{"id":494,"date":"2020-10-27T15:37:24","date_gmt":"2020-10-27T15:37:24","guid":{"rendered":"http:\/\/help.unhcr.org\/kenya\/?page_id=494"},"modified":"2024-09-27T09:47:13","modified_gmt":"2024-09-27T09:47:13","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/kenya\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-background has-medium-font-size\" style=\"background-color:#cce3f2\"><strong>You can contact us:<\/strong><\/h2>\n\n\n\n<p><strong>By mail <\/strong>\u2709\ufe0f:  UNHCR, United Nations Complex, UN Avenue, Gigiri, P.O. Box43801-00100, Nairobi, Kenya<\/p>\n\n\n\n<p><strong>By e-mail <\/strong>? : <strong><a href=\"mailto:helpline.kenya@unhcr.org\">helpline.kenya@unhcr.org<\/a><\/strong> (you can write in any language you wish)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are in <strong>Kakuma<\/strong>, you can also contact us at <a href=\"mailto:kenkaprt@unhcr.org\">kenkaprt@unhcr.org<\/a><\/li>\n\n\n\n<li>If you are in <strong>Dadaab<\/strong>, you can also contact us at <a href=\"mailto:kendaprt@unhcr.org\">kendaprt@unhcr.org<\/a> <\/li>\n<\/ul>\n\n\n\n<p><strong>By phone <\/strong>?: UNHCR Help Line <a href=\"tel:+2541517\"><strong>1517<\/strong><\/a> (Free and available every day of the week 24\/7)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our operators are trained to counsel you on the procedures, rights and obligations, including details on services available in your area, and advice and information relevant to your individual situation.<\/li>\n<\/ul>\n\n\n\n<p><strong>By completing the Contact form:<\/strong><\/p>\n\n\n\n<p>Please leave your full name, phone number and email to facilitate UNHCR\u2019s follow-up on your query. <\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f496-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"496\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/kenya\/wp-json\/wp\/v2\/pages\/494#wpcf7-f496-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"496\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f496-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<style type=\"text\/css\">.wpcf7-form .row input[type=\"text\"].custom-width { width: auto; }\n<\/style>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-name\">Full name (required) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"contact-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-telephone\">Telephone\/Cellular phone (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-telephone\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-telephone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-email\">Your email (optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" id=\"contact-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"contact-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12>\n\t\t<p><label for=\"contact-filenumber\">Your file number (optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-filenumber-part-a\"><input size=\"3\" maxlength=\"3\" minlength=\"3\" class=\"wpcf7-form-control wpcf7-text custom-width\" id=\"contact-filenumber-part-a\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-filenumber-part-a\" \/><\/span> &nbsp; \u2014 &nbsp; <span class=\"wpcf7-form-control-wrap\" data-name=\"contact-filenumber-part-b\"><input size=\"2\" maxlength=\"2\" minlength=\"2\" class=\"wpcf7-form-control wpcf7-text custom-width\" id=\"contact-filenumber-part-b\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-filenumber-part-b\" \/><\/span> &nbsp; C &nbsp; <span class=\"wpcf7-form-control-wrap\" data-name=\"contact-filenumber-part-c\"><input size=\"5\" maxlength=\"5\" minlength=\"5\" class=\"wpcf7-form-control wpcf7-text custom-width\" id=\"contact-filenumber-part-c\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-filenumber-part-c\" \/><\/span><br \/>\n<label for=\"contact-moreinfo\" style=\"margin-top:5px;color:#666;\"><i>In order for us to follow up on your case, please provide your file number (for example: <em>123 - 45 C 67890<\/em>)<\/i><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><label for=\"contact-name\">Service (required) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"service-menu\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"service-menu\"><option value=\"\">-- Please select --<\/option><option value=\"Health\">Health<\/option><option value=\"Registration\">Registration<\/option><option value=\"Refugee status determination\">Refugee status determination<\/option><option value=\"Legal assistance\">Legal assistance<\/option><option value=\"Protection\">Protection<\/option><option value=\"Education\">Education<\/option><option value=\"Reporting fraud or exploitation\">Reporting fraud or exploitation<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><label for=\"contact-question\">Your message (required)<\/label>\n\t\t<\/p>\n\t\t<div id=\"messagetext\">\n\t\t\t<div id=\"messagetextcontent\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-question\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"contact-question\" aria-required=\"true\" aria-invalid=\"false\" name=\"contact-question\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12 col-sm-12\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact-opt-in\"><span class=\"wpcf7-form-control wpcf7-checkbox\" id=\"contact-opt-in\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"contact-opt-in[]\" value=\"yes\" \/><span class=\"wpcf7-list-item-label\">yes<\/span><\/span><\/span><\/span><label for=\"contact-opt-in\">I\u2019d like to receive informational e-mails<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\" style=\"width: 95%; margin-bottom: 1em\">\n\t<div class=\"col-md-6 col-sm-12\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner hp-btn hp-btn-ok\" id=\"submit\" type=\"submit\" value=\"Send message\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<p>Please note that individual data of refugees are protected by the <a href=\"https:\/\/www.refworld.org\/docid\/55643c1d4.html\" target=\"_blank\" rel=\"noreferrer noopener\">Policy on Protection of Personal Data of Persons of Concern to UNHCR<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can contact us: By mail \u2709\ufe0f: UNHCR, United Nations Complex, UN Avenue, Gigiri, P.O. Box43801-00100, Nairobi, Kenya By e-mail ? : helpline.kenya@unhcr.org (you can write in any language you wish) By phone ?: UNHCR Help Line 1517 (Free and available every day of the week 24\/7) By completing the Contact form: Please leave your [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":70,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-494","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/pages\/494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/comments?post=494"}],"version-history":[{"count":23,"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/pages\/494\/revisions"}],"predecessor-version":[{"id":1810,"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/pages\/494\/revisions\/1810"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/kenya\/wp-json\/wp\/v2\/media?parent=494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}