{"id":3431,"date":"2022-01-06T10:32:21","date_gmt":"2022-01-06T10:32:21","guid":{"rendered":"https:\/\/help.unhcr.org\/mexico\/?page_id=3431"},"modified":"2026-05-27T08:53:06","modified_gmt":"2026-05-27T08:53:06","slug":"boite-de-commentaires","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/mexico\/fr\/boite-de-commentaires\/","title":{"rendered":"Bo\u00eete de commentaires"},"content":{"rendered":"\n<p>Utilisez ce formulaire pour partager vos commentaires concernant l\u2019accueil et les services du Haut Commissariat des Nations Unies pour les r\u00e9fugi\u00e9s (ACNUR) et de ses organisations partenaires. Vous pouvez l\u2019utiliser pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Donner des suggestions afin d\u2019am\u00e9liorer notre accueil et nos programmes.<\/li>\n\n\n\n<li>Indiquer si le traitement du personnel a \u00e9t\u00e9 bon ou mauvais.<\/li>\n\n\n\n<li>Signaler une mauvaise conduite du personnel, envers vous ou envers d\u2019autres personnes. Cela inclut le harc\u00e8lement, l\u2019exploitation ou les abus sexuels.<\/li>\n<\/ul>\n\n\n\n<p>Les informations que vous fournissez ici resteront confidentielles et, si vous le souhaitez, vous pouvez le faire de mani\u00e8re anonyme.<br><br>Cela n\u2019affectera pas vos d\u00e9marches ni aucun processus avec l\u2019ACNUR.<\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3214-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3214\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/mexico\/fr\/wp-json\/wp\/v2\/pages\/3431#wpcf7-f3214-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3214\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3214-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<style type=\"text\/css\">.wpcf7-form .row input[type=\"text\"].custom-width { width: auto; }\n<\/style>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-date\">Date (*) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-date\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"contact-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-date\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6 col-sm-12\"\n<label for=\"contact-city\">\n\t\t<p>Ville (*) <br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"contact-city\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-city\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><label for=\"contact-experience\"> Partagez votre exp\u00e9rience (*) <\/label>\n\t\t<\/p>\n\t\t<div id=\"messagetext\">\n\t\t\t<div id=\"messagetextcontent\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-experience\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"contact-experience\" aria-required=\"true\" aria-invalid=\"false\" name=\"contact-experience\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><label for=\"contact-comments\"> Quand et o\u00f9 cela s'est-il produit? Partagez autant de d\u00e9tails que possible (*) <\/label>\n\t\t<\/p>\n\t\t<div id=\"messagetext\">\n\t\t\t<div id=\"messagetextcontent\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-comments\"><textarea cols=\"40\" rows=\"10\" maxlength=\"3000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"contact-comments\" aria-required=\"true\" aria-invalid=\"false\" name=\"contact-comments\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><label for=\"contact-info\">Votre commentaire peut \u00eatre anonyme, sans votre nom, mais si vous voulez recevoir une r\u00e9ponse de notre part, vous devez inclure vos coordonn\u00e9es. Indiquez le moyen de communication pr\u00e9f\u00e9r\u00e9 par lequel vous aimeriez recevoir une r\u00e9ponse (courriel ou t\u00e9l\u00e9phone). Si vous changez vos coordonn\u00e9es, veuillez nous en informer. (*) <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"col-md-12 col-sm-12\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-info\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"contact-info\" value=\"Je ne souhaite pas \u00eatre contact\u00e9 (e), je voulais juste signaler ce qui s&#039;est pass\u00e9.\" \/><span class=\"wpcf7-list-item-label\">Je ne souhaite pas \u00eatre contact\u00e9 (e), je voulais juste signaler ce qui s&#039;est pass\u00e9.<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"contact-info\" value=\"Je souhaite \u00eatre contact\u00e9(e) et obtenir une r\u00e9ponse.\" \/><span class=\"wpcf7-list-item-label\">Je souhaite \u00eatre contact\u00e9(e) et obtenir une r\u00e9ponse.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t<p><label for=\"contact-name\">Nom: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t<p><label for=\"contact-telephone\">T\u00e9l\u00e9phone: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-telephone\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-telephone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t<p><label for=\"contact-email\">Adresse \u00e9lectronique: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" id=\"contact-Email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"contact-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t<p><label for=\"contact-age\">\u00c2ge: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-age\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-age\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-age\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><label for=\"contact-gender\">Genre <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-gender\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-gender\"><option value=\"\">-- Veuillez s\u00e9lectionner votre sexe --<\/option><option value=\"F\u00e9minin\">F\u00e9minin<\/option><option value=\"Masculin\">Masculin<\/option><option value=\"Non binaire\">Non binaire<\/option><option value=\"Autre\">Autre<\/option><option value=\"Je pr\u00e9f\u00e8re ne pas le partager\">Je pr\u00e9f\u00e8re ne pas le partager<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><label for=\"contact-nationality\">Nationalit\u00e9: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-nationality\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-nationality\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-nationality\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><label for=\"contact-more-info\">En communiquant vos donn\u00e9es, vous autorisez le personnel de l\u2019ACNUR \u00e0 vous contacter pour assurer un suivi. Toutes les informations re\u00e7ues seront trait\u00e9es de mani\u00e8re confidentielle et conform\u00e9ment \u00e0 la Politique sur la protection des donn\u00e9es personnelles des personnes relevant de la comp\u00e9tence de l\u2019ACNUR (<a href=\"https:\/\/www.refworld.org\/cgi-bin\/texis\/vtx\/rwmain\/opendocpdf.pdf?reldoc=y&docid=58aadc2b4\"> Pol\u00edtica Sobre Protecci\u00f3n de Datos Personales de Personas de Inter\u00e9s del ACNUR<\/a>). <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><label for=\"contact-more-info\">Vous pouvez aussi nous contacter par courriel \u00e0 l\u2019adresse <a href=\"mailto:mexmeatencion@unhcr.org\">mexmeatencion@unhcr.org<\/a>, nous appeler au num\u00e9ro (sans frais) 800 226 8769 (Mexique) ou encore, demander \u00e0 une personne de l\u2019ACNUR de s\u2019occuper personnellement de votre plainte. <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12 col-sm-12\">\n\t\t\t<p><label for=\"contact-thanks\">Merci pour vos commentaires ! <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\" style=\"width: 95%; margin-bottom: 1em\">\n\t\t<div class=\"col-md-6 col-sm-12\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner hp-btn hp-btn-ok\" id=\"submit\" type=\"submit\" value=\"Envoyer la Demande\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Utilisez ce formulaire pour partager vos commentaires concernant l\u2019accueil et les services du Haut Commissariat des Nations Unies pour les r\u00e9fugi\u00e9s (ACNUR) et de ses organisations partenaires. Vous pouvez l\u2019utiliser pour : Les informations que vous fournissez ici resteront confidentielles et, si vous le souhaitez, vous pouvez le faire de mani\u00e8re anonyme. Cela n\u2019affectera pas [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3431","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/pages\/3431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/comments?post=3431"}],"version-history":[{"count":3,"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/pages\/3431\/revisions"}],"predecessor-version":[{"id":7898,"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/pages\/3431\/revisions\/7898"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/mexico\/fr\/wp-json\/wp\/v2\/media?parent=3431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}