{"id":122,"date":"2024-09-11T11:37:13","date_gmt":"2024-09-11T11:37:13","guid":{"rendered":"https:\/\/help.unhcr.org\/myanmar\/?page_id=122"},"modified":"2026-06-12T10:27:56","modified_gmt":"2026-06-12T10:27:56","slug":"suggestion-complaints","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/myanmar\/suggestion-complaints\/","title":{"rendered":"Questions, Suggestion &amp; Complaints"},"content":{"rendered":"\n<p>If you did not find the information you were looking for on this website or would like to share suggestions or complaints, you can contact us through the contact form below.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As we receive many queries daily, we thank you for your patience while we try our best to get back to you soon.<\/li>\n\n\n\n<li>Please leave your phone number and e-mail address so we can follow up on your query.&nbsp;<\/li>\n\n\n\n<li>You also have the right to file a report or complaint in person, or on behalf of someone else.<\/li>\n\n\n\n<li>You can also leave your suggestions or complaints in one of the complaint\/suggestion boxes in UNHCR or partner offices or inform a partner organization that you want to file a report. A UNHCR staff member or partner staff will then contact you to follow up.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How do I know that the information I submit through the contact form will be kept confidential?<\/h3>\n\n\n\n<p>Any information you share with us will be treated confidentially. By submitting this form, you acknowledge that UNHCR processes its content in order to respond to your question, suggestion or complaint. Please note that UNHCR may share the content of your message with trusted partners if they are able to assist you.<\/p>\n\n\n\n<div class=\"forminator-guttenberg\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-899 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-899\" data-uid=\"6a390c67ad3fa\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-899\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-899 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"899\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a390c67ad3fa\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a390c67ad3fa\" id=\"forminator-field-name-1_6a390c67ad3fa-label\" class=\"forminator-label\">Full name (required) <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a390c67ad3fa\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a390c67ad3fa\" id=\"forminator-field-phone-1_6a390c67ad3fa-label\" class=\"forminator-label\">Telephone (optional)<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a390c67ad3fa\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" data-national_mode=\"disabled\" data-country=\"mm\" data-validation=\"international\" \/><\/div><\/div><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a390c67ad3fa\" id=\"forminator-field-email-1_6a390c67ad3fa-label\" class=\"forminator-label\">Email (required) <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a390c67ad3fa\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-899__field--select-1_6a390c67ad3fa\" id=\"forminator-form-899__field--select-1_6a390c67ad3fa-label\" class=\"forminator-label\">Subject <span class=\"forminator-required\">*<\/span><\/label><select  id=\"forminator-form-899__field--select-1_6a390c67ad3fa\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Please select a subject\" data-search=\"false\" data-search-placeholder=\"Please select a subject\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-899__field--select-1_6a390c67ad3fa-label\"><option value=\"\"  >Please select a subject<\/option><option value=\"one\"  data-calculation=\"0\">Arbitrary arrest and detention<\/option><option value=\"two\"  data-calculation=\"0\">Asylum<\/option><option value=\"Camp-issue\"  data-calculation=\"0\">Camp issue<\/option><option value=\"Evacuation\"  data-calculation=\"0\">Evacuation<\/option><option value=\"Family-reunification\"  data-calculation=\"0\">Family reunification<\/option><option value=\"Human-trafficking\"  data-calculation=\"0\">Human trafficking<\/option><option value=\"Humanitarian-assistance\"  data-calculation=\"0\">Humanitarian assistance<\/option><option value=\"Job-and-volunteer-opportunity\"  data-calculation=\"0\">Job and volunteer opportunity<\/option><option value=\"Legal-advice-assistance\"  data-calculation=\"0\">Legal advice\/assistance<\/option><option value=\"Medical-assistance\"  data-calculation=\"0\">Medical assistance<\/option><option value=\"Processing-of-personal-data-by-UNHCR\"  data-calculation=\"0\">Processing of personal data by UNHCR<\/option><option value=\"Refugee-status-application\"  data-calculation=\"0\">Refugee status application<\/option><option value=\"Report-sexual-exploitation-and-abuse\"  data-calculation=\"0\">Report sexual exploitation and abuse<\/option><option value=\"Reporting-fraud\"  data-calculation=\"0\">Reporting fraud<\/option><option value=\"Resettlement\"  data-calculation=\"0\">Resettlement<\/option><option value=\"UNHCR-card-renewable\"  data-calculation=\"0\">UNHCR card renewable<\/option><option value=\"custom_option\"  data-calculation=\"0\">Other<\/option><\/select><div class=\"forminator-field forminator-custom-input\"><input id=\"custom-forminator-form-899__field--select-1_6a390c67ad3fa\" name=\"custom-select-1\" class=\"forminator-input\" aria-label=\"Other\" value=\"\" \/><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a390c67ad3fa\" id=\"forminator-field-textarea-1_6a390c67ad3fa-label\" class=\"forminator-label\">Message <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6a390c67ad3fa\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"captcha-1\" class=\"forminator-field-captcha forminator-col forminator-col-12 \"><div class=\"forminator-captcha-left forminator-turnstile\" data-theme=\"auto\" data-language=\"en-us\" data-sitekey=\"0x4AAAAAACOI8K8pnRaY__SY\" data-size=\"normal\"><\/div> <\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"27ac434de0\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/myanmar\/wp-json\/wp\/v2\/pages\/122\" \/><input type=\"hidden\" name=\"form_id\" value=\"899\"><input type=\"hidden\" name=\"page_id\" value=\"122\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/help.unhcr.org\/myanmar\/suggestion-complaints\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\n\n\n<div id=\"button-block-a-11\" class=\"wp-block-help-unhcr-button-block-a button-block-a content-listing__seven-styles content-listing__button-style\"><h2 class=\"button-block-a__heading pb-16 mb-30\" id=\"\">Related Information:<\/h2><div class=\"button-block-a__row button-block-a__one-column content-listing__button-style u-justify-start\"><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/myanmar\/reporting-fraud-and-misconduct\/\">Reporting Fraud and Misconduct<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/myanmar\/reporting-sexual-exploitation-and-abuse\/\">Reporting Sexual Exploitation and Abuse<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/myanmar\/about-unhcr-in-myanmar\/\">About UNHCR in Myanmar<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/myanmar\/family-tracing\/\">Family Tracing<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded fw-bolder button-block-a__inner btn-info\"><p data-button-center-icon=\"\" class=\"button-block-a__inner-text\"><a href=\"https:\/\/help.unhcr.org\/myanmar\/contact-us\/\">Contact us<\/a><\/p><div class=\"button-block-a__sub-text-wrap\"><svg class=\"help-icon-arrow\" width=\"20\" height=\"20\" viewBox=\"0 0 15 15\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.55269 1.65017C4.59913 1.60652 4.65431 1.57189 4.71505 1.54826C4.7758 1.52462 4.84092 1.51246 4.90669 1.51246C4.97245 1.51246 5.03758 1.52462 5.09832 1.54826C5.15907 1.57189 5.21424 1.60652 5.26069 1.65017L11.2607 7.27517C11.3073 7.31872 11.3442 7.37044 11.3694 7.42739C11.3946 7.48434 11.4076 7.54539 11.4076 7.60705C11.4076 7.66871 11.3946 7.72976 11.3694 7.7867C11.3442 7.84365 11.3073 7.89538 11.2607 7.93892L5.26069 13.5639C5.1668 13.6519 5.03946 13.7014 4.90669 13.7014C4.77391 13.7014 4.64657 13.6519 4.55269 13.5639C4.4588 13.4759 4.40606 13.3565 4.40606 13.232C4.40606 13.1076 4.4588 12.9882 4.55269 12.9002L10.1997 7.60705L4.55269 2.31392C4.50612 2.27038 4.46918 2.21865 4.44397 2.16171C4.41877 2.10476 4.40579 2.04371 4.40579 1.98205C4.40579 1.92039 4.41877 1.85934 4.44397 1.80239C4.46918 1.74544 4.50612 1.69372 4.55269 1.65017Z\" fill=\"currentColor\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M5.23806 1.28613C4.95553 1.28613 4.67273 1.38737 4.45704 1.58958C4.02539 1.99399 4.02539 2.64981 4.45704 3.05423L9.19945 7.49998L4.45704 11.946C4.02539 12.3504 4.02539 13.0062 4.45704 13.4106C4.88842 13.8151 5.58796 13.8151 6.01934 13.4106L11.5428 8.23244C11.9741 7.82802 11.9741 7.1722 11.5428 6.76778L6.01934 1.58958C5.80365 1.38737 5.52086 1.28613 5.23806 1.28613Z\" fill=\"currentColor\"><\/path><\/svg><\/div><\/div><\/div><div class=\"btn-info content-listing__item button-block-a__item show-items-hover-wrap btn-has-center-icon\" data-button-style=\"btn-info\" data-button-has-image-icon=\"no\"><div class=\"btn rounded 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