WFP’s Assistance to Refugees in Jordan

Retargeting Exercise 2021

WHAT DOES RE-TARGETING MEAN?

  1. WFP assists households (HHs) identified as the most vulnerable and food insecure through the general food assistance (GFA) program. WFP selects the most vulnerable households for its assistance based on a vulnerability model defined by WFP such as: gender, age, and education of the head of household, case size, disability in the case, number of dependents, and protection considerations.
  2. Based on this model, WFP classifies each refugee household based on its vulnerability in terms of food insecurity. This allows WFP to direct assistance to the refugee households who are most vulnerable. This exercise is called re-targeting.
  3. Households categorized as most vulnerable will be receiving assistance, while households categorized as less vulnerable will be removed from assistance.

WHY IS WFP CONDUCTING A RE-TARGETING EXERCISE NOW?

  1. WFP is conducting the re-targeting to ensure its assistance reaches the most vulnerable refugees in Jordan. Such re-targeting needs to be done on a regular basis to ensure assistance reached those who are in most critical needs.
  2. The last time WFP did a comprehensive targeting exercise in Jordan was in 2015.
  3. WFP is aiming to direct the available fund for the most vulnerable And the target groups of assistance have not changed, which they are:
    • Refugee families categorized as the most vulnerable, who receive assistance at a value of JOD23 per person per month, provided funding is available.
    • Refugee families categorized as moderately vulnerable, are entitled to JOD15 per person per month, provided funding is available.
    • Refugee families categorized as less vulnerable as a result of the new targeting model, will no longer receive WFP assistance.

WHEN & HOW WILL I BE INFORMED ABOUT THE CHANGE, IF ANY?

    1. You will be notified via SMS from (WFP) with the result of the re-targeting exercise by the end of May 2021 one month prior to the implementation.
    2. In order to remain up to date on any changes to your assistance please make sure to update your phone number and any other information relating to your status with UNHCR Helpline (064008000).

WHEN WILL THE CHANGE BE IMPLEMENTED?

WFP will be implementing the assistance levels based on the new model for all families starting July 2021.

WHAT SHOULD I DO IF I DID NOT RECEIVE ANY SMS BY WFP?

  1. If you did not receive the SMS that means we do not have your phone number.
  2. You need to update your phone number through the UNHCR Helpline (064008000).
  3. It is very important to keep your phone number updated with UNHCR and WFP at all times to ensure that you remain up to date on future changes in your assistance.
  4. You can contact WFP (0797778841 – 0797778851) or WFP partners (0791690590 – 0790212714), to verify your level of assistance.

WHY AM I NO LONGER ELIGIBLE FOR WFP ASSISTANCE?

  1. If your household has been informed that WFP’s assistance will be suspended, it means that during the re-targeting process your household was categorized as less vulnerable than other families and therefore will be removed from assistance.
  2. WFP recognizes that this will be difficult for many families. However, WFP has to conduct a regular review for its targeting and vulnerability criteria to ensure the assistance goes to the most vulnerable families based on the available funds.

WHY IS MY WFP ASSISTANCE REDUCED?

  1. If your household has been informed that the level of food assistance will be reduced, it means that during the re-targeting process your household was re-categorized as moderately vulnerable than other families and is therefore no longer eligible for the highest level of assistance.
  2. WFP recognizes that this will be difficult for many families. However, WFP has to conduct a regular review for its targeting and vulnerability criteria to ensure the assistance goes to the most vulnerable families based on the available funds.

DOES A REDUCTION/REMOVAL FROM WFP ASSISTANCE AFFECT ASSISTANCE PROVIDED FROM OTHER ORGANIZATIONS OR THE REGISTRATION STATUS?

  1. No. A reduced amount of WFP food assistance, or no WFP food assistance at all, is not connected in any way to services provided by other humanitarian organizations or registration status.
  2. Other organizations have their own programmes, criteria and funding for providing assistance.

WHAT DO I DO WITH MY E-CARD IF I AM NO LONGER RECEIVING WFP ASSISTANCE?

  1. You should keep your e-cards in a safe place in case your household is re-enrolled in the assistance programme in the future or your appeal is successful.
  2. In addition, the card may be used by other organizations to provide assistance according to their programmes’ eligibility criteria.
  3. Do not lose or dispose of your card for the time being as you may have to use/re-use it again.

IN CASE I WAS REMOVED FROM ASSISTANCE BUT I HAVE APPLIED FOR A REPLACEMENT REQUEST FOR THE E-CARD OR PIN CODE, WILL MY REQUEST BE CANCELED? AND WILL THE CARD BE BLOCKED AND BALANCE WILL BE SCOOPED BACK IN JULY WHEN THE ASSISTANCE IS STOPPED?

  1. No, the card will not be blocked, and balance will not be scooped back during July and you can withdraw your previous entitlement until end of August 2021.
  2. If you were removed from the assistance and lost your card or pin code, you can apply for a replacement requests as per regular process during the month of June only.
  3. If you were removed from the assistance and lost your card or pin code after the month of June, WFP will not be able to replace any of them after June and the request will be cancelled.

HOW CAN I APPEAL TO WFP?

  1. All refugees who have been removed from WFP food assistance or their assistance was reduced have the right to appeal.
  2. If there have been changes in your family situation since the last Asylum Seeker Certificate renewal, then please contact WFP at any of these channels: Hotline (0797778841 – 0797778851), partners hotline (0791690590 – 0790212714), Facebook and Appeal Website (click here)
  3. All appeals must be submitted by 31 August 2021. WFP will not be accepting any appeals after this date.
  4. All refugees can only appeal once. You do not need to submit your appeal more than once.

HOW LONG WILL IT TAKE FOR MY APPEAL TO BE CONSIDERED?

  1. WFP will ensure that updated cases are reviewed in a timely and efficient manner, and the length of time to review the appeal is determined by the number of appeals received and the basis of available funds.
  2. In such instances your updated casefile will be reviewed again by WFP, although there is no guarantee that your household eligibility to our assistance will change.
  3. Once your case is reviewed, WFP will contact you through SMS to inform you of the result of the appeal.

HOW CAN I CONTACT WFP FOR MORE INFORMATION?

You can always contact WFP through the below channels:

  • WFP Facebook Page – the Food Assistance for Refugees Registered in Jordan (click here)
  • WFP helpline (0797778841 – 0797778851)
  • Save the Children helpline (0791690590)
  • ACTED Helpline (0790212714)
  • Link to the Appeal form (click here)