHCR hotline to request an appointment or inquiry about your eligibility. Requests can only be made and considered when submitted through the online form.  


I have changed my phone number. Can I update it remotely by e-mail or phone?

If you have changed your SIM card, lost your SIM card, or have other problems with your number, you need to physically visit the nearest UNHCR enrolment center to update your records and phone number. However, if you do not know the location of the enrolment center, please consult the list below or call one of the enrolment centers.   

  • Bucharest: At pavilion G5 ROMEXPO – Bulevardul Marasti 65-67. Phone numbers: 0724445293/40724745515 This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends. 
  • Brasov: Strada Bogdan Petriceicu Hasdeu, no. 13, Brașov. Phone number: 0753393208.  This is open 5 days a week (Monday-Friday) from 9:00am – 5:00pm. Closed on weekends. 
  • Galati: Strada Movilei 2-8, Galati.  Phone number: 0724445274. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends. 
  • Constanta: Strada Călărași 17B, Constanța. Phone number: 0724381524. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends. 
  • Suceava: Str. Mihail Sadoveanu 9A. Phone number: 0730295548. This is open 5 days a week (Monday-Friday) from 9:00am – 5:00pm. Closed on weekends. 

What should I do if I want to change my family composition (birth of babies, marriages and divorces, death of family members) or family focal point?

In case of a change in your family composition, all family members need to be physically present in one of the nearest UNHCR enrolment centers to update your details and all supporting documentation in the UNHCR database. When in doubt, you may contact UNHCR at +40 723 653651 for more information. 


Is it mandatory to provide/update my bank details?

It is not a mandatory requirement, but it is highly recommended to update your bank details in UNHCR’s database as well as to ensure that your bank account is active. Should you be found eligible for this program, UNHCR will send the cash assistance to your bank account, which will enable you to withdraw your assistance based on your need, and convenience.
Unlike the pickup codes, there is no expiry date for withdrawing your
assistance from your bank account. 
 


Can I update my bank details by e-mail or by calling the UNHCR Hotline?

No, for security reasons we recommend that you personally visit the nearest UNHCR enrolment center to update your banking details in UNHCR’s system. 


What documents do I need to provide about my bank account?

You need to provide UNHCR staff in the enrolment centers the banking details (IBAN number and the date when the account was opened). You may request your bank to provide you with the remittance form/details of your account, so that UNHCR can send you cash assistance should you be found to be eligible for it. At this time, the bank details are required for Romanian bank accounts, while bank accounts from Ukraine or other countries cannot be considered.  


Can I provide my Revolut details?

For the moment only details of Romanian banks can be used for UNHCR’s winter cash assistance disbursement. We cannot accept Revolut or other similar online banking systems. 


Where are UNHCR’s Cash Enrolment locations and when are they open?

  • Bucharest: At pavilion G5 ROMEXPO – Bulevardul Marasti 65-67. Phone numbers: 0724445293/40724745515 This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
  • Brasov: Strada Bogdan Petriceicu Hasdeu, no. 13, Brașov. Phone number: 0753393208.  This is open 5 days a week (Monday-Friday) from 9:00am – 5:00pm. Closed on weekends.
  • Galati: Strada Movilei 2-8, Galati.  Phone number: 0724445274. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
  • Constanta: Strada Călărași 17B, Constanța. Phone number: 0724381524. This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
  • Suceava: Str. Mihail Sadoveanu 9A. Phone number: 0730295548. This is open 5 days a week (Monday-Friday) from 9:00am – 5:00pm. Closed on weekends.

Please note that you will only be interviewed for UNHCR’s new cash assistance program if you have been invited to an appointment at one of UNHCR’s enrolment centres.     


I received the invitation to visit the nearest UNHCR enrollment center. What should I bring to my appointment?

All family members need to be present in the enrolment center. For each family member you should bring the following documents for identification, if available:  

  • International passport; 
  • Any document showing your Ukrainian Tax number; 
  • Temporary Protection Permit for Romania; 
  • Internal passport; 
  • National identity card; 
  • Birth certificate for children under 18 years old; 
  • Marriage certificate; 
  • Medical documents confirming disability or specific medical conditions; 
  • If any of the above is not available, bring any other document that can prove the identity for each family member and relationship of the family members. 
  • You may show documents that are not available physically through the DIIA mobile application  
  • You should also bring any document that proves your date of entry into Romania. 
  • Please remember to bring your Romanian mobile phone number. You cannot share phone numbers between different families. 

Children under 18 years of age who are in Romania without parents or family members and do not have anyone to accompany them for enrolment, should contact their social worker or legal representative, or contact UNHCR at +40 723 653651 for counselling. 


What should I do if I lose my Proof of Enrolment document?

Please visit the nearest UNHCR enrolment center so that UNHCR staff can support you to reprint your Proof of Enrolment document. Please ensure to have your passport with you when visiting UNHCR enrolment centers. 


Do I need a Proof of Enrolment document for picking up assistance from MoneyGram, a bank?

  • The documentary requirements for MoneyGram are the UNHCR Proof of Enrolment, your passport/identity document containing your photo, your temporary protection permit for Romania and your pick-up code from MoneyGram. 
  • The documentary requirements for Romanian banks are: owning a bank account/account number and identity document with your photo, such as passport, to cash out your assistance from the counter. Should you choose to withdraw your assistance from an ATM, you need to have your debit/bank smart card.  

How much time do I have for picking up the cash assistance when sent through MoneyGram?

From the time you have received the SMS with your MoneyGram pickup code, you have a total of 20 calendar days to go to any MoneyGram branch and retrieve the cash. The cash assistance will return to UNHCR if the cash assistance is not withdrawn within 20 days.