Assistance

Government Organizations

The Population and Immigration Authority/ Ministry of the Interior is the governmental body responsible for implementing policy and exercising the powers delegated to it by the Minister of the Interior; Among other issues, this unit is dealing with the regulation of the legal status of citizens, residents, and foreigners and enforce laws regarding the residence and employment of foreigners.

Tzav HaSha’a / Ministry of Welfare and Social Security

According to Government Resolution 1212 of March 2022, the “Tzav HaSha’a” (meaning: Temporary Order) project was established to provide services and medical treatment until 31 March 2024, only for Ukrainian citizens who entered Israel since the outbreak of the war in Ukraine on 24 February, 2022. . Since the closure of the project, only the following written updates are available on the project website in Hebrew, Russian and Ukraine languages:

Access to Medical Insurance

Starting on July 1, 2024, new regulations for the National Health Insurance Law came into effect.

As part of the regulations, some foreign nationals in Israel who are not subject to deportation will be able to receive paid medical services through the Leumit Health Insurance as follows:

  • Age 0 to 18 – at a cost of 140 NIS per month
  • Age 60 and over – at a cost of 320 NIS per month

This arrangement replaces the insurance previously provided through Tzav HaSha’a.

To check your eligibility and arrange registration and payment, please contact the Leumit Health Insurance branch nearest to your home or the Leumit service center at *507, or the Ministry of Health by calling *5400.

Domestic Violence

For domestic violence issues please call the Ministry of Welfare and Social Security Call Center operates 24/7, using a toll free number: 118.

This emergency hotline is available in Hebrew, Russian, Arabic, Amharic, English and French.
Telephone: 077-9208560
Free SMS number:  050-2270118

Aluma centers

Emergency centers for victims of domestic violence that provide a comprehensive range of services under one roof, including short-term (up to 72 hours) shelter, medical care, legal advice and more – for anyone affected by domestic violence, regardless of their status in Israel. No referral is required; the centers operate around the clock.

https://govextra.gov.il/molsa/aluma/home/ – Information is available only in Hebrew

Beit Shemesh: 02-6279643 [email protected]

Labor Arm/Ministry of Economy 

The Commissioner for Foreign Workers’ Labor Rights of the Ministry of Economy and Industry is providing free legal assistance on several issues related to labor rights; Anonymous inquiries are accepted, regardless of the legality of worker’s status. 

Ministry of Justice/ Coordination of the Fight Against Trafficking of Human Beings  

Israel has a dedicated counter-trafficking unit and a procedure for individuals to apply for recognition as Victims of Human Trafficking and/or Forced Labour.  Most applicants are referred and assisted by organizations (such as Hotline for Refugees and Migrants) but it is possible to apply directly and submit the online application form to be recognized as a victim of human trafficking. 

The contact details for Counter-Trafficking Unit are:
Phone: 0733926728
Email:  [email protected]

Municipality Support

MESILA  (Aid and Information Center for Migrants in Tel Aviv)

Mesila is a welfare unit run by the Tel Aviv-Yafo Municipality, dedicated to assisting asylum seekers and refugees. Mesila’s services include social welfare services, humanitarian aid, support for children and families, and more.

Open reception (no need to schedule an appointment):
Sunday 15:00-18:00, Wednesday 9:00-12:00
Address: 66 Wolfson St. Tel Aviv

Welfare Department Operating Hours (Appointment Required) or in emergencies
Sunday and Wednesday 8:00-19:00, Monday, Tuesday and Thursday 8:00-16:00

Translation is available in: Tigrinya, English, and Russian
Email: [email protected]

Asylum seekers outside of Tel Aviv can also contact the Welfare Department of their local municipality in the town or city where they reside. If you live in one of the following cities, you can call these numbers:

Haifa: 04-8357609
Bat Yam: 03-5556199
Beer Sheba: 08-6482924
Holon: 03-5025603
Jerusalem: 02-6298965
Rehovot: 08-9392620

Ukraine Embassy

The Embassy of Ukraine in Israel provides services to Ukrainian citizens who reside in Israel, among other services the Embassy handles visa Requirements, Ukrainian Citizenship, Mode of Entry to Ukraine, Civil Registration, Requesting Documents, and Passports.

Non-Government Organizations

HIAS Israel

HIAS’s legal aid program grants legal assistance free of charge in matters of status and family law.  More information on service providers to Ukrainians in Ukrainian language is available on HIAS website.
Telephone: 03-6911322
Email: [email protected]

Hotline for Refugees and Migrants

Hotline provides legal advice and assistance relating to asylum applications, immigration detention, and other refugee rights issues as well as advice and support for victims of human trafficking, migrant workers, and asylum seekers in Israel.

WhatsApp for text or voice messages at 054 6270898
Address: 8 HaTzifra Street, Tel Aviv
Reception Hours: Wednesday from 13.00 to 17.00

Kav LaOved (Workers’ Hotline)

Kav LaOved provides advice and support for migrants, asylum seekers, and refugees relating to employment rights in Israel.

Phone: 03-6883766
Address: 8 Hanegev st., 3rd floor, Tel Aviv
Questions can be sent only via this Facebook link:  Kav LaOved Refugees and asylum seekers.

In addition, there is also a dedicated Facebook page for information in Russian: Kav LaOved Russian

ASSAF Aid Organization for Refugees and Asylum-seekers in Israel

– Free consultations on the rights and opportunities of Ukrainian refugees in Israel
– Providing food packages, baby food and diapers
– Psychological support and guidance
– Advocacy for refugee rights

Please visit ASSAF page for for Ukraine Community in Israel
Coordinator of Support Program for Refugees from Ukraine – Uliana Driuchkova: 055-3180875
Office Phone: 072-2513838
Email: [email protected]
Address: 52 Golomb St. Tel Aviv 66174

Physicians for Human Rights (PHR) 

PHR helps refugees and asylum-seekers to realize their right to health through work with state agencies, insurance companies, employers, and others. PHR-Israel also works to promote a fair solution extending the cover provided in the National Health Insurance Law to refugees and asylum-seekers living in Israel.

Contact details for help with health insurance issues: 
Telephone: 03-5133103 03-513-3104
Address: 4 Baruch Sapir St. Jaffa-Tel Aviv (Parallel to 9 Dror St.); it is required to make an appointment.

Contact details for the Open Clinic: 
Tel: 03-5133120
Reception hours:  Sunday, Tuesday, and Wednesday at 15:00
Address: 4 Baruch Sapir St., Tel-Aviv -Jaffa,
Tel: 054-9169924 03-5133124

Israeli AIDS Task Force (IATF) 

Founded to stop the spread of the AIDS epidemic in Israel, and to protect and promote rights, interests, quality of life and life expectancy of people living with HIV. IATF operates a testing center in Tel Aviv 5 days a week, which is open for refugees and asylum-seekers to come and receive free testing for HIV and other sexually transmitted diseases.

IATF also runs mobile clinics testing for HIV and sexually transmitted diseases in Tel Aviv and other selected geographic locations with large populations of refugees and asylum-seekers.

Telephone: 054-3200077
Hotline: 03-5613300 Sun-Thu 17:00-19:00 (Available on WhatsApp)

English Website: https://www.aidsisrael.org.il/eng1
Russian Website:  https://www.aidsisrael.org.il/rus1

Israeli Friends of Ukraine

Israeli Friends of Ukraine is engaged in advocacy and mobilization of support from Israel for the people of Ukraine, both in Ukraine and for Ukrainian refugees in Israel.  IFU has a wide network providing different types of support for Ukrainian refugees in Israel.

Website: https://www.israfriends.org/proekty
Email :  [email protected]
phone: 054-2131463 / 052-6091631

Haifa Volunteer Center for Ukrainian Refugees

Haifa Volunteer Centre is based in Haifa and provides humanitarian aid, including food and non-food items. The Centre organises events for community and children and provides ad-hoc consultation for individual inquires on various topics, such as:  rent, medical paralegal.

Facebook group: Для беженцев из Украины-гуманитарная помощь Хайфа\Север
Address: Haatsmaut 62, Haifa
Opening Hours: Sunday and Thursday 15.00-19.00 (please check here for updated hours)

African Refugee Development Center
ARDC provides subsidized courses to improve employability in the Israeli labor market, including Hebrew and English language lessons, professional skills, and job training. Our career counseling services help Ukrainian refugees explore job opportunities, improve their CVs, practice interview skills, and connect with employers in Israel. 

Email: [email protected]
Education Service Phone: +972 54-440-0149
Employment Services Phone: +972 54-929-8892

ALEF in Haifa
Alef offers workshops in a variety of subjects on professional skills and career guidance, technology, soft skills, parenting, financial literacy, and other personal development. ALEF also assists with the enrollment of asylum seekers into vocational training and higher education opportunities. 
Text or call +972 50-877-5124 on WhatsApp, or visit AELF during reception hours for more information about workshops.
Phone: +972 50-877-5124 

Negev Refugees Center

The Negev Refugees center, run by students and local volunteers, aims to assist refugees living in the South of Israel and help with personal and community capacity building.

Reception hours: Sunday 17:00-19:00
Phone: 054-5264094
Email: [email protected]
Address: 3 Rambam Street, Be’er Sheba

VeAhavta Clinic (ואהבת) – Volunteers’ clinic in Haifa for status-less people and refugees

Free medical and psychosocial services
Hours of Operation: Tue, Thu 16:00-19:00
To schedule an appointment (Call or WhatsApp): 053-4848846
Email: [email protected]
Address: Churi Street 2, 6th floor (Migdal HaNeviim), Haifa

Translators available for English, Russian, Arabic and Tigrinya

LeReacha Kamoha (לרעך כמוך) – the Jerusalem Students’ Clinic- at the Hadassa Ein Kerem Hospital in Jerusalem provides medical services for asylum seekers and anyone without medical insurance. 

Operation Hours: Monday and Wednesday 16:00 – 19:00
Phone: 050-5172128
Email:  [email protected]  ;  [email protected]

The visit is free of charge and there is no need to schedule an appointment.
Address: The Clinics Building (the old building), inside the Infectious Diseases Clinic, 6th floor

Levinsky Clinic for Sexual Health

A community clinic for Sexually transmitted diseases and HIV, located in the new Central Bus Station in Tel Aviv and operated by the Tel Aviv Health Bureau. The clinic is open and accessible for all people based on the belief that each person has the right to health, respect and the choice to live his or her life as they wish. Anyone living in Israel, including asylum-seekers, are welcome to attend the clinic and receive free and confidential services.

Levinsky Clinic offers the following services:

  • Free and anonymous screening for HIV and sexually transmitted diseases. Those who have symptoms of sexually transmitted diseases are offered additional testing.
  • Treatment of sexually transmitted diseases – If it is found that you have contracted an STD, you will receive free medical treatment in the clinic.
  • Counseling and guidance about safe sex and sexually transmitted diseases.
  • Counseling, guidance or complementary treatment of a social worker.
  • Vaccines – Vaccinations for Hepatitis A and B and HPV can be provided.

Opening Hours: 
Sunday, Monday, and Tuesday 16:00 – 19:00
Wednesday 12:00 – 16:00
Thursday 10:00 – 13:00

Address: Levinsky 108, inside the central bus station, 5th floor (above Eged lines 4 and 5)
Reception appointments scheduling: 03-5373738 (please only call during open hours)

Counselling Hotline for sexually transmitted diseases and HIV: 03-7919704, is operating during:
Monday and Tuesday: 14:00 – 19:00
Email: [email protected]

Outside of Tel Aviv:

Levinsky mobile clinic in Beersheva:
Address:  14 Phinehas Hotzev St.
Telephone: 050-6242722

Levinsky mobile clinic in Jerusalem:
A phone appointment is required.
Phone: 050-9095682

The Persians clinic for Sexually Transmitted Diseases and HIV test in Haifa:
Address: 15 Haparsim st. Haifa.
Tel: 04-8619719

Arrival must be arranged in advance via WhatsApp 058-4619719
Opening hours:
Sundays and Wednesdays: 9:00-12:30
Mondays and Tuesdays: 15:00-18:30

Rape Crisis Centers
There are nine Rape Crisis Centers in Israel that offer free help for both women and men who have experienced sexual assault and need counseling and support. The help lines are run by hundreds of volunteers throughout Israel 24/7 and offer services in multiple languages, including Russian.

https://www.1202.org.il/en/union/info
Hotline for women: 1202
Hotline for men: 1203

Isha Le’isha  (Woman to Woman)

An organization fighting for the rights and status of women and girls, including for women without status in Israel. They provide support for vulnerable women survivors of human trafficking or domestic violence. Among other services, you may find legal aid, shelter, children’s services, emergency grants, volunteer accompaniment, and post-shelter community integration.  Contact details are at the website: https://isha.org.il/contact-us/?lang=en

Lo Omdot Mineged 

A community of thousands of men and women who provide humanitarian support, health and other services for survivors of prostitution. You can learn more on their activities here and watch a short video with some recommendations for Ukraine women in Israel here.

Phone hours: Sun-Thurs 9:00-16:00
WhatsApp: 053-6259137

LGBTIQ Organizations

Aguda
Aguda is a volunteer-based human rights organization specializing in advocacy and support for the LGBTI community in Israel, including for LGBTI migrants, refugees and asylum seekers.  Aguda can be contacted on their website (Hebrew, English, Arabic and Russian): https://www.lgbt.org.il/russian

Tel Aviv Municipality LGBTI Centre
The Tel Aviv LGBTQ Centre offers a home to the LGBTQ+ community in Tel-Aviv/Yafo and acts as an umbrella organization for local LGBTQ+ activity including culture, social activity as well as assistance and counselling. Information in Russian available here.