Where to find Help in Luxembourg

The Ombudsman is the Mediator of the Grand-Duchy of Luxembourg. You can contact the Ombudsman directly if you believe that a state, municipal or any other public authority did not function in line with its mission or with the usual practice, laws or regulations.

You can lodge a complaint to the Ombudsman office through:

• a written complaint using this online form or
• making an oral assertion at the Ombudsman’s secretariat (read more about this on their website)

For specific concerns about children, the “Ombudsman fir Kanner a Jugendlecher” can be contacted at +352 28 37 36 35.

This organization offers free information and administrative assistance on immigration and residence matters through its service “Guichet Info Migrants”.

• Address: 10-12, rue Auguste Laval, L-1922 Luxembourg
• An appointment needs to be made by email: [email protected]
• Email address: [email protected] (general email)
• Telephone: +352 43 83 33 1
• Visit their website
• Free service

This association platform receives and advises individuals and families who have newly arrived to help them integrate into Luxembourg society. The organization offers personalized consultations, help with administrative procedures, support for associations with immigration backgrounds, workshops on the use of digital tools and language courses. Every year, the CLAE organises the Festival des migrations, des cultures et de la citoyenneté.

• Address: 26, rue de Gasperich, L-1617 Luxembourg
• Opening hours: an appointment needs to be made by phone (+352 29 86 86-1, from Monday to Friday 9.00 – 13.00 and 14.00 – 18.00)
• Email address: [email protected]
• Visit their website
• Free service

This organization’s mission is to help vulnerable people live with dignity and be self-reliant. They provide multiple services aimed at supporting asylum-seekers (international protection applicants) as well as beneficiaries of temporary protection. The relevant contact details are listed below.

• Service Migrants et Réfugiés: the service informs and assists migrants, especially asylum-seekers (international protection applicants), throughout their stay in Luxembourg.
• Address: 13, rue Bragance, L-1255 Luxembourg
• Opening hours: an appointment needs to be made by email ([email protected]) or phone (+352 2755-5400, from Monday to Friday 8.00 – 18.00)
• Visit their website
• Free service

LISKO – Lëtzebuerger Integratioun a Sozialkohäsiouns-Zenter

The center offers information and orientation services to all beneficiaries of temporary protection, as well as social support to beneficiaries of temporary protection who have been accommodated by the Luxembourg Red Cross in host families or in private accommodation.

• • Address: 13, rue de Bragance, L-1255 Luxembourg
  • Opening hours: 8.00 – 17.00
  • Social support service for beneficiaries of temporary protection: Monday 13.00 – 15.00 and Wednesday 9.30 – 11.30
  • Email address: [email protected]
  • Telephone: 2755-5600
  • Visit their Website or their Facebook page
  • Free service

Restoring Family Links (RLF) service: the service helps to restore or maintain family unity and find out the fate of missing relatives for those who have lost contact with their families because of a humanitarian crisis (conflict, natural disaster, migration).

• Visit their website
• See also: Family Reunification

This organization offers protection, support and social, psychological, legal and educational assistance to people in distress.

• Address: 2 Rue du Fort Elisabeth, L-1463 Luxembourg
• Opening hours: Monday to Friday 9.00 – 17.00, appointment not necessary
• Telephone: 28 588 001. Phone numbers of the different services can be found on this webpage
• Visit their website
• Free service

HUT – Hëllef um Terrain is an association whose mission is to prevent and combat all forms of human suffering, particularly insecurity, poverty, and discrimination.

A range of aid services are offered to people affected by precariousness, poverty, exclusion, and homelessness, as well as to refugees and migrants. Special attention is given to children, young people, and their families.

It offers asylum-seekers (international protection applicants), refugees, beneficiaries of temporary protection and stateless persons information on administrative procedures, as well as on many aspects related to life in Luxembourg.

Through reception, social follow-up, thematic training workshops, accommodation in centers and independent housing and help in finding a job and housing, they prepare their target audience to take their place in society.

It is preferrable to fix an appointment either by phone  (+352 26 155 350, from Monday to Friday, 9.00 – 12.00 and 14.00 – 17.00) or by email ([email protected])

• Email address: [email protected]
• Telephone: +352 26 155 351 (Accueil social)
• hut.lu
• Free service

This organization’s mission is to accompany, serve and defend refugees, especially those aged between 12 and 28. They support refugees in the long term to allow for their integration.

Besides, they also assist people falling under a Dublin asylum procedure and those being held at the Findel detention center. Language courses for people who have newly arrived are also offered.

• Address: 23, avenue Gaston Diderich, L-1420 Luxembourg
• Opening hours: Tuesday to Saturday, 10.00-17.00 (hours may vary).

The organization holds consultations on Tuesdays and Thursdays 13.00 – 15.00 and on Saturdays 10.00 – 12.00. Appointment by email ([email protected]) or phone (+352 621825825) is encouraged.

• Email address: [email protected] (general email)
• Visit their website
• Free service

the organization undertakes actions in favor of the most disadvantaged, who do not have access to the national health system, offering them access to primary health care, through free medical and psychosocial consultations.

• Address: 30, Dernier Sol, Bonnevoie (Luxembourg-Ville) or 3, Quartier, Esch-sur-Alzette
• Opening hours: the center in Bonnevoie operates on Mondays and Fridays 10.00 – 12.00, on Tuesdays 15.00 – 17.00 (only for women and children) and on Wednesdays 18.00 – 20.00.

The center in Esch-sur-Alzette operates on Thursdays 10.00 – 12.00.

Appointment not necessary.

• Email address: [email protected]
• Telephone: +352 28 89 23 71
• Visit their website
• Free service

This organization helps refugees, asylum-seekers (international protection applicants) and rejected asylum-seekers (international protection applicants) to defend and exercise their rights.

• Address: 4, rue Mathias Hart L-1717 Luxembourg.
• Opening hours: Monday to Friday 10.00 – 19.00. Appointment on site, by phone (secretariat: +352 621 811 162, they can also be contacted on WhatsApp) or email ([email protected]) is necessary.
• Visit their website
• Free service

A project of the Archdiocese of Luxembourg which aims to welcome, integrate and advocate for refugees and those seeking asylum (international protection). Groups of volunteers in the parishes, associations and religious communities help them by providing language courses, socio-cultural activities and material support.

• Address: 4, rue Génistre, B.P. 419. L-2014 Luxembourg
• Opening hours: appointment needs to be made by email ([email protected]) or phone (+352 621 981 482)
• Visit their website
• Free service

the organization supports the socio-cultural and professional integration of refugees and asylum seekers (international protection applicants) through individualized mentoring, volunteering opportunities and targeted training to facilitate access to the employment market.

• Address: 4, rue Mathias Hardt, L-1717 Luxembourg
• Opening hours: Monday to Friday, 9.00 – 18.00 or on appointment:
  • by email [email protected] or
  • by completing this registration form 
• Telephone: +352 691 110 610 or +352 691 224 776
• Visit their website
• Free service