Remote services

During the COVID-19 pandemic, most services of UNHCR are being carried out remotely (through phone calls). To find out more details, select one of the below services.

With the aim to protect the health of refugees and staff, and in line with social distancing requirements established by the Government of India, most UNHCR services will continue being carried out remotely by telephone.

  • UNHCR premises are currently not open and most RSD activities will be carried out by phone;
  • To ensure social distancing, only applicants with appointments will be attended when the premises reopen;
  • Once our premises reopen, and in very exceptional circumstances, will refugees be invited to approach the UNHCR Office by appointment only. The number of daily appointments is calculated to comply with the rules.

Please remember, that all UNHCR services are free. If you have any complaints on issues related to fraud, please send an email to [email protected]. If you have any complaints on the conduct of UNHCR staff, please send an email directly to the head office in Geneva at [email protected]. We have compiled a list of Frequently Asked Questions (FAQs) to explain our updated procedures.