About UNHCR in Indonesia

UNHCR has been asked to leave the current office premises in Menara Ravindo, Jl. Kebon Sirih, Jakarta. As of 12 December 2021, UNHCR will no longer have offices or staff at Menara Ra vindo, Jl. Kebon Sirih, Jakarta. Please click here for more information about the office move.

Please note that due to the COVID situation, all of our offices are currently closed and no staff is available to meet refugees or asylum seekers there. Please use the contact links or emails provided.  

UNHCR Indonesia’s main office is located in Jakarta, and the agency has a presence in Medan, Tanjung Pinang, Pekanbaru, and Makassar to assist the Government in addressing the needs of refugees and asylum-seekers outside the capital. 

Contact information for all UNHCR offices in Indonesia. Please click on the office you would like to know more about from the list below to reveal the information. 

You can also reach UNHCR at any time through these hotlines available across the country: 

  • 📞 0811 9840 643 
  • 📞 0811 9629 257 

Contact us

If you haven’t found the information you’re looking for on this website, you can contact us through this contact form. We are receiving many queries daily, and we will try our best to get back to you soon. To facilitate UNHCR’s follow-up on your query please make sure to provide either a phone number or e-mail. Please note that individual data of refugees are protected by the Policy on Protection of Personal Data of Persons of Concern to UNHCR.

Alternatively, you can email us at: [email protected]


Jakarta ⬇

UNHCR has been asked to leave the current office premises in Menara Ravindo, Jl. Kebon Sirih, Jakarta. As of 12 December 2021, UNHCR will no longer have offices or staff at Menara Ravindo, Jl. Kebon Sirih, Jakarta. Please click here for more information about the office move.

Telephone counseling: 📞 021-2964 3665  

Fax: 021-2964 3601  

Email[email protected]  


Makasar ⬇

Email[email protected]  

Online inquiry formhttps://enketo.unhcr.org/fmYrpTgM 


Medan, Pekanbaru, Tanjung Pinang and other locations ⬇

Email: [email protected]  

Online inquiry Formhttps://enketo.unhcr.org/fmYrpTgM 


Other useful contacts ⬇

Police 📞 110  

Fire Brigade 📞 113  

Ambulance 📞 118 


Related information

<< Back to Indonesia homepage
>> Select another country on our Help page