{"id":88,"date":"2019-11-01T10:51:29","date_gmt":"2019-11-01T10:51:29","guid":{"rendered":"http:\/\/help.unhcr.org\/jordan\/?page_id=88"},"modified":"2026-02-23T08:02:58","modified_gmt":"2026-02-23T08:02:58","slug":"unhcr-helpline","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/jordan\/en\/unhcr-helpline\/","title":{"rendered":"UNHCR Helpline"},"content":{"rendered":"\n

06-400 8000<\/strong><\/p>\n\n\n

The UNHCR Helpline (064008000) is a call service provided by UNHCR Jordan which refugees can use to ask any questions or file complaints related to being a refugee in Jordan. It offers information on all UNHCR activities and recent updates on changes in procedures. Refugees of all nationalities can call the UNHCR Helpline, offered in three languages: Arabic<\/strong>, English and Somali<\/strong>.<\/p>\n

Operating 24 hours<\/strong> a day, 7 days<\/strong> a week, an Interactive Voice Response system will help you find the answer to your question with a reduced waiting time. The system takes the necessary action without the need to speak to a Helpline agent.<\/p>\n

Emergency calls will be transferred to a Helpline agent immediately. Agents are available from Sunday<\/strong> to Thursday<\/strong>, 8AM<\/strong> to 4PM<\/strong>. If you do not find the services you need through the Interactive Voice Response, you will then have the option to be transferred to an agent.<\/p>\n<\/p>\n\n\n

How to update your phone number<\/h3>\n\n\n\n

Kindly note that it is the refugee responsibility to update UNHCR with one primary phone number<\/strong> which will be the main number that UNHCR will contact you on.<\/p>\n\n\n\n

To update your primary phone number, please follow below steps:<\/p>\n\n\n\n

    \n
  1. Dial 06 400 8000<\/li>\n\n\n\n
  2. Choose your language: for Arabic, press 1. for English, press 2, for Somali, press 3.<\/li>\n\n\n\n
  3. Select option number 1 (if you are registered with UNHCR and have file number).<\/li>\n\n\n\n
  4. Select option number 1 from the main menu: Services Menu.<\/li>\n\n\n\n
  5. Afterwards, select option number 3: Registration Services.<\/li>\n\n\n\n
  6. Then select option number 3: Issues related to phone number.<\/li>\n\n\n\n
  7. Then select option number 1 (To update your primary phone number).<\/li>\n\n\n\n
  8. Enter your 10-digit phone number; phone number should be in the following format:\u00a007XXXXXXXX.<\/strong><\/li>\n\n\n\n
  9. If the entered number is the same as the one recorded on your file, you will hear an automated message and the call will be ended.<\/li>\n\n\n\n
  10. If the entered number is not the same as the one recorded on your file, you have to re-enter your 10-digit phone number for verification.<\/li>\n\n\n\n
  11. After the phone number is updated on your file, you will receive a confirmation message with the added phone number.<\/li>\n<\/ol>\n\n\n\n

    Click here to go back to Welcome page.<\/a><\/strong> <\/p>\n\n\n\n

    Please note that ALL services provided by UNHCR, including registration, are provided for FREE. For more on reporting fraud, abuse and exploitation, please check our site<\/a>.<\/strong> <\/p>\n","protected":false},"excerpt":{"rendered":"

    06-400 8000 The UNHCR Helpline (064008000) is a call service provided by UNHCR Jordan which refugees can use to ask any questions or file complaints related to being a refugee in Jordan. It offers information on all UNHCR activities and recent updates on changes in procedures. Refugees of all nationalities can call the UNHCR Helpline, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-88","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages\/88","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/comments?post=88"}],"version-history":[{"count":33,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages\/88\/revisions"}],"predecessor-version":[{"id":4877,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages\/88\/revisions\/4877"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/media?parent=88"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}