{"id":129,"date":"2019-11-04T13:19:56","date_gmt":"2019-11-04T13:19:56","guid":{"rendered":"http:\/\/help.unhcr.org\/jordan\/?page_id=129"},"modified":"2023-02-20T12:02:41","modified_gmt":"2023-02-20T12:02:41","slug":"how-to-report-sea","status":"publish","type":"page","link":"https:\/\/help.unhcr.org\/jordan\/en\/how-to-report-sea\/","title":{"rendered":"Reporting fraud, exploitation or abuse"},"content":{"rendered":"\n<p>Protecting the integrity of UNHCR\u2019s programmes in Jordan is a priority for us. One of the ways you can help us achieve this is by reporting suspected fraud, abuse and exploitation schemes in a timely manner.<\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-background\" style=\"background-color:#fae800;color:#0072bc\"><strong><strong>Please note that ALL services provided by UNHCR, including registration, are provided for FREE.\u00a0<\/strong>For information about UNHCR Jordan\u2019s work and services, please check UNHCR Helpsite and <a href=\"https:\/\/www.facebook.com\/UNHCRJordan\/\" data-type=\"URL\" data-id=\"https:\/\/www.facebook.com\/UNHCRJordan\/\">UNHCR Facebook page\u00a0<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\"><span style=\"color: #0072bc\"><strong>What is fraud?<\/strong><\/span><\/h3>\n\n\n\n<p>UNHCR defines fraud as any act with the objective of intentionally misleading UNHCR or another (including a refugee) in order to obtain a benefit.<br><br><strong>All UNHCR services are free of charge.<\/strong>Do not trust anyone or any organization asking you to pay for the services of UNHCR or its partners. If money or any other form of favours, including of a sexual nature, is requested from you, in exchange of UNHCR services please report it to UNHCR and\/or the nearest police station immediately.<br><br>Report fraudsters who are offering you resettlement, financial or other kinds of assistance, fake documents or fake claims in exchange for money or other favours. These offers may be made to you in person or via social media, including Facebook, YouTube, or WhatsApp.<\/p>\n\n\n\n<p>People who tell you such lies are seeking to take advantage of your situation and\/or your money. Avoid them at all costs. They may show you information to persuade you that they are connected to UNHCR. <strong>Do not believe them. Be alert and don\u2019t get defrauded.<\/strong><\/p>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\"><strong><span style=\"color: #0072bc\">How do I complain about a fraud attempt that was not committed by UNHCR staff or their partners?<\/span><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Call the <a href=\"https:\/\/help.unhcr.org\/jordan\/unhcr-helpline\/\">UNHCR Helpline<\/a> on 064008000<\/li><li>Send an email to UNHCR Jordan <a href=\"mailto:joramafp@unhcr.org\">joramafp@unhcr.org<\/a><\/li><li>Use the nearest UNHCR Complaint Box, available at <a href=\"https:\/\/help.unhcr.org\/jordan\/about-unhcr-jordan\/\">Amman registration centre<\/a> and registration centers in the field (<a href=\"https:\/\/help.unhcr.org\/jordan\/about-unhcr-jordan\/\">Mafraq <\/a>and <a href=\"https:\/\/help.unhcr.org\/jordan\/about-unhcr-jordan\/\">Irbid<\/a>)<\/li><\/ul>\n\n\n\n<p><strong>Important points:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>UNHCR takes all complaints seriously and follows up on each individually<\/li><li>Filing a complaint will not in any way impact your case with UNHCR<\/li><li>Complaints may be done anonymously<\/li><li>In your complaint, please provide facts and evidence known to you<\/li><li>All communication with UNHCR is kept confidential.<\/li><\/ul>\n\n\n\n<h3 class=\"has-text-color wp-block-heading\"><strong><span style=\"color: #0072bc\">Fraud and corruption committed by UNHCR staff, or staff of UNHCR\u2019s partners<\/span><\/strong><\/h3>\n\n\n\n<p><strong>What is corruption?\u00a0<\/strong>It is offering, giving, receiving or soliciting (directly or indirectly) anything of value to influence improperly the actions of UNHCR.<br><strong>What is sexual exploitation?<\/strong>\u00a0It is any actual or attempted abuse of any position of vulnerability, for sexual purposes.\u00a0<strong>Sexual exploitation and abuse<\/strong>\u00a0is unacceptable behaviors and are prohibited for all United Nations and partner NGO\u2019s staff members.<\/p>\n\n\n\n<p class=\"has-very-dark-gray-color has-text-color\"><strong>How do I complain about UNHCR staff?<\/strong><\/p>\n\n\n\n<p>If you have information about UNHCR staff, or staff of UNHCR partners or contractors, being involved in corruption, exploitation (including sexual exploitation), fraud, or sexual abuse report it immediately and directly to UNHCR\u2019s<a href=\"https:\/\/www.unhcr.org\/inspector-generals-office.html#_ga=2.261652170.677804360.1584634434-491681165.1582188303\" data-type=\"URL\" data-id=\"https:\/\/www.unhcr.org\/inspector-generals-office.html#_ga=2.261652170.677804360.1584634434-491681165.1582188303\"> Inspector-General\u2019s Office<\/a> (IGO) at its headquarters in Geneva, Switzerland. The IGO provides the High Commissioner with independent assurance and oversight of UNHCR\u2019s activities and operations. <\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color\"><strong>All communication with the IGO is kept confidential.<\/strong><\/p>\n\n\n\n<p>The IGO conducts investigations into misconduct, and can be reached at following:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Email:<\/strong> <a href=\"mailto:inspector@unhcr.org\">inspector@unhcr.org<\/a><\/li><li><strong><a href=\"https:\/\/www.unhcr.org\/igo-complaints.htm\">Online complaint form<\/a><\/strong><\/li><li><strong>Mail:<\/strong> Attn\u00a0: Inspector General\u2019s Office (IGO), UNHCR, PO Box 2500, CH-1211 Geneva 2 D\u00e9p\u00f4t, Switzerland<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"> <strong><span style=\"color: #0072bc\">Additional related information <\/span><\/strong> <\/h3>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=M_4gGALD9DY\" data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=M_4gGALD9DY\">Click here to know how to<strong> avoid fraud &amp; scam<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=JE78kZRQPO4\" data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=JE78kZRQPO4\">Click here to know how to <strong>avoid fraud related to remote services<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=KZXLvBFYY_A\">Click here to know more about <strong>malicious &amp; phishing e-mails<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=RgP7X7p_TXw\">Click here to know how to report <strong>fraud &amp; misconduct.<\/strong><\/a><\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-color has-text-color\"> <strong><a href=\"https:\/\/help.unhcr.org\/jordan\/en\/\">Click here to go back to Welcome page.<\/a><\/strong> <\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Protecting the integrity of UNHCR\u2019s programmes in Jordan is a priority for us. One of the ways you can help us achieve this is by reporting suspected fraud, abuse and exploitation schemes in a timely manner. Please note that ALL services provided by UNHCR, including registration, are provided for FREE.\u00a0For information about UNHCR Jordan\u2019s work [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"howto_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-129","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages\/129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/comments?post=129"}],"version-history":[{"count":17,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages\/129\/revisions"}],"predecessor-version":[{"id":3278,"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/pages\/129\/revisions\/3278"}],"wp:attachment":[{"href":"https:\/\/help.unhcr.org\/jordan\/en\/wp-json\/wp\/v2\/media?parent=129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}