COVID-19: Services, Info & Resources

As per the recent decision made by the Government of Jordan, please note that all Asylum Seeker and Refugee Certificates issued by UNHCR to refugees in Jordan are considered valid until 30 June 2021, regardless of the date of expiry printed on the document. Refugees and asylum seekers can access services, such as healthcare and education, without interruption. To date, there is no specific treatment for this virus. However, many of the symptoms can be treated and therefore treatment is based on the patient’s clinical condition. Moreover, supportive care for infected persons can be highly effective. To see the Frequently Asked Questions and more information on the COVID-19 vaccine, click here!

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In line with the recommendations issued by the Government of Jordan, and for the protection of persons of concern to UNHCR and its staff, from Sunday 15 March 2020, and until further notice, UNHCR has temporarily suspended interviews with refugees at its registration centers (Amman, Irbid, Mafraq), and its activities in Community Support Centres to avoid putting its persons of concern and staff at any risk of infection. UNHCR follows instructions of the Ministry of Health and World Health Organization (WHO).

UNHCR Jordan is monitoring the situation and working closely with the Government of Jordan and World Health Organization to take the necessary measures to protect its Persons of Concern.

In order to avoid rumors and fake news, make sure that you receive your information from an official source. Follow UNHCR Jordan on Facebook and Twitter for constant updates. Should there be any further change to the working modality of Registration Centres, and activities UNHCR carries out at Community Support Centre, UNHCR will inform Persons of Concern.


Remote refugee status determination (new)

For details on remote refugee status determination procedures, please visit the page “Remote RSD“.


Remote registration

For details on remote registration and renewal procedures, please visit the page “Remote Registration“.


Access to healthcare

For emergency medical cases life-threatening health emergencies, you must call the Civil Defense through their unified emergency hotline number 911, who will provide the best advice.

If you experience any symptoms or are in doubt of infection, you need to get in touch with either hotlines of the Ministry of Health (111) or (193) or the Civil Defense Unified Emergency Hotline (911). Please do not leave your home without getting in touch with either hotline to receive the appropriate guidance and counseling on how to seek help.

Available medical facilities in the response for COVID-19 are:

  • Centre Governorates (Amman, Zarqaa, Balqaa, Madaba):
    • Al Basheer Hospital
    • Jordan University Hospital (Jubaiha)
    • Zarqaa New Public Hospital (Zarqaa)
  • South Governorates (Karak, Tafilah, Ma’an, Aqaba):
    • Prince Hashem Military Hospital – Royal Medical Services (Aqaba)
    • Karak Government Hospital (Karak)
  • North Governorates (Irbid, Mafraq, Jerash, Ajloun):
    • King Abdullah I University Hospital (Ramtha)
  • Zaatari and Azraq Camps:
    • Residents of Zaatari and Azraq Camps can seek the medical assistance of the local clinics in the camps. In cases of doubt or emergencies, you will be referred to the nearest centre from the above list.

For residents of the remaining Governorates and areas in Jordan (Ramtha, Ajloun, Jerash, Mafraq, Ruwaished, Azraq, Zarqaa, As-Salt, Madaba, Karak, Tafilah, Ma’an), you need to get in touch with either hotlines of the Ministry of Health (111) or (193) or the Civil Defense Unified Emergency Hotline (911). Please do not leave your home without getting in touch with either hotline to receive the appropriate guidance and counselling on how to seek help.


Legal assistance

For assistance in legal issues and detention, please call:

  • UNHCR Detention Line: 0796742200
  • ARDD Legal Aid Emergency Line: 0777387221

Both lines’ working hours are 24/7.

At this time, please also take note that the UNHCR Helpline (064008000) will only be operating through its interactive voice response system. We apologize for not being able to answer any calls.


Interviews

UNHCR has temporarily suspended interviews with refugees at its registration centres (Amman, Irbid, Mafraq), and its activities in Community Support Centres to avoid putting its persons of concern and staff at any risk of infection.

If you have a scheduled interview, it is postponed and UNHCR will get in touch with you to reschedule it once the situation is back to normal. Do not approach UNHCR Offices (Amman, Irbid or Mafraq) or Community Support Centres for any reason under the current circumstances.

UNHCR started carrying out remote registration/renewal and refugee status determination interviews. For details, please click on the following links:
Remote registration/renewal
Remote refugee status determination
Remote resettlement


Resettlement

The Government of Jordan has announced that all flights to and from the Kingdom are suspended as of Tuesday 17 March until further notice. As a result, all travel of refugees to resettlement countries will be postponed. Resettlement countries remain committed to receiving refugees who have been accepted for resettlement, and it is expected that travel will be rebooked in the future, when the situation allows.

If you have a travel booking for resettlement, and have a question about travel cancellation, you can call IOM on their hotline number 0798954077, from Sunday to Thursday, 11AM to 1PM.

From Sunday 15 March, and until further notice, UNHCR has temporarily suspended resettlement interviews for refugees at its office in Amman to avoid putting its persons of concern and staff at any risk of infection.

For information on remote resettlement, please visit the page “Remote Resettlement“.


Remote education

You can find all the information needed on the remote education modalities by visiting this dedicated website.

You may also constantly check UNHCR and UNICEF on Facebook for additional resources.


UNHCR Helpline

You may call the UNHCR Helpline (064008000) for any questions. Helpline will be operating through its interactive voice response system to answer most of your questions. You may be referred to an agent in case your question was not addressed. Callers may leave a recorded message and someone will call back as soon as possible for follow up.

Working hours for agents are from Sunday to Thursday, 8AM to 4PM. Interactive Voice Response system is available 24 hours a day, 7 days a week.

In order to avoid rumors and fake news, make sure that you receive your information from an official source. Follow UNHCR Jordan on Facebook and Twitter for constant updates.


Dispensing medication from Ministry of Health

Registered Syrian asylum seekers/refugees and beneficiaries of health care services provided by the Jordanian Ministry of Health (MoH) through health care centres all throughout the Kingdom’s directorates, those holding “health cards” for the purpose of receiving monthly medicines for chronic diseases, can contact the focal point in their respective locations from the list in order to coordinate the distribution of medicines, or go to the nearest MoH health care centre, according to the location.

You can find the lists through the following links:


Dispensing medication through Caritas

Registered asylum seekers/refugees suffering from chronic diseases such as hypertension and diabetes, from all nationalities, can dispense their medications through Caritas clinics, by contacting the focal point in their respective locations from the list in order to coordinate the distribution of medicines. They will need to confirm personal information, phone number and place of residence

The mechanism for distributing these drugs will be announced later.

You can find the list of contacts here!


UNHCR-run clinics / Caritas

UNHCR-run clinics operated by Caritas are now receiving applicants on an appointments’ basis only. Applicants must get in touch with the nearest clinic to their location from 8:30AM to 3:30PM in order to book an appointment, and that is in line with the precautionary and public health measures in place.

Please take into consideration:

  • Committing to the date and time of your appointment to approach the clinic
  • Not having any accompanying persons in the clinic to avoid crowdedness
  • Getting in touch with the clinic through WhatsApp for cases of emergency hospital admissions and referrals

PS: to protect yourself, those around you and the community, you can install Aman.jo application for smart phones. This application notifies users if they happened to be around any diagnosed coronavirus patient or exposed to the virus, by tracking locations and calculating any overlap occurrences.

 


Child protection & sexual- and gender-based violence

UNHCR stands against any form of sexual and gender-based violence, which includes domestic violence as well as psychological abuse. Please note that UNHCR remains available to receive calls in this regard through the following numbers, all of which are operating 24 hours a day, 7 days a week:

  • UNHCR Helpline: 064008000 – operating through Interactive Voice Response and by leaving a recorded message;
  • UNHCR Irbid Hotline: 0796139584;
  • UNHCR Mafraq Hotline: 0791420249;
  • For residents of Zaatari Camp: 0791420242;
  • For residents of Azraq Camp: 0797174852;

You can call these numbers to report any acts of violence or abuse against children or women, as well as gender-related protection issues. You may also access available services against violence at other agencies by downloading AMAALI application on the smart phone – available on Apple and Android.


Labour and work

UNHCR would like to remind you of the importance to protect yourself, by maintaining a safe space between you and others. If you any questions related to your labour/work, do not hesitate to contact ARDD’s emergency hotline 0777387221 or the Ministry of Labour’s complaints lines: 0796580666, 0785602666 and the free hotline 080022208.

Work procedures for safety and health protection measures to limit the spread of the COVID-19, by the Ministry of Labour can be found through this link.

Due to the current condition and to prevent the further spread of epidemics, please note that, as of Thursday 14 January 2021, 6AM, and until further notice:

  • Curfew hours remain from 12AM to 6AM daily for individuals, and 11PM to 6AM for shops;
  • Total lockdown on Fridays are lifted, unless announced otherwise by the Government;
  • Civilians must wear face masks when in public;
  • Wedding parties, condolence homes and large gatherings are strictly prohibited.

Anyone who violates the provisions of this defense order shall be subject to imprisonment for a period not exceeding one year, or a fine.

UNHCR would like to remind you to maintain the safe practices as instructed in the general announcements with regards to COVID-19, and to act responsibly, keep practicing social distancing, and wear gloves and masks at all times. Relaxation of the rules does not mean the end of the crisis, nor does it mean that the virus has disappeared.

You are encouraged to take care of your health and that of others by following these tips:

  • Avoid close contact with people suffering from acute respiratory infections;
  • Wash your hands frequently, especially after direct contact with ill people or their environment. Wash hands with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer only if soap and water are not available;
  • Stay home when you are sick;
  • Avoid direct contact with animals and surfaces in contact with animals;
  • Handle raw meat, milk or animal organs with care to avoid contamination of uncooked foods and avoid consuming raw or undercooked animal products;
  • Do not travel when you are sick; you are likely to be quarantined and prevented from proceeding to your destination;
  • Ensure you are up to date with recommended vaccines. Consider getting your annual influenza vaccine if you did not get it earlier.

If you are experiencing fever, cough and difficulty breathing and have recently travelled to or are a resident in an area where COVID-19 is reported, you should seek medical care immediately.


COVID-19 Vaccines

Refugees, asylum seekers and anyone living in Jordan are eligible to register for the COVID-19 vaccine through vaccine.jo/. To register, please enter the personal barcode number contained in your passport obtained upon entry into Jordan. If you experience issues with registering, you can call the UNHCR Helpline at 064008000.

Please note that registration does not mean that you are confirmed to receive the vaccine. After filling in the online form, you will receive a message from Ministry of Health telling you that you have successfully registered for COVID-19 vaccine. You will receive another message soon if you are prioritized for the vaccine including the date of your vaccination appointment and the vaccination center. For refugees living in Zaatari and Azraq refugee camps please be aware that there will be a specific vaccination program ongoing in the camps.

Priorities for the COVID-19 vaccine in Jordan will be automatically assigned by the Ministry of Health based on risk, benefit and justice, depending on factors such as age, work sectors, chronic diseases, and others.

 


Covid-19 testing stations

The Ministry of Health announced the following testing stations for COVID-19 across the Kingdom. Tests are free-of-charge for Jordanian nationals, residents in Jordan, and refugees. These stations are operating every day, except for Fridays.


Face masks

Face masks: who should wear them? where should you wear them? and things to consider while using face masks to protect yourself during the corona virus outbreak in the posters below.

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Home Isolation Procedures

Below are some guidelines on the home isolation procedures to consider when infection with COVID19 is suspected or confirmed.